Tag Archives: Blog

News: ZenGo raises $20 million for its secure crypto wallet app

ZenGo, a mobile app to manage your cryptocurrencies, has raised a $20 million Series A funding round led by Insight Partners. ZenGo is a non-custodial wallet, which means that the company doesn’t manage your crypto assets for you — you remain in control. Other investors include Distributed Global and Austin Rief Ventures. Existing investors Benson Oak,

ZenGo, a mobile app to manage your cryptocurrencies, has raised a $20 million Series A funding round led by Insight Partners. ZenGo is a non-custodial wallet, which means that the company doesn’t manage your crypto assets for you — you remain in control.

Other investors include Distributed Global and Austin Rief Ventures. Existing investors Benson Oak, Samsung Next, Elron, Collider Ventures, FJ Labs and others also participated in today’s funding round.

What makes ZenGo different from other wallet apps is that the company is trying to build something that is more secure than your average crypto wallet while remaining simple to use and understand. It competes with other non-custodial wallets, such as Coinbase Wallet (not Coinbase.com), Argent, etc.

In particular, ZenGo is based on multiparty computation (MPC). When you first create your wallet, ZenGo generates multiple secrets that are stored and encrypted in different ways. It means that the company can’t access your tokens directly and you can recover your wallet if you lose your phone.

Other crypto companies focused on infrastructure and enterprise clients have also opted for MPC as their security model. Fireblocks, a company that has recently raised $133 million, is one example.

But ZenGo is building a consumer app. In 2020, the company has processed over $100 million in crypto transactions from 100,000 users. ZenGo has reached the same milestone in the first three months of 2021 and added another 100,000 users.

You can browse DeFi projects through ZenGo and access savings pools. The startup takes a cut on these investments.

With today’s funding round, ZenGo plans to expand with the same philosophy in mind. You can expect support for more chains and assets, more partnerships and options to buy cryptocurrencies and convert them to fiat money, etc.

The company recently announced plans to launch a debit card. This way, users will be able to convert their crypto assets and then spend them wherever Visa cards are accepted. In other words, ZenGo is building a crypto super app with a focus on security.

Image Credits: ZenGo

News: Wingcopter debuts a triple-drop drone to create “logistical highways in the sky”

German startup Wingcopter has launched a new autonomous delivery drone designed to remove a technical bottleneck hindering the growth of drone transport services. The Wingcopter 198, which was revealed Tuesday, is capable of making three separate deliveries per flight, the company said. Wingcopter has couched this multi-stop capability as a critical feature that will allow

German startup Wingcopter has launched a new autonomous delivery drone designed to remove a technical bottleneck hindering the growth of drone transport services.

The Wingcopter 198, which was revealed Tuesday, is capable of making three separate deliveries per flight, the company said. Wingcopter has couched this multi-stop capability as a critical feature that will allow it to grow a cost-efficient — and hopefully profitable — drone delivery as a service business.

The company, which was founded in 2017, got its start manufacturing drones. It used the revenue to scale and now expand its business model to include drone-delivery-as-a-service. “That’s actually our next mission, to not just build drones, but to build networks,” CEO Tom Plümmer told TechCrunch. The company’s website is now promoting the delivery business, which aims to provide healthcare, e-commerce and grocery delivery among other services. It’s ultimate aim is to create “logistical highways in the sky,” according to a statement by Plümmer.

The key to this delivery nirvana, the company claims, is its patented tilt-rotor propellant mechanism that combines the advantages of two drone types — the multicopter, which gives drones their smooth vertical take-off and landing capabilities and the ability to hover precisely in the air, with the fixed wing, which provides fast flight times over long distances.

The new model Wingcopter 198 has a top speed of 93 miles an hour and can carry payloads up to 13 pounds for a distance of about 47 miles from a single battery charge. It can travel up to 68 miles when carrying lighter cargo, the company said.

Plümmer explained that the tilt-rotors can also automatically respond to gusts of wind and other inclement weather conditions. Its architecture includes eight motors for redundancy and safety reasons.

