Monthly Archives: December 2020

News: Qualcomm’s new chipset for wireless earbuds promises improved noise cancellation and all-day battery life

There are now so many wireless earbuds, it’s hard to keep track, but one of the reasons why we’ve seen this explosion in new and existing manufacturers entering this business is the availability of Bluetooth Audio SoCs from Qualcomm, including the QCC5100 and QCC30xx series. Today, the company is launching the latest chipset in its

There are now so many wireless earbuds, it’s hard to keep track, but one of the reasons why we’ve seen this explosion in new and existing manufacturers entering this business is the availability of Bluetooth Audio SoCs from Qualcomm, including the QCC5100 and QCC30xx series. Today, the company is launching the latest chipset in its wireless portfolio, the QCC305x.

Unsurprisingly, it’s a more powerful chip, with four more powerful cores compared to the three cores of its 304x predecessor. But the real promise here is that this additional processing power will now enable earbud makers to offer features like adaptive active noise cancellation and support for using wake words to active Alexa or the Google Assistant.

The new chipset now also supports Qualcomm’s aptX Adaptive with an audio resolution of up to 96kHz and aptX Voice for 3-microphone echo canceling and noise suppression for clearer calls while you are on the go (or on a Zoom call, which is more likely these days). And despite the increased power, Qualcomm promises all-day battery life, too, though, at the end of the day, it’s up to the individual manufacturer to tune their gadgets accordingly.

Image Credits: Qualcomm

The new chipset has also been designed to support the upcoming Bluetooth LE Audio standard. This new standard hasn’t been finalized just yet, but it promises features like multi-stream for multiple synchronized audio streams from a single device — useful for wireless earbuds — and support for personal audio sharing, so that you can share your music from your smartphones with our people around you. There’s also location-based sharing to allow public venues like airports and gyms to share Bluetooth audio with their visitors.

It’s still early days for Bluetooth LE Audio, but during a press conference ahead of today’s announcement, Qualcomm continuously stressed that its new chips will be ready for it once the standard is ratified.

“Not only do our QCC305x SoCs bring many of our latest-and-greatest audio features to our mid-range truly wireless earbud portfolio, they are also designed to be developer-ready for the upcoming Bluetooth LE Audio standard,” James Chapman, vice president, and general manager, Voice, Music, and Wearables at Qualcomm, said in the announcement. “We believe this combination gives our customers great flexibility to innovate at a range of price points and helps them meet the needs of today’s audio consumers, many of whom now rely on their truly wireless earbuds for all sorts of entertainment and productivity activities.”

Image Credits: Qualcomm

News: Upstart and Wish price their debuts as the 2020 IPO cycle slows

If the pattern of more relaxed debuts continues, this could be its start.

Today we’re digging into the IPO pricing of Upstart and Wish, perhaps the final fintech and e-commerce debuts of the year. Both unicorns priced last night and will begin trading this morning.

But first, a programming note: The Exchange will publish through next Tuesday before taking a break until 2021; the last newsletter of the year will go out this weekend. And, just while we’re here, Equity will continue to drop, with some special episodes being compiled this week.


The Exchange explores startups, markets and money. Read it every morning on Extra Crunch, or get The Exchange newsletter every Saturday.


Ok, enough with all of that! For what could be the very last time this year, let’s discuss IPO pricing and what the public market is telling us about these two offerings.

Recall that we are in the wake of three IPOs that performed so insanely well that two anticipated debuts — Affirm and Roblox — decided to delay going public until they could get more confident about their pricing. So, Upstart and Wish had bonkers pricing runs, right?

No, as it turns out.

What is this middle-of-the-road pricing?

I forgive you if you’ve gotten so accustomed to IPOs raising their range and pricing above the boosted interval that you’ve forgotten that it doesn’t always happen. Because it doesn’t always happen.

