Monthly Archives: December 2020

News: Lt. Gen. John Thompson explains how startups can interact with the Space Force

Space Force’s Lt. Gen. John Thompson spoke at TechCrunch Session: Space earlier this week. Throughout the wide-ranging interview, General Thompson explained the various ways and means for private companies like startups should interact with Space Force. Thompson knows what he’s talking about. As the Commander of the Space and Missiles Systems Center, he oversees research,

Space Force’s Lt. Gen. John Thompson spoke at TechCrunch Session: Space earlier this week. Throughout the wide-ranging interview, General Thompson explained the various ways and means for private companies like startups should interact with Space Force.

Thompson knows what he’s talking about. As the Commander of the Space and Missiles Systems Center, he oversees research, design, development, and acquisition of satellites and their associated command and control systems for the U.S. Space Force. His role puts him in direct contact with some of the most ambitious and innovative startups.

He pointed to three things when asked what’s a good first step for interfacing with the Space Force.

1) Join the Space Enterprise Consortium (SpEC). He describes it as “A purpose-built consortium that values partnerships between government, traditional industry partners, and non-traditional partners like academia, small businesses, and startups” that’s grown to over 440 members in three years

At the end of the interview, General Thompson notes that he’s working on expanding the deployment of SpEC’s funds to reach more “game-changing technologies that those non-traditional small businesses and startups are bringing to SpEC.

2) Watch for Space Pitch Days. The next event is in the spring of 2021. These pitch days give startups an inside track to government contracts. Apparently, after the first event held with the Air Force, which General Thompson hosted, contracts were offered within three minutes of the pitches.

3) Look into SpaceWERX; a program launched this December to help Space Force work with private sector companies to field new technology for military applications. Like its Air Force counterpart, this “werx” center is a key component for Space Force’s acquisition strategy.

“Dr. Roper just announced it last week at the Space and Missile System Center,” Gen. Thompson said, “[This] is an integral part of the acquisition enterprise of the United States. Space Force is a full partner in the SpaceWERK endeavor. And using the WERKs model, we hope to inject more small businesses and startups into our innovation ecosystem.”


News: DJI added to Commerce Department ‘entity list’

Following numerous reports that the U.S. government was seeking to crack down on DJI, the Department of Commerce today will be adding the drone giant to its “Entity List.”  Reuters and Drone DJ have issued early reporting based on a conference call with a state official. The full list of 77 impacted companies is available

Following numerous reports that the U.S. government was seeking to crack down on DJI, the Department of Commerce today will be adding the drone giant to its “Entity List.”  Reuters and Drone DJ have issued early reporting based on a conference call with a state official. The full list of 77 impacted companies is available here.

The news comes as a pretty massive blow to DJI. The 14-year-old Chinese company has been an utterly dominant force in the drone category. Here in the States, it commands an estimated 77% of the market.

Increased tensions between the U.S. and China have long been a looming concern for DJI’s presence in the States, with surveillance capabilities being a particular sticking point. Along with their wildly successful consumer drones, DJI also has a wide reach in both industrial and governmental applications. In fact, the company specifically offers a government line of products as part of its enterprise offerings.

DJI is one of dozens of companies added to the list. Also of note is chipmaker, SMIC. Commerce Secretary Wilbur Ross didn’t mince words in a statement issued after the list went public,

China’s corrupt and bullying behavior both inside and outside its borders harms U.S. national security interests, undermines the sovereignty of our allies and partners, and violates the human rights and dignity of ethnic and religious minority groups.   Commerce will act to ensure that America’s technology—developed and produced according to open and free-market principles—is not used for malign or abusive purposes.

“China actively promotes the reprehensible practices of forced labor, DNA collection and ubiquitous surveillance to repress its citizens in Xinjiang and elsewhere.  Over the last two years this administration has added nearly 50 entities to the Entity List for their support for the Chinese Communist Party’s despicable offensive against vulnerable ethnic minorities.  With these new additions, we are applying those principles to the rest of China, including in Tibet, and to the authoritarian regimes to which these practices are being exported.