Image Credits: Wingcopter

 

The drones, which are equipped with sensors and software to avoid obstacles and drop parcels at designated sites, are all automated. This level of automation allows one human operator to monitor and control up to 10 of these new drones from a computer equipped with Wingcopter’s control station software anywhere in the world. Plümmer explained that running the drones is a simple as the operator pressing ‘start’ on the software program from anywhere in the world.

Plümmer also touted the scalability of the tilt-rotor system, noting that it could be applied (theoretically) to a larger aircraft to carry cargo, or even human passengers.

“It’s just a cost factor,” Plümmer said, noting that the company already employs people who have the experience in aviation and aerial engineering required to one day take the tilt-rotor aircraft to scale. “However, we thought, let’s start with the smaller version … get these 1000s of [flight] hours, 1000s of kilometers, and take these learnings into every next generation of Wingcopter so they will constantly get bigger, first for cargo, later for mobility.”

Plümmer said they’ve drawn a hard line at working with any company or government institution that would use their drones for military or surveillance purposes.

“It’s mainly moral,” he said of the objection. “We believe it would be really not fitting to our vision. Our vision is to save lives and improve life by using drone technology and drone solutions.”

Looking to the future, the company is currently pursuing a type certification from the Federal Aviation Administration, which would allow it to operate commercial flights in the United States. If they receive this certification, they will be one of only a handful of competitors operating in the space. They’ve also set their sights on another funding round, fresh of the heels of a $22 million Series A round in January. The company has around 120 employees but with an additional injection of capital in a Series B, it could hire people with expertise in AI, piloting and production.

News: Mobile bank Current raises $220 million Series D, triples valuation to $2.2B

U.S.-based challenger bank Current, which has now grown to nearly 3 million users, announced this morning it has raised a $220 million round of Series D funding, led by new investor Andreessen Horowitz (a16z). The funding swiftly follows Current’s $131 million Series C at the end of last year, at which point the company had

U.S.-based challenger bank Current, which has now grown to nearly 3 million users, announced this morning it has raised a $220 million round of Series D funding, led by new investor Andreessen Horowitz (a16z). The funding swiftly follows Current’s $131 million Series C at the end of last year, at which point the company had doubled its user base over just six months to over 2 million users.

As a result of the new roud, the fintech company has roughly tripled its valuation in five months’ time to $2.2 billion.

Other participants in the round include returning investors Tiger Global Management, TQ Ventures (the fund managed by media executive Scooter Braun), Avenir, Sapphire Ventures, Foundation Capital, Wellington Management and EXPA. David George, who led the round with a16z, will become a Current board member.

Current began its life as a teen debit card controlled by parents, but later expanded to offer personal checking accounts powered by the same underlying banking technology. Like a range of modern-day “neobanks,” or digital banks, the Current app offers a baseline of standard features like free overdrafts, no minimum balance requirements, faster direct deposits, instant spending notifications, banking insights, free ATMs, check deposits using your phone’s camera and more. It also last year launched a points rewards program in an effort to better differentiate its service from the growing number of competitors and became one of the first banks to transfer the early round of stimulus payments during the pandemic.

These days, Current is partnering with creators, like the recently announced MrBeast (aka Jimmy Donaldson), who said last week on his YouTube channel that he will personally send $1 to every 100,000 people who sign up using his Creator code. MrBeast is also an investor.

Like other fintechs in its same space, Current has benefitted from the younger generation’s adoption of mobile banking apps instead of larger, traditional banks, who they feel don’t serve their interests. Its average customer age is 27, for example. Digital banks can keep costs down by not having to pay for the overhead of brick-and-mortar locations, allowing them to roll out benefits like reduced or zero account fees and other consumer-friendly protections.

Current today continues to offer teen banking, in a challenger to mobile banking app Step, which has also leveraged social media influencers to get the word out with a younger demographic. But Step today is appealing to the 13 to 18-year old crowd directly, offering banking services and a secured card. Current, meanwhile, targets its service to the parents.