News: BigID keeps rolling with $70M Series D on $1B valuation

BigID has been on the investment fast track, raising $94 million over three rounds that started in January 2018. Today, that investment train kept rolling as the company announced a $70 million Series D on a valuation of $1 billion. Salesforce Ventures and Tiger Global co-led the round with participation from existing investors Bessemer Venture

BigID has been on the investment fast track, raising $94 million over three rounds that started in January 2018. Today, that investment train kept rolling as the company announced a $70 million Series D on a valuation of $1 billion.

Salesforce Ventures and Tiger Global co-led the round with participation from existing investors Bessemer Venture Partners, Scale Venture Partners and Boldstart Ventures. The company has raised almost $165 million in just over two years.

BigID is attracting this kind of investment by building a security and privacy platform. When I first spoke to CEO and co-founder Dimitri Sirota in 2018, he was developing a data discovery product aimed at helping companies coping with GDPR find the most sensitive data, but since then the startup has greatly expanded the vision and the mission.

“We started shifting I think when we spoke back in September from being this kind of best of breed data discovery privacy to being a platform anchored in data intelligence through our kind of unique approach to discovery and insight,” he said.

That includes the ability for BigID and third parties to build applications on top of the platform they have built, something that might have attracted investor Salesforce Ventures. Salesforce was the first cloud company to offer the ability for third parties to build applications on its platform and sell them in a marketplace. Sirota says that so far their marketplace includes just apps built by BigID, but the plan is to expand it to third party developers in 2021.

While he wasn’t ready to talk about specific revenue growth, he said he expects a material uplift in revenue for this year, and he believes that his investors are looking at the vast market potential here.

He has 235 employees today with plans to boost it to 300 next year. While he stopped hiring for a time in Q2 this year as the pandemic took hold, he says that he never had to resort to layoffs. As he continues hiring in 2021, he is looking at diversity at all levels from the makeup of his board to the executive level to the general staff.

He says that the ability to use the early investments to expand internationally has given them the opportunity to build a more diverse workforce. “We have staff around the world and we did very early […] so we do have diversity within our broader company. But clearly not enough when it came to the board of directors and the executives. So we realized that, and we are trying to change that,” he said.

As for this round, Sirota says like his previous rounds in this cycle he wasn’t necessarily. looking for additional money, but with the pandemic economy still precarious, he took it to keep building out the BigID platform. “We actually have not purposely gone out to raise money since our seed. Every round we’ve done has been preemptive. So it’s been fairly easy,” he told me. In fact, he reports that he now has five years of runway and a much more fully developed platform. He is aiming to accelerate sales and marketing in 2021.

The company’s previous rounds included $14 million Series A in January 2018, a $30 million B in June that year and a $50 million C in Sept 2019.

News: Major U.S. news publishers join the Coalition for App Fairness advocacy group to fight the ‘Apple tax’

A group of major U.S. news publishers have joined the Coalition for App Fairness (CAF), the advocacy group pushing for increased regulation over app stores and fair treatment for all developers. The publisher trade association now joining CAF is Digital Content Next, a representative for the AP, The New York Times, NPR, ESPN, Vox, The

A group of major U.S. news publishers have joined the Coalition for App Fairness (CAF), the advocacy group pushing for increased regulation over app stores and fair treatment for all developers. The publisher trade association now joining CAF is Digital Content Next, a representative for the AP, The New York Times, NPR, ESPN, Vox, The Washington Post, Meredith, Bloomberg, NBCU, The Financial Times, and many others. The organization is now the 50th member for CAF and the first to represent the news and media business in the U.S.

It joins other media organizations who are already CAF members, including the European Publishers Council, News Media Europe, GESTE, and Schibsted, as well as CAF founding members like Basecamp, Blix, Blockchain.com, Deezer, Epic Games, Match Group, Prepear, Protonmail, Skydemon, Spotify, and Tile, plus a growing number of smaller developers.