Unlike SMIC, Ross has yet to specifically disclose the reason for DJI’s inclusion on the list.

The DOC notably placed Huawei and several of its affiliates to the list last year, a move that has severely hamstrung the hardware giant. Among other things, it’s cut off the company’s access from key U.S. technologies like Google’s Android and other software. Huawei has opted to develop its own operating system, but the landing has been a difficult one to stick.

There’s been a good deal of talk around restricting use of the company’s technology by federal and state departments, but this update could prove even more sweeping. DJI has been bracing for this manner of revelation over the past year and chance. The drone maker has spent a lot of time and resources lobby on Capitol Hill. There’s been a good deal of speculation around the shape these bans will take after a new President is sworn in on January 20.

We’ve reached out to both DJI and the DOC and will update accordingly.

News: Brazilian lending company Creditas raises $255 million as Latin America’s fintech explosion continues

Creditas, the Brazilian lending business, has raised $255 million in new financing as financial services startups across Latin America continue to attract massive amounts of cash. The company’s credit portfolio has crossed 1 billion reals ($196.66 million) and the new round will value the company at $1.75 billion thanks to $570 million raised in outside

Creditas, the Brazilian lending business, has raised $255 million in new financing as financial services startups across Latin America continue to attract massive amounts of cash.

The company’s credit portfolio has crossed 1 billion reals ($196.66 million) and the new round will value the company at $1.75 billion thanks to $570 million raised in outside financing over five rounds.

Creditas is the latest company to benefit from a boom in financial services startup investing across the region. As the year dawned, venture investments into fintech startups in Latin America had grown from $50 million in 2014 to top $2.1 billion in 2020 across 139 deals, according to a report from CB Insights.

Investors in the round include new investors like LGT Lightstone, Tarsadia Capital, Welington Management, e.ventures, and an affiliate of Advent International, Sunley House Capital. Previous investors including SoftBank Vision Fund 1, SoftBank Latin America DFund, VEF, Kaszek, Vemtires and Amadeus Capital Partners also returned to put more money into the company.

“Creditas is still in the early innings of penetrating the huge untapped secured lending market in Brazil and Mexico” says Paulo Passoni, Managing Partner of Softbank Latam fund, in a statement.

The company’s growth is a testament both to the need for new lending products across Latin America and the perspicacity of investors like Kaszek Ventures, whose portfolio has included several massive wins from bets on startups tackling financial services in Latin America.

“The journey since our investment in the Series A has been absolutely extraordinary. The team has executed on its vision, and Creditas has evolved into an asset-light ecosystem that resolves key financial needs of its customers throughout their lifetimes”, says Nicolas Szekasy, Managing Partner of Kaszek Ventures, in a statement.

Another big winner is Redpoint’s e.ventures fund, which has focused on investments in Latin America for the last several years.

“By empowering Brazilians to take control of their lending needs at reasonable rates, Creditas creates a beloved consumer product that will drive significant value for customers and investors. Having been involved since the seed stage through Redpoint e.ventures, we’re thrilled to support the company with our Global Growth Fund as well, as they change the Brazilian fintech landscape,” said Mathias Schilling, co-founder and Managing Partner of e.ventures.

Creditas has plans to use the cash to expand its home and auto lending as well as a payday lending service based on customers’ salaries and a retail option to sell through buy now, pay later loans based on a customer’s salary.

The company is also looking to expand to other markets, with an eye toward establishing a foothold in the Mexican market as well.

Founded in 2012, when the founders worked out of a 5 squre meter office on Berrini Avenue in Sao Paulo, the company now boasts a robust business with hundreds of employees and a business resting on a secured lending marketplace and independent home and auto lending operations.

The company also released quarterly results for the first time, showing losses narrowing from 74.9 million Brazilian reals to 40.5 million reais in the year ago quarter.