Its teen account costs $36 per year, while personal checking is available both as a free and premium ($4.99/mo) service. The company in the past has said its primary focus is the over 130 million Americans who live paycheck to paycheck.

Current says the new funds will be used to grow the company and its member base as it expands it range of banking products. One key area of new investment will be cryptocurrency, it says.

“This new generation of customers doesn’t want to bank in physical branches,” said a16z’s David George, in a statement. “We believe there will be a shift in the next 10 years to mobile and consumer-focused banking services powered by innovation in technology, and with Current’s exceptional growth over the past year, they’ve clearly demonstrated they’re at the forefront of this trend. Their product is among the best in the market, and they have proven an ability to reach customers who previously were unserved or underserved by traditional banks,” he said.

News: Location data analytics startup Placer.ai raises $50M Series B

It’s been a very tough year for Placer.ai’s core customer segments of retail and commercial real estate, to put it mildly. But the foot traffic and location analytics startup saw growth in new categories, including consumer packaged goods (CPG) and hedge funds that use its tech to perform due diligence. The Los Altos, California-based company

It’s been a very tough year for Placer.ai’s core customer segments of retail and commercial real estate, to put it mildly. But the foot traffic and location analytics startup saw growth in new categories, including consumer packaged goods (CPG) and hedge funds that use its tech to perform due diligence. The Los Altos, California-based company announced today that has raised a $50 million Series B led by Josh Buckley, the chief executive officer of Product Hunt. Participants included Fifth Wall, Rahul Vohra and returning investors JBV Capital and Aleph VC.

The new capital will be used on research and development and expanding Placer.ai’s sales and marketing teams. Its last funding announcement was in January 2020 for a $12 million Series A.

Placer.ai collects geolocation and proximity data from devices that are enabled to share that information by their users, and creates anonymized and aggregated consumer profiles. Since its launch, the company’s key customers have been offline retail businesses, shopping centers, hotels and other brick-and-mortar businesses that use it to analyze foot traffic, the success of marketing campaigns and location performance. Placer.ai’s co-founder and chief executive officer Noam Ben-Zvi said he expected the COVID-19 pandemic to be challenging as people stayed away from stores and purchased online instead.

But adoption of Placer.ai’s tech increased among several new segments, including CPG and hedge funds, and it is continuing to expand in retail and commercial real estate as companies plan ahead.

The company’s CPG clients use its tools for market analysis, refining category management or promotion strategies and tracking product performance. Ben-Zvi expects its CPG customer base to continue growing as more brands, like direct-to-consumer labels, open their own stores.

Placer.ai’s hedge fund clients use it to research potential investments. “Because data is in near real-time, reliable and very granular, it allows investors to quickly identify signals that speak to the true offline health of any brand. But there is also a qualitative data element that allows strategic initiatives to be thoroughly analyzed,” Ben-Zvi said in an email.

“For example, we looked at CVS Health Hubs when they were in their pilot stage in a handful of locations. When the company announced that they would be rolling this out to over a thousand branches, investors had a strong sense of the potential,” he added. “The ability of the data to fuel both quantitative and qualitative analysis at a very high level is a powerful combination.”

For retail and commercial real estate users, “the situation ahead is going to be turbulent, and data is going to play a fundamental role in confidently navigating the changing environment and driving effective decision making,” said Ben-Zvi. Commercial real estate owners need to make sure the mix of tenants in their properties are compelling enough to draw in shoppers, and understand how they are faring against competitors. Some retailers are focused on expansion, while others are testing new concepts and formats.

In a press statement about his investment, Buckley said, “Placer allows businesses that operate offline to make data-driven decisions, fundamentally improving the way they operate. This is the same type of tooling that online businesses have used to grow, moving from hunches to definitive answers. I’m excited to be partnering with the company’s next phase of growth and product development.”