DCN’s members, combined, reach an audience over over 223 million unique visitors and 100% of the U.S. online population, it says. Its publishers provide access to content on a subscription-based model that, according to its statements, Apple “severely impacts” by serving as an intermediary. The organization’s argument is that Apple forces publishers to use in-app payments for services like subscriptions. As a result, some publishers need to raise their prices to account for the so-called “Apple tax,” or commission, on these purchases.

“DCN is pleased to join the Coalition for App Fairness working to establish a fair and competitive digital landscape,” said DCN CEO Jason Kint, in a statement. “The premium publisher members of DCN enjoy trusted, direct relationships with consumers, who don’t expect intermediaries to impose arbitrary fees and rules which limit their ability to consume the news and entertainment they love.”

Digital Content Next (DCN) had already spoken out against Apple’s business practices following this year’s congressional hearings when it was revealed that Apple had, in fact, bent its App Store rules for Amazon in a special arrangement.

The House Judiciary Committee’s investigation discovered how Apple had negotiated an agreement with Amazon over its Prime Video App for iOS and Apple TV. In an email dated November 2016 — before the launch of the Prime Video app for Apple TV in 2017 — Apple had agreed to take only a 15% revenue share on customers who signed up for the app using Apple’s payment mechanisms. At the time, apps had to pay a 30% commission, which dropped to 15% in year two for subscription-based apps. Amazon was getting a reduced commission from day one, however.

Apple had also agreed to waive its normal 15% fee for all existing Prime Video subscribers, and it allowed customers to use other payment systems outside of Apple.

In short, Amazon got a deal that essentially all publishers want for themselves, even as Apple touted that its App Store rules applied evenly to everyone.

DCN had also argued that, in addition to its concerns over some companies getting special deals with Apple, Apple’s fees and Safari’s blocking of third-party cookies and tracking workarounds were pushing publishers away from direct audience revenues, like subscriptions and events. It said Apple was instead pushing them back toward digital ads where they didn’t have to pay a 30% commission on their earnings.

After the Congressional hearing, Kint wrote to Apple CEO Tim Cook, asking him to publicly disclose the terms of Amazon’s agreement so anyone meeting the conditions could apply for the same deal with Apple.

In November 2020, Apple responded to outside pressure by reducing fees to 15% for all apps with under $1 million in revenue through a new program aimed at small businesses. But larger publishers would not qualify for this reduced cut, as their revenues are much higher.

“Having DCN join the Coalition for App Fairness is a landmark moment for our campaign, and their insight into core issues with the App Store that top outlets face will only make our voice stronger,” said Sarah Maxwell, spokeswoman for the Coalition for App Fairness, in a statement. “We’re excited to work with them to advocate for App Store policies that are fair, hold Apple accountable, and give consumers freedom of choice,” she added.

 

 

News: Bicycle Health, the virtual opioid use disorder therapy service, will soon be available in 25 states

The startup opioid use disorder therapy service Bicycle Health will soon be available to patients in half the country, just three years after its launch in 2017, according to founder Ankit Gupta. A serial entrepreneur whose last company, Pulse News, was acquired by LinkedIn back in 2013, Gupta left the LinkedIn in 2016 (around the

The startup opioid use disorder therapy service Bicycle Health will soon be available to patients in half the country, just three years after its launch in 2017, according to founder Ankit Gupta.

A serial entrepreneur whose last company, Pulse News, was acquired by LinkedIn back in 2013, Gupta left the LinkedIn in 2016 (around the time of the Microsoft acquisition) to pursue something more meaningful. He settled on trying to find a better way to address the opioid addiction epidemic, which was responsible for more than 42,000 deaths the year he left LinkedIn.

By 2018 deaths from overdoses would exceed 47,000, according to data from the US Department of Health and Human Services.

And the problem isn’t going away. Bicycle Health’s statistics indicate that 92 million Americans are potentially at risk for developing opioid use disorder and 2 million Americans are already diagnosed as opioid addicts.