News: Indian food delivery giant Zomato secures $660 million

Zomato has raised $660 million in a financing round — Series J — that it kicked off last year as the Indian food delivery startup prepares to go public next year. The Indian startup said Tiger Global, Kora, Luxor, Fidelity (FMR), D1 Capital, Baillie Gifford, Mirae, and Steadview participated in the round, which gives Zomato a

Zomato has raised $660 million in a financing round — Series J — that it kicked off last year as the Indian food delivery startup prepares to go public next year.

The Indian startup said Tiger Global, Kora, Luxor, Fidelity (FMR), D1 Capital, Baillie Gifford, Mirae, and Steadview participated in the round, which gives Zomato a post-money valuation of $3.9 billion. Zomato had previously disclosed fundraise of about $212 million as part of Series J round from Ant Financial, Tiger Global, Baillie Gifford, and Temasek.

Deepinder Goyal, the co-founder and chief executive of Zomato, said the 12-year-old startup is also in the process of closing a $140 million secondary transaction. “As part of this transaction, we have already provided liquidity worth $30m to our ex-employees,” he tweeted.

The startup originally anticipated to close a round of about $600 million by January this year, but several obstacles including the global pandemic delayed the fundraise effort. Ant Financial, which had originally committed to invest $150 million only delivered a third of it, Zomato’s investor Info Edge disclosed earlier this year.

The Gurgaon-headquartered startup, which acquired the Indian food delivery business of Uber early this year, competes with Prosus Ventures-backed Swiggy  in India. A third player, Amazon, has also emerged in the market, though it currently offers its food delivery service in only parts of Bangalore.

At stake is India’s food delivery market, which analysts at Bernstein expect to balloon to be worth $12 billion by 2022, they wrote in a report to clients — accessed by TechCrunch. With about 50% of the market share, Zomato is the current leader among the three, Bernstein analysts wrote.

Zomato has eliminated hundreds of jobs this year to improve its finances and navigate the coronavirus pandemic, which significantly hurt the food delivery business in India in the early months. Goyal said the food delivery market is “rapidly coming out of COVID-19 shadows. December 2020 is expected to be the highest ever GMV month in our history. We are now clocking ~25% higher GMV than our previous peaks in February 2020.” He added, “I am supremely excited about what lies ahead and the impact that we will create for our customers, delivery partners, and restaurant partners.”

Making money with food delivery has been especially challenging in India. Unlike Western markets such as the U.S., where the value of each delivery item is about $33, in India, a similar item carries the price tag of $4, according to estimates by Bangalore-based research firm RedSeer.

“The problem is that there are very few people in India who can afford to place an order from a food delivery firm each day,” said Anand Lunia, a venture capitalist at India Quotient, in an interview with TechCrunch earlier this year.

More to follow…

News: Unpacking Poshmark’s IPO filing

The market will decide how valuable Poshmark is. But who will it enrich with its final pricing decision? Let’s find out.

So much for a year-end IPO slowdown.

On the heels of news that Expensify could direct list next year and Coinbase’s announcement that it has filed to go public (albeit privately), Poshmark dropped a public S-1 last night.

We’ll have more on the bloc of IPO news in coming posts, but as Poshmark has provided hard numbers and a fascinating business 2020 story, we’ll start here.


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We’re going to range a little wider in this IPO dig than usual, including more notes on investor ownership and what the the company does. That’s in case you, like myself, had forgotten.

So, we’ll start with product and talk finances before noodling over the surprising venture capital results that Poshmark is prepped to produce. Let’s get into the filing!

Poshmark

Poshmark is an e-commerce marketplace that allows users to sell new and used fashion-related goods to one another. It sits atop secular trends towards e-commerce over traditional retail, mobile commerce over static, and what I would call a cultural rethinking of used goods in recent years.

And of course, Poshmark has braved the economic waves that COVID-19 brought to the global market.

The company’s model is simple: It holds no inventory, instead providing a marketplace where buyers and sellers connect, juiced with an algorithmically-built feed of items and an emphasis on digital social interactions. At the end of 2019, the company’s audience was 83% female and 80% of its members were part of the Gen Z and Millennial generations.