 

News: Tellius announces $8M Series A to build ML-fueled business data query tool

Getting actionable business information into the hands of users who need it has always been a challenge. If you have to wait for experts to help you find the answers, chances are you’re going to be too late. Enter Tellius, an early stage startup building a solution to help business users find the information they

Getting actionable business information into the hands of users who need it has always been a challenge. If you have to wait for experts to help you find the answers, chances are you’re going to be too late. Enter Tellius, an early stage startup building a solution to help business users find the information they need when they need it.

Today the company announced an $8 million Series A led by Sands Capital Ventures with participation from Grotech. Today’s investment brings the total raised to $17 million, according to the company.

CEO and founder Ajay Khanna says the company is attempting to marry two technologies that have traditionally lived in silos: business intelligence and artificial intelligence. He believes that bringing them together can lead to greater wisdom and help close the insight gap.

“Tellius is an AI-driven decision intelligence platform, and what we do is we combine machine learning — AI-driven automation — with a Google-like natural language interface, so combining the left brain and the right brain to enable business teams to get insights on the data,” Khanna told me.

The idea is to let the machine learning teams and the business analysts continue to do their thing, but provide an application where business users can put all of that to work. “We believe that to go from data to decisions, you need to know not only what happened, but why things change and how you can improve your company,” he said.

The product takes aim at three employee groups. The first is the business user, who can simply query the data with a natural language question to get results. The second is a data analyst, who can get more granular by choosing a specific model to base the query on, and finally a data scientist who can enhance the query with Python or Spark code.

It connects to various data sources including Salesforce and Google Analytics, data lakes like Snowflake, csv files to take advantage of Excel data or cloud storage tools like Amazon S3. It comes in two versions: one that the customer can connect to the cloud infrastructure provider of choice, and one which they run as a service and manage for the customers.

Khanna says that as companies struggled to change the way they do business in during the pandemic, they needed the kind of insights his company provides and business grew 300% last year as a result.

The startup launched in 2016 after Khanna sold a previous company, which allowed him to bootstrap while in stealth. They spent a couple of years building the product and brought the first version of Tellius to market in Q3 2018. That’s when they took a $7.5 million seed round.

News: Spotify launches paid podcasts through new Anchor feature

Spotify today is officially rolling out paid podcast subscriptions, after first unveiling its new subscription platform at the company’s “Stream On” event in February. Through Spotify’s podcast creation tool Anchor, podcasters will be able to mark select episodes as subscriber-only content, then publish them to Spotify and other platforms. The service was initially tested with

Spotify today is officially rolling out paid podcast subscriptions, after first unveiling its new subscription platform at the company’s “Stream On” event in February. Through Spotify’s podcast creation tool Anchor, podcasters will be able to mark select episodes as subscriber-only content, then publish them to Spotify and other platforms. The service was initially tested with a dozen independent creators, and is now expanding to creators who had previously registered for the waitlist.

For the time being, Spotify is only opening up paid subscriptions to creators in the U.S., but it aims to expand internationally in the months ahead, it says.

The launch comes at time when the market for podcasts, and paid podcasts in particular, is heating up. Last week, Apple announced its own plan for paid podcast subscriptions through its Apple Podcasts platform, still a top destination for podcasts today.

But one key difference between Spotify’s efforts and Apple’s plan is how subscription revenue is shared.

Apple said it’s taking a 30% cut of the podcast revenue in year one, dropping to 15% in year two — the same as its cut for streaming services on its App Store. Spotify, meanwhile, says its program will come at no cost to creators for the next two years, which means creators will keep 100% of revenues. Then, in Spring 2023, Spotify plans to introduce only a 5% fee for access to the tool.

Image Credits: Spotify

The first group of 12 creators will now begin publishing the paid, subscriber-only bonus episodes to their feeds, which will be discoverable and searchable just like any other podcast episode on the platform. These paid episodes will appear in the podcast’s main feed, where they’re marked with a lock icon on the Play button. Early adopters include Wild Thing; Tiny Leap, Big Changes; and The Mindful Minute.

The cost to subscribe is determined by the creator, but will be one of thee tiers: $2.99, $4.99, or $7.99 per month.