Initially, the company worked out of a clinic in Redwood City, Calif., but as the COVID-19 pandemic took hold in the US earlier this year and forced treatment facilities to undertake preventative measures to stop the spread of the disease, Bicycle Health began adopting virtual treatment methods.

Under new regulations delivered by HHS, many therapies and drug treatments that had only been available in-person were able to be distributed remotely. The change caused an explosion in remote care services and companies like Bicycle Health rushed to capitalize.

The company is currently offering treatment options in 18 states and is on track to be available in 25 states by the end of the first quarter of 2021.

Backing that growth are a slew of individual and institutional investors led by the venture investment firm, Signalfire, which led Bicycle Health’s seed round. In all, the company has raised roughly $5.5 million from investors including Signalfire, Hustle Fund, Romulus Capital, and individual investors like Jeff Weiner, the former chief executive of LinkedIn; Sami Inkinen, the founder of Virta Health; Rushika Fernandopulle, the founder of Iora Health; and John Simon, the co-founder of General Catalyst through his Greenlight Fund.

Bicycle Health both prescribes buprenorphine as a medical treatment and offers a team of health coaches to address the behavioral and mental health issues attendant with detoxifying.

There are three health coaches on staff to manage the care of the company’s current roster of 2,000 patients and those coaches are bolstered by 12 clinical support specialists, Gupta said.

Treatment is delivered and managed through the company’s mobile app, and is supplemented by regular in-home diagnostic testing to monitor a patient’s progress, according to Gupta.

Working with Goodrx, the company has been able to drive down over-the-counter costs for patients who don’t have healthcare, and Gupta said that Bicycle Health would be working with local and national healthcare providers to try and defray as much of the costs as the company can. 

“We want to subsidize the costs as much as possible for our patient,” he said.  

The goal, Gupta said in an interview with TechCrunch earlier this year is “making sure that this industry is making sure that they’re helping people make a change instead of keeping them stuck.”

And although Gupta comes from a software industry whose guiding principle has been to move fast and break things, he realizes that healthcare doesn’t work that way. “Move fast and break things is the wrong mindset for healthcare,” he said. “You have to build a safe space … and i don’t mean a safe space legally but a safe space where patients can be served.”

News: ZeroAvia’s hydrogen-powered vision for aviation nets $21.4 million from Amazon, Shell, and Bill Gates-backed fund

ZeroAvia, the company that’s on a mission to move the world to zero-emission, hydrogen-fueled flight, has just received some corporate jet fuel in the form of a new $21.4 million cash infusion. The investment came from the Bill Gates-backed Breakthrough Energy Ventures and the Ecosystem Integrity Fund,  which led the company’s latest round, alongside previous investors

ZeroAvia, the company that’s on a mission to move the world to zero-emission, hydrogen-fueled flight, has just received some corporate jet fuel in the form of a new $21.4 million cash infusion.

The investment came from the Bill Gates-backed Breakthrough Energy Ventures and the Ecosystem Integrity Fund which led the company’s latest round, alongside previous investors Amazon Climate Pledge Fund, Horizons Ventures, Shell Ventures, and Summa Equity.

Aviation is a huge contributor to the carbon emissions that cause global warming, and the industry, along with shipping will be one of the hardest to decarbonize. Electrification technologies have yet to account for ways to propel aircraft or move massive seafaring vessels, and a consensus is emerging among technologists that Hydrogen will be the best solution to ensure zero emissions flight can become a reality.

I’m a big believer in hydrogen from the perspective that if I have enough zero carbon hydrogen, and it’s cheap enough, then I can do anything,” said Eric Toone, the executive managing director and science lead Breakthrough Energy Ventures. 

Industry backers think that ZeroAvia may also be the ticket to solving many of the aviation industry’s problems. The company has established a partnership with British Airways and received a $16.3 million grant from the UK government to ensure that its 19-seat hydrogen-electric airplane is ready for the market by 2023.

Longtime investor Shell Ventures doubled down on its commitment to ZeroAvia with this round, on the back of the company’s unique approach to integrating various proven technologies to bring hybrid hydrogen-electric flight to market.