It’s not hard to understand how Poshmark makes money, with the company charging 20% of a sale price for goods over $15, or a capped rate for cheaper goods.

In theory, the company has a workable flywheel for growth. Attracting new users via marketing helps it build a deeper user base. Those users generate more social activity and purchases, which, in turn, could bring in more sellers.

That would help keep Poshmark’s goods selection fresh. Which, could attract even more buyers. More goods and more sales means more revenues for Poshmark. Which can then spend some of the resulting margin back into marketing, kickstarting the process all over again.

But despite that winsome circular updraft, the company has posted regular losses, which means Poshmark has had to outspend its business model to keep its growth up. Until 2020, that is. This year, things turned around in profit-terms for the e-commerce marketplace, ending with the company turning in consecutive profitable quarters.

Poshmark’s cash generation also improved in 2020, putting it on strong footing heading into its public offering. As with other companies that wound up enjoying a strong 2020 based at least in part on COVID-19 and its resulting economic impacts, investors will have to math out what happens to the company in 2021.

Let’s talk about the company’s historical growth and how it wound up generating net income this year.

Results

From the first nine months of 2019 to the same period of 2020, Poshmark grew its revenues 28% from $150.5 million to $192.8 million. Its profitability, however, swung sharply from a net loss of $33.9 million in the first three quarters of 2019 to net income of $8.1 million during the same period of 2020.

News: Unfold launches lightweight, link-centric profiles called Bio Sites

Unfold, the social media startup acquired by Squarespace last year, is launching a new tool for users to share all the links that are important with them. This is the first step Unfold has taken beyond its story-format authoring tools. Co-founder Andy McCune told me that the team has a bigger vision now — just

Unfold, the social media startup acquired by Squarespace last year, is launching a new tool for users to share all the links that are important with them.

This is the first step Unfold has taken beyond its story-format authoring tools. Co-founder Andy McCune told me that the team has a bigger vision now — just as Squarespace has become “the all-in-one platform for your web presence,” Unfold aims to become “the all-in-one platform for your social presence.”

“We’re both playing in very saturated spaces with a lot of competitors,” McCune said. “We both stand out because we appeal to the person that cares about design. That’s always been the North Star.”

In the case of the new Bio Sites, he said one of the goals is to help Unfold users — whether they’re individuals or large brands — become less reliant on a single social media platform. After all, he noted that when you build a following on Instagram, you’re building on “borrowed territory,” and “you don’t really own your audience.”

Unfold Bio Sites

Image Credits: Unfold

By creating a simple profile that highlights the links of your choice, then by linking your Instagram and other social profiles to your Bio Site, you can then point audiences to other channels where you have more control — or at least diversify the platforms that you’re relying on.

McCune and his co-founder Alfonso Cobo aren’t the first ones to think of this idea. For example, Linktree raised funding earlier this year, and there are other startups creating similar products. But Cobo said Bio Sites benefit from Unfold’s design-centric approach, allowing users to create simple profiles that aren’t just functional, but also looks great and reflect their personality.

Cobo also noted that Bio Sites are created from the Unfold native app — it’s launching on Android today, with plans for iOS in January. The feature will be available available to all Unfold users, including free users, but subscribers to the premium Unfold+ and Unfold for Brands tiers get additional features like custom URLs.

“We’re really going to be expanding in the next few weeks with presence and expressibility tools to help users stand out in different ways,” Cobo said. “We’re also very interested in commerce and will be exploring that route in the future, too.”

News: OneWeb launches 36 satellites to join its global broadband constellation on orbit

In a return to active launch, constellation satellite operator OneWeb has sent 36 new satellites to join its existing spacecraft on orbit. This is the third large batch of OneWeb satellites to be delivered, after an initial launch of six in 2019, and then a second and third launch of 34 satellites each in February

In a return to active launch, constellation satellite operator OneWeb has sent 36 new satellites to join its existing spacecraft on orbit. This is the third large batch of OneWeb satellites to be delivered, after an initial launch of six in 2019, and then a second and third launch of 34 satellites each in February and March of this year. The company then ran into financial difficulties that led to its filing for bankruptcy protection in March, before emerging from said bankruptcy in July thanks to a deal funded in part by the UK government, and in part by Bharti Global. In short, it’s been a year for OneWeb.