While Spotify will allow Anchor creators to mark entire feeds as paid, if they choose, it believes the lure of the free episodes to first attract listeners is a smarter idea. Then you can upsell them bonus content. However, larger podcasts may take a different approach.

For example, Spotify has inked a deal with NPR for paid subscriptions which involves entire paid feeds. NPR will publish five shows  — How I Built This with Guy Raz, Short Wave, It’s Been a Minute with Sam Sanders, Code Switch and Planet Money — that will be sponsor-free for paid subscribers starting on May 4. These shows will be branded as “Plus” (e.g. Planet Money Plus) and will live alongside the free feeds. In this case, listeners aren’t getting bonus material, but they’re supporting NPR. More NPR shows will roll out their own Plus versions the weeks ahead.

A Wall St. Journal article on Friday broke the news that Spotify’s paid subscriptions would arrive this week. And it noted that iOS users who wanted to subscribe would be routed to a website to process the transaction, avoiding Apple’s in-app purchase requirements. This could potentially be a tricky line for Spotify to toe. The company has been a chief Apple critic, testifying just last week before Congress about Apple’s anticompetitive behavior when it comes to the App Store.

Now it’s bypassing in-app purchases by directing users to go to a website and buy a subscription. The company, however, says it’s leaving the explanation up to the podcast creators.

“It’s basically up to every creator to educate their their listeners about how and where to subscribe to the podcast, and the actual subscription happens on an Anchor webpage — on the creator’s profile page on Anchor. But once you do that and you authenticate it and you come back to Spotify, it’ll be unlocked,” says Anchor co-founder Michael Mignano. He notes that the Spotify app will not actually open this webpage due to App Store rules. (Also, because Spotify isn’t take a cut of the subscription revenue for the time being, it would be protected via the carve-out for creator donations that Apple established a few years ago even if it had adopted in-app purchases.)

To use the paid podcasts feature, creators will mark their episodes within Anchor after first recording or uploading their episodes. For listeners who want to access the content on a different podcasting app, a private RSS feed will be provided after they subscribe.

Spotify is also announcing, for the first time, the Spotify Open Access Platform (OAP). This will allow creators who already have paid subscribers on other platforms — including competing services or private RSS feeds — to provide that content to current subscribers using their existing logins and billing solutions. Spotify says would help creators retain direct control over the relationship However, Spotify will re-host the content on its servers, which would give it insights into the broader paid podcasts market as a result.

The company isn’t yet ready to announce the complete details on this solution, but says it will have some news in the week ahead.

In addition to the roll out of paid podcasts, Spotify says it’s opening up its audio ads marketplace, the Spotify Audience Network (SPAN), to independent podcasters using Anchor. This is another area where Spotify is differentiated from Apple. On Apple Podcasts, creators are responsible for selling their own ads, so they keep 100% of the revenue.

Spotify, by comparison, has invested in ad technologies with the goal of serving the podcast audience. The company had previously unlocked Megaphone’s inventory (a 2020 acquisition) via the network, but is now making SPAN available to select Anchor creators, as well. The company says it will begin with a group of 50 creators on May 1, then expand over time.

 

 

News: Canada’s newest unicorn: Clio raises $110M at a $1.6B valuation for legal tech

Clio, a software company that helps law practices run more efficiently with its cloud-based technology, announced Tuesday it has raised a $110 million Series E round co-led by T. Rowe Price Associates Inc. and OMERS Growth Equity. The round propels the Vancouver, British Columbia-based company to unicorn status, valuing it at $1.6 billion. Clio last

Clio, a software company that helps law practices run more efficiently with its cloud-based technology, announced Tuesday it has raised a $110 million Series E round co-led by T. Rowe Price Associates Inc. and OMERS Growth Equity.

The round propels the Vancouver, British Columbia-based company to unicorn status, valuing it at $1.6 billion. Clio last raised in September of 2019 when it brought in $250 million in a Series D financing. With the latest funding, Clio claims that it’s the “first legal practice management unicorn” globally. The investment also brings its total capital raised since its 2008 inception to $386 million.