“Each individual component is not unique in a sense. The powertrain is not unique, the fuel system isn’t unique… [But] bringing it all together in a system, is not just technically getting a plane in the sky but having those conversations with regulators about what do we need to change and all the steps involved in getting to a commercial play,” said Paul Bogers, the vice president of Hydrogen at Shell. 

ZeroAvia is now developing and testing the certification-ready ZA-600 powertrain, which can fly a 10-20 seat aircraft up to 500 miles, the company said. And earlier this year the company completed the first commercial-scale battery electric flight and the first flight of a hydrogen fuel cell powered aircraft in September. The company said it would expect to complete a long-distance flight of 250 miles within the next three months.

For Val Miftakhov, the founder and chief executive of ZeroAvia and a serial entrepreneur whose last company, eMotorWerks, was sold to Enel, the flights prove out his thesis that hydrogen power is the answer for the aviation industry.

Plane equipped with ZeroAvia’s hydrogen-electric hybrid powertrain leaving a hangar at Cranfield airport in England. Image Credit: ZeroAvia

“Our most recent milestone achievements are closing the gap for the airline industry to begin its transition away from fossil fuels. In fact, over ten forward-looking airlines are now gearing up to implement our powertrains when they are ready in 2023,” said Miftakhov said in a statement. “Both aviation and the financial markets are waking up to the idea that hydrogen is the only meaningful path towards large-scale, zero-emission commercial flight. Powering a 100-seat plane on hydrogen is not out of the question. We feel deeply grateful to our top-tier investors for joining us in the next phase of our exciting journey; to bring in a new golden age of aviation.”

The key to the company’s success is the realization that using existing electrolyzer technologies, natural gas can be converted into hydrogen which can be used to power the aircraft’s systems, Miftakhov said.

“We manage fuel supply,” Miftakhov said. “We’ve done that already at the airport in Cranfield. We make our own fuel from electricity and water. We are not building new technology in the hydrogen manufacturing space. We’re utilizing partners on the electrolysis side.”

The company is working with Enapter to provide the electrolyzer for now, and expects to deploy larger systems at other airfields in the UK and US as part of its ongoing demonstrations.

“The scale of consumption allows you to economically make fuel on site. That’s the game changer for hydrogen,” Miftakhov said. “You don’t have to transport it.. You can’t liquefy it.. You don’t have to worry about transporting it because it’s a low density fuel.. It’s a mess.. If you make it on site all of those challenges go away.. We think infrastructure is going to be fine.”

It was Miftakhov’s experience building eMotorWerks that led him to explore hydrogen as the solution for the aviation industry. “Batteries aren’t energy dense enough for the amount of energy you need for the aircraft,” he said. “Aviation is the most energy intensive form of transit… and you can’t stop in the middle.”

Initially, the company will go to market with retrofits for the 10 to 20 seat aircraft in use on short haul flights across Asia and the Caribbean, Miftakhov said.

However, the company has relationships with seven of the biggest aircraft manufacturers in the world who are working on ways to integrate the company’s powertrains into their aircraft, Miftakhov said, and the company is on track to integrate into large passenger planes like an A320 oer a 737 by the end of the decade.

Transitioning to a hydrogen fleet is going to take more than the technical ability of a new breed of manufacturers though, Miftakhov said. It will also require government intervention.

“By 2050 everybody wants to be zero emission and net zero. [But] we are already too late. 2050 is one vehicle lifetime away. The governments are going to come in and say we’re going to force the acceleration of the vehicle generation turnover,” he said.

Miftakhov wants to be ready when that regulation happens. The company has signed letters of intent with operators to retrofit over 100 aircraft already. And has laid the groundwork for working on new types of aircrafts.

For corporate investors like Amazon who have committed to decarbonize by 2040, the innovations and industry adoption can’t happen quickly enough.