Today’s launch took off from the Vostochny cosmodrome, and used a Russian Soyuz-2.1b rocket to make the trip. This is the first ever commercial launch from Vostochny (prior commercial launches handled by Roscosmos have used the Baikonur cosmodrome), and it meant that OneWeb could launch 36 satellites instead of 34, because of its position relative to OneWeb’s target orbit.

OneWeb is building a constellation of low-Earth orbit satellites that will provide high-bandwidth connectivity for use in Earth-based networks. The company aims to ultimately have 648 satellites on orbit, and intends to speed up the pace of its launches in order to achieve its target by 2022, which will enable it to offer global network coverage to its customers.

Getting ramped and operational is key to OneWeb being able to generate revenue from its offering. The company is also competing with major, well-capitalized LEO networks being created by both SpaceX and Amazon – but we heard from Amazon’s Dave Limp just this past week at TC Sessions: Space that there should be plenty of room for multiple winners in the LEO broadband market, since there’s no shortage of demand for high-quality connectivity at a global scale.

While OneWeb’s arrangement with Bharti and the UK has helped it emerge from bankruptcy, Bharti founder and Chairman Sunil Mittal noted earlier this week that the company will likely need to raise a total of $2.5 billion to finish its constellation – half of which is provided by the UK/Bharti consortium.

News: Avenue 8 raises $4M to rebuild the traditional real estate brokerage model

We’ve seen a big wave of proptech startups emerge to reimagine how houses and bought and sold, with some tapping into the opportunity with distressed property, and others exploring the “iBuyer” model where houses are bought, fixed up and resold by a single startup to homeowners who don’t want to invest in a fixer-upper. But

We’ve seen a big wave of proptech startups emerge to reimagine how houses and bought and sold, with some tapping into the opportunity with distressed property, and others exploring the “iBuyer” model where houses are bought, fixed up and resold by a single startup to homeowners who don’t want to invest in a fixer-upper. But the vast majority of homes are still sold the traditional way, by way of a real estate agent working via a broker.

Today, a startup is announcing that it has raised seed funding not to disrupt, but improve that basic model with a more flexible approach that can help agents work in a more modern way, and to ultimately scale out the number of people working as agents in the market.

Avenue 8, which describes itself as a “mobile-first residential real estate brokerage” — providing a new set of tools for agents to source, list and sell homes, and handle the other aspects of the process that fall between those — has raised $4 million. This is a seed round, and Avenue 8 plans to use it to expand further in the cities where it is already active — it’s been in beta thus far in the San Francisco and Los Angeles areas — as well as grow to several more.

The funding is notable because of the backers that the startup has attracted early on. It’s being led by Craft Ventures — the firm co-founded by David Sacks and Bill Lee that has amassed a prolific and impressive portfolio of companies — with Zigg Capital, and Good Friends (an early-stage fund from the founders of Warby Parker, Harry’s, and Allbirds) also participating.

There has been at least $18 billion in funding raised by proptech companies in the last decade, and with that no shortage of efforts to take the lessons of tech — from cloud computing and mobile technology, through to artificial intelligence, data science, and innovations in e-commerce — and apply them to the real estate market.

Michael Martin, who co-founded Avenue 8 with Justin Fichelson, believes that this pace of change, in fact, means that one has to continually consider new approaches.

“It’s important to remember that Compass’s growth strategy was to roll out its technology to traditional brokerages,” he said of one of the big juggernauts in the space (which itself has seen its own challenges). “But if you built it today, it would be fundamentally different.”

And he believes that “different” would look not unlike Avenue 8.

The startup is based around a subscription model for a start, rather than a classic 30/70 split on the sales commissions that respectively (and typically) exist between brokers and agents.