Founder and CEO Jack Newton says he and Rian Gauvreau launched Clio during the 2008 recession after seeing the struggles solo lawyers and small firms faced when running a business. Historically, legal practice management software was limited to server-based solutions designed for enterprise businesses — not small law firms, Newton said. Clio was formed to change that.

Clio co-founders Jack Newton and Rian Gauvreau; Image courtesy of Clio

“Much like how Microsoft Windows defined the operating system for personal computers decades ago, Clio has developed a software platform for law firms and their clients that is cloud-based and client-centric by design,” Newton said.

The company’s platform aims to serve as “an operating system” for lawyers, offering cloud-based legal practice management, client intake and legal CRM software. Clio has more than 150,000 customers across 100 countries. Many of the lawyers using Clio are smaller and solo practitioners, but the company also serves larger firms such as Locks Law and King Law.

Newton said his vertical SaaS company helps legal professionals be more productive, grow their firms and “make legal services more accessible.” It also aims to help clients find lawyers more easily and vice versa.

Image Credits: Clio

Newton was tight-lipped about the company’s financials, saying only that since its 2019 raise, the company has seen “explosive” growth. That growth was only fueled by the COVID-19 pandemic and its push toward all things digital. He added that its current valuation was “fair,” and achieved through a “thorough” vetting process.

Clio has focused on building out its core technology to an industry that has historically relied on pen and paper in many cases. It has also aimed to make legal technology more affordable for lawyers to use.

While change has been gradual, COVID-19 forced lawyers to fundamentally reevaluate how they run their law firms and how they deliver legal services to their clients, Newton said.

“Many firms realized that storing client data at the office was no longer an option as teams became distributed during COVID-19,” he added. “Lawyers and legal professionals who had hesitated to adopt technology in the past were suddenly forced to rapidly adapt to this new reality. While this technological change is in response to the crisis, it’s an enduring change.”

In 2018, Clio made its first acquisition with its buy of Lexicata, a Los Angeles-based legal tech startup. The company plans to do more acquisitions with the capital, according to Newton. The company plans to use its new capital to continue investing in its platform as well as toward strategic partnerships. (Clio currently has partnered with over 150 apps.)

Clio also plans to, naturally, do some hiring. Specifically, it plans to boost its headcount by 40%, or 250 employees, with a focus on bolstering its product and engineering teams. (Clio currently has 600 employees.)

“Over the next few years we intend to completely redefine the way legal services are delivered and democratize access to legal aid by way of the cloud,” Newton told TechCrunch. “This investment allows us to expedite our plans and offer even more to our existing customers.”

Clio in particular is growing in the EMEA markets with a current focus on the United Kingdom and Ireland.

In a written statement, OMERS Growth Equity managing director Mark Shulgan said his firm has been following Clio for a number of years.

“We believe Clio has clearly established itself as a market-leading legal tech firm, and will deliver growth for decades to come,” he said.

News: Property management startup Guesty raises $50M and acquires competitor Your Porter

Guesty, which has created property management software for hosts on short-term rental platforms like Airbnb and Vrbo, is announcing that it has raised $50 million in Series D funding. “In the public markets, there are many players in hospitality property management,” said co-founder and CEO Amiad Soto. “The same thing goes with residential property management.

Guesty, which has created property management software for hosts on short-term rental platforms like Airbnb and Vrbo, is announcing that it has raised $50 million in Series D funding.

“In the public markets, there are many players in hospitality property management,” said co-founder and CEO Amiad Soto. “The same thing goes with residential property management. In short-term rentals, there’s no public player — you can bet your money that we are eyeing that target.”

In the past year, Guesty expanded to support other types of property, including multi-unit listings and “aparthotels.”

And just as Airbnb executives are predicting a travel rebound this year, co-founder and Soto said things are looking pretty good for Guesty’s business; in fact, he predicted that this is going to be “a hell of a year.” For example, summer reservation volume in the United States is 282% higher than in summer 2020, and even 32% higher than summer 2019. In the U.K., summer