“Amazon created The Climate Pledge Fund to support the development of technologies and services that will enable Amazon and other companies to reach the goals of the Paris Agreement ten years early—achieving net zero carbon by 2040,” said Kara Hurst, VP Worldwide Sustainability, Amazon. “ZeroAvia’s zero-emission aviation powertrain has real potential to help decarbonize the aviation sector, and we hope this investment will further accelerate the pace of innovation to enable zero-emission air transport at scale.”

 

News: Motional and Lyft target 2023 to deploy driverless robotaxi services in major U.S. cities

Motional, the Aptiv-Hyundai $4 billion joint venture aimed at commercializing autonomous vehicles, plans to launch in 2023 fully driverless robotaxi services in major U.S. cities using the Lyft ride-hailing network. This is the first time Motional has specified a target date for its robotaxi service. And while Lyft has been a partner with Motional in

Motional, the Aptiv-Hyundai $4 billion joint venture aimed at commercializing autonomous vehicles, plans to launch in 2023 fully driverless robotaxi services in major U.S. cities using the Lyft ride-hailing network.

This is the first time Motional has specified a target date for its robotaxi service. And while Lyft has been a partner with Motional in Las Vegas, this is the first indication that the ride-hailing company will be autonomous vehicle company’s primary partner in its commercialization plans.

The announcement follows Nevada’s approval last month to allow Motional to test fully driverless vehicles — without a human safety driver behind the wheel — on public roads in the state.

Motional and Lyft have been partners for three years, a relationship that kicked off with what was supposed to be a weeklong pilot program to offer rides in autonomous vehicles on the Lyft network in Las Vegas during the 2018 CES tech trade show.

This partnership predates the joint venture with Hyundai. At the time, Motional was known as Aptiv Autonomous Mobility Group. That temporary experiment, which has always included a human safety driver, was extended and still exists today. As of February 2020, the program had given more than 100,000 paid self-driving rides in Aptiv’s — now Motional’s — self-driving vehicles per the Lyft app.

Aptiv’s investment in Las Vegas expanded as those ridership numbers grew. The company opened in December 2018 a 130,000-square-foot technical center in the city to house its fleet of autonomous vehicles, as well as an engineering team dedicated to research and development of software and hardware systems, validation and mapping.

Motional describes today’s announcement as a “quantum leap” for the partnership. The robotaxi services will use next-generation vehicles based on a Hyundai vehicle platform. The vehicles will be integrated with sensors, computers and software to enable fully-driverless operation and remote vehicle assistance. Motional, which today uses BMW 5 Series and Chrysler Pacifica Hybrid minivans, said the fleet will also grow “significantly.”

The companies didn’t provide details on which cities it will offer service in or just how big these fleets will be. Motional has testing operations in Boston, Las Vegas and Pittsburgh. Motional did indicate that this robotaxi service partnership with Lyft will extend beyond the initial launch cities. That doesn’t mean Lyft will be it’s only partner. Earlier this year, Motional struck a deal with on-demand shuttle company Via to launch a shared robotaxi service for the public in a U.S. city in the first half of 2021. The companies said the aim is to develop a “blueprint” for on-demand shared robotaxis and learn how these driverless vehicles can be integrated into mass transit.

“This agreement is a testament to our global leadership in driverless technology. We’re at the frontier of transportation innovation, moving robotaxis from research to road,” Motional President and CEO Karl Iagnemma, said in a statement. “Our aim is to not only build safe, reliable, and accessible driverless vehicles, but to deliver them at significant scale. We’re partnering with Lyft to do exactly that.”

News: Zoomin raises $21M for a platform to make fragmented product content troves easier to use

Technical manuals and other product content may not be the first things that come to mind when you are thinking of software. But if you’ve ever found yourself in a pickle or just need some help getting something to work correctly, you know how vital they can be, and also how frustrating it can be

Technical manuals and other product content may not be the first things that come to mind when you are thinking of software. But if you’ve ever found yourself in a pickle or just need some help getting something to work correctly, you know how vital they can be, and also how frustrating it can be if you cannot find what you are looking for.