Around that basic model, Avenue 8 has built a set of tools that provides agents with an intuitive way to use newer kinds of marketing and analytics tools both to get the word out about their properties across multiple channels; analytics to measure how their efforts are doing, in order to improve future listings; and access to wider market data to help them make more informed decisions on valuations and sales. It also providers a marketplace of people — valets — who can help stage and photograph properties for listing, and Avenue 8 doesn’t require payments to be made to those partners unless a home sells.

It also provides all of this via a mobile platform — key for people in a profession that often has them on the move. 

Targeting agents that have in the past relied essentially on using whatever tools the brokers use — which often were simply their own sites plus some aggregating portals — Avenue 8’s pitch is not just better returns but a better process to get there.

“We’ve heard time and time again that agents struggle to identify and leverage the technology and tools to successfully manage their relationships and properties. Changing buyer/seller expectations have accelerated the digital transformation of most agents’ workflows,” said Ryan Orley, Partner at Zigg Capital, in a statement. “Avenue 8 is building and integrating the right software and resources for our new reality.”

What’s also interesting about Avenue 8 is how it can open the door to a wider pool of agents in the longer run.

The real estate market has been noticeably resilient throughout the pandemic, with lower interest rates, a generally lower overall home inventory, and people spending more time at home (and wanting a better space) creating a high level of demand. With a number of other industries feeling the pinch, a flexible platform like Avenue 8’s creates a way for people — who have taken and passed the certifications needed to become agents — to register and flexibly work as an agent as much or as little as they choose, creating a kind of “Uber for real estate agents,” as it were.

That scaling opportunity is likely one of the reasons why this has potentially caught the eye of investors.

“Avenue 8’s organic growth is clear evidence that the market demands a mobile-first, digital platform,” said Jeff Fluhr, General Partner at Craft Ventures, in a statement. “Michael and Justin have a clear vision for modernizing real estate while keeping agents at the center. Avenue 8’s model helps agents take home more even in today’s environment where commissions are compressing.”

Interestingly, just as Uber’s changed the way that on-demand transportation is ordered and delivered, Avenue 8 is starting to see some interesting traction in terms of its place in the real estate market. Although it was originally targeted at agents with the pitch of being like “a better broker” — providing the services brokers are regulated to provide, but with a more modern wrapper around it — it’s also in some cases attracting brokerages, too. Martin said that it’s already working with a few smaller ones, and ultimately might consider ways of providing its tools to larger ones to manage their businesses better.

News: Remote physical gaming site Surrogate.tv raises a $2.5M seed round

I was made aware of Surrogate.tv’s work earlier this year when the site released a Mario Kart Live: Home Circuit tournament. Nintendo’s IRL take on its popular racing title was a great showcase for the technology — though, admittedly, there was enough lag in the remote operation to make control something of an issue. Of

I was made aware of Surrogate.tv’s work earlier this year when the site released a Mario Kart Live: Home Circuit tournament. Nintendo’s IRL take on its popular racing title was a great showcase for the technology — though, admittedly, there was enough lag in the remote operation to make control something of an issue.

Of course, Mario Kart is just one of the experiences the platform offers. It’s a pretty broad range, all told, from pinball to battling robots to claw machines. The diversity of experience is probably the service’s biggest strength, all told.

Today the Finnish startup announced that it has closed a $2.5 million seed round, led by Supernode Global and followed by PROfounders, Brighteye Ventures and Business Finland. The latest sum joins a $2 million pre-seed announced by the company last year.

The company’s big play is an ultra-low-latency streaming and robotics bundle that lets users remotely control real-world objects in the manner of a streaming gaming service. Another recent example is a partnership with Ubisoft, where users raised miniature Viking ships against strongman Hafþór Björnsson, for some reason. 2020, I guess.

Image Credits: Surrogate.tv

“Previously, such teleoperation technology would be accessible only for very specific, mainly enterprise, applications,” CEO Shane Allen said of the seed raise. “With this second round of funding, we will be able to launch a string of exciting initiatives that will enable people to create experiences that have never been possible before, all using our technology.”