Today, a startup called Zoomin, which has built a platform that uses AI to help companies get their technical documentation in order, and natural language to help better understand what answers people are looking for, so that those content troves can be used better and across more environments, is announcing that it has raised $21 million, and picked up a strategic investor, as it comes out of stealth.

“We are focused on product content assets — manuals, guides, and so on — the most boring assets at every company,” Gal Oron, the CEO and co-founder, joked. “To us, it’s all gold because this is actually the information customers are looking for.”

Bessemer Venture Partners, strategic backer Salesforce Ventures and Viola Growth are leading the funding, which actually came in two parts while Zoomin — founded in Israel but now with operations and its CEO also in New York — was still under the radar.

“We have done no PR for the last four years,” said Gal Oron, who co-founded the company with Joe Gelb and Hannan Saltzman. “It’s because we’ve been very busy developing product and signing our first customers. Now, after having dozens of very big customers and nice traction, we felt like this was the time to go.”

The startup now counts Imperva, Dell, Automation Anywhere and McAfee among its customers, with the companies using the Zoomin platform to better organise their content into something that can be used by both customer service agents helping people with issues, and by customers themselves if they opt to try the DIY option, wherever they might be seeing information: be it on a website, in a customer forum, over email or chat, or in a piece of software or an app itself.

The challenge that Zoomin is going after goes a little something like this: technical content is a boring yet necessary component for using software and hardware, especially when a user comes up against any kind of hitch.

The issue is that a lot of it has been written in fits and spurts, and often in a way that might not be easy for the average user to access or understand, with no easy and quick way of drilling into the content to find what you are specifically looking for. And a lot of it exists in disparate places and these days, the entry points for where a user might be looking for that information might also be as fragmented as the places where the content lives.

“Dell has no way of controlling where you might engage with a product,” Oron explained. It might be on Dell’s site, in its software, on a forum, on social media, and so on.

Zoomin aims to provide what Oron describes as a personalised experience for users wherever they may be searching. By that, he means that Zoomin learns what a user is working with, and what that user typically searching for, in order to connect them more quickly with the right answers. In an app, this might take the form of a widget that appears for help. On a forum, it might more likely be by way of an agent who is participating, using Zoomin’s engine to find the right answers to respond to questions.

For Zoomin, this has so far applied primarily to the world of B2B customer service: its product is used to organise and “orchestrate” knowledge for its customers to in turn provide to business/enterprise customers. But Oron notes that it could be just as applicable, and may well see traction over time, with non-business consumers, too, since at the end of the day they are all consumers, he noted.

“We like to think of ourselves as consumerizing the experience,” he said. “We want to make it as easy as buying on Amazon or browsing Netflix.”

The wider area of “knowledge base management” or knowledge orchestration is often part of a larger customer service play, an unsurprisingly the companies that have products in a similar area include the likes of Zendesk and Hubspot. Other tech companies building solutions to help organise knowledge bases include companies like ProProfs, Helpjuice and Instrktiv.

Salesforce is an interesting strategic investor in that regard: it hasn’t build something like this itself in its community and service clouds, so Zoomin is a close partner to provide that option. (The startup also integrates with a number of other platforms like Oracle’s service cloud, Zendesk, Jira, SharePoint and more.)

“Salesforce Ventures supports bold ideas put forward by enterprise cloud companies, so we are thrilled to support Zoomin on their journey to improve how product content is experienced. We believe in the innovative team at Zoomin and their vision of increasing content accessibility,” added Alex Kayyal, partner and head of Salesforce Ventures International.

Investors are especially interested in the role that a company like Zoomin might be playing these days in particular: with customer service enquiries higher than ever before as more of us are working remotely, it puts a big strain on systems to triage and answer questions. This presents an opportunity.