It seems clear that Surrogate.tv is looking to expand beyond its own entertainment site, offering up its teleoperation technology to interested third-parties. It’s something many have no doubt been investigating in a year when in-person events have been largely off limits.

 

 

News: From India’s richest man to Amazon and 100s of startups: The great rush to win neighborhood stores

After spending more than a decade disrupting the neighborhood stores in the U.S. and several other markets, Amazon and Walmart are employing an unusual strategy in India to face off this competitor: Friending them. Walmart and Amazon, both of which face restrictions from New Delhi on what all they could do in India, have partnered

After spending more than a decade disrupting the neighborhood stores in the U.S. and several other markets, Amazon and Walmart are employing an unusual strategy in India to face off this competitor: Friending them.

Walmart and Amazon, both of which face restrictions from New Delhi on what all they could do in India, have partnered with tens of thousands of neighborhood stores in the world’s second-largest internet market this year to leverage the vast presence of these mom and pop stores.

In June this year, at the height of the pandemic, Amazon announced “Smart Stores.” Through this India-specific program, for instance, Amazon is providing physical stores with software to maintain a digital log of the inventory they have in the shop and supplying them with a QR code.

When consumers walk to the store and scan this QR code with the Amazon app, they see everything the shop has to offer, in addition to any discounts and past reviews from customers. They can select the items and pay for it using Amazon Pay. Amazon Pay in India supports a range of payments services, including the popular UPI, and debit and credit cards.

The world’s largest e-commerce giant also maintains partnerships that allow it to turn tens of thousands of neighborhood stores as its delivery point for customers — and sometimes even rely on them for inventory.

Amazon partners with thousands of kirana stores all over India as delivery points. It’s good for customers, and it helps the shop owners earn additional income. Got to visit one in Mumbai. Thank you, Amol, for letting me deliver a package. #MSME pic.twitter.com/VpoHUoJOIH

— Jeff Bezos (@JeffBezos) January 18, 2020

India has over 60 million small businesses that dot the thousands of cities, towns and villages across the country. These mom and pop stores offer all kinds of items, are family run, and pay low wages and little to no rent.

This has enabled them to operate at an economics that is better than most — if not all — of their digital counterparts, and their scale allows them to offer unmatched fast delivery.

Krishna Shah, a New Delhi-based doctor, on paper is one of the perfect customers of e-commerce services. She lives in an urban city, uses digital payments apps and her earnings put her in the top 5% income level in the country. Yet, when she needed to buy food for her cats and needed it as soon as possible, she realized the major giants would take hours, if not longer. She ended up placing a call to a neighborhood store, which delivered the item within 10 minutes.

That neighborhood store, which employs fewer than half a dozen people, was competing with over a dozen giants and heavily funded startups including Grofers and BigBasket — and it won.

At stake is India’s retail market, which is estimated to be worth $1.3 trillion by 2025, from about $700 billion last year, according to Boston Consulting Group and the Retailers’ Association India. E-commerce, by several estimates, accounts for just 3% of the retail market in the country.

If that figure wasn’t small enough already, consider this: Some of the biggest customers of Flipkart and Amazon are these small retail stores. An executive with direct knowledge of the matter told TechCrunch that during some sales, as high as 40% of all smartphone units are bought by physical stores. The idea is, the executive said, to buy the devices at a discounted price, sit on them for a few days and when Amazon and Flipkart are done with their sales, sell the same phones at their standard prices.

Sujeet Kumar, co-founder of Udaan, a Bangalore-based startup that works with merchants, said that even as smartphones and the internet have reached all corners of India, e-commerce hasn’t been able to disrupt the retail market.

“The problem is that it is very difficult for e-commerce companies to build a supply chain and distribution network that is more efficient than those established by neighborhood stores. These mom and pop stores operate on an insanely different kind of cost economics. E-commerce companies are not able to match it,” he said.

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