“The era of digital transformation has clearly reached product content,” said Amit Karp, Partner at Bessemer Venture Partners in a statement. “As technical product content continues to grow exponentially, Zoomin allows enterprises to leverage this content as a strategic asset.”

Zoomin is not disclosing valuation at this stage.

News: Capella Space now offers the highest resolution SAR imagery commercially available

SF-based small satellite startup Capella Space is now exclusively offering the most cutting-edge synthetic aperture radar (SAR) imagery available on the commercial market. The company has now made available 50cm x 50cm ‘Spot’ imagery – much higher resolution than the previous 1m x 25cm images that were the best available. SAR imagery offers advantages vs.

SF-based small satellite startup Capella Space is now exclusively offering the most cutting-edge synthetic aperture radar (SAR) imagery available on the commercial market. The company has now made available 50cm x 50cm ‘Spot’ imagery – much higher resolution than the previous 1m x 25cm images that were the best available. SAR imagery offers advantages vs. other types of satellite-based observation, because it can operate regardless of cloud cover, air visibility, lighting (whether it’s day or night) and more.

Capella Space has designed, built and operated its SAR satellites entirely in-house, making it the first U.S. company to do so. Founded and led by former JPL engineer Payam Banazadeh, the company has so far launched one of its satellites to orbit, on a Rocket Lab launch that lifted off at the end of August. The company has plans to launch two more of its spacecraft on board a future SpaceX rideshare launch, potentially before year’s end.

An example of Capella’s high-res ‘Spot’ imagery, capturing an ExxonMobil refinery facility in Singapore.

Currently, Capella’s commercially available max resolution isn’t actually event technologically bound – it’s limited by a maximum set by U.S. regulators about how detailed SAR imagery can be when made available to private sector buyers. Cappella notes that it can sell even better imagery to U.S. government customers, and that it should be able to offer even 25cm x 25cm resolution imagery commercially once “regulations catch up to technologies.”

SAR imagery is poised to become a major disruptive shift for space-based Earth imaging, especially as the technology to achieve this level of detail becomes more generally accessible and affordable, enabling startups like Capella to provide it to commercial businesses. It’s also a rich platform upon which to layer analytics and other types of observation data for detailed insights that simply weren’t possible with the limitations of optical imaging alone. Obviously, the tech is also very much of interest to national security organizations, and Capella already has contracts in place to show that, aided by its all-American pedigree.

Banazadeh is joining us at our TC Sessions: Space event, which kicks off later today, so we’ll likely hear more about this new high-resolution imagery and its applications then.

News: Dry cleaning robotics startup Presso raises $1.6M as it shifts focus to Hollywood

Robotic dry cleaning startup Presso today announced that it has closed a $1.6 million pre-seed with investment from Pathbreaker, AME Cloud Ventures, SOSV, 1517 Fund and YETI Capital. The Atlanta-based startup has developed a kiosk capable of dry cleaning a garment in around five minutes. Initially focused on business travelers, with plans to install machines

Robotic dry cleaning startup Presso today announced that it has closed a $1.6 million pre-seed with investment from Pathbreaker, AME Cloud Ventures, SOSV, 1517 Fund and YETI Capital. The Atlanta-based startup has developed a kiosk capable of dry cleaning a garment in around five minutes.

Initially focused on business travelers, with plans to install machines in hotel hallways, the COVID-19 pandemic found the startup switching focus — a fairly common story in 2020. Instead, Presso has shifted much of its efforts to film and TV production. The company says the latest generation of its tech is capable of cleaning/disinfecting up to 150 costumes in a day — a key demand as many studios have begun to ramp up production, in spite of the continuing pandemic. Netflix, HBO, Apple TV, FOX, Disney and Hulu have all approached the company about its tech.

This latest round brings Presso’s full funding up to $2.2 million, money it plans to spend on scaling up manufacturing, while doubling its headcount over the course of the next six or so months. I’d expect the team will also refocus some of its efforts on earlier models — like hotel delivery — once travel ramps up again in the U.S.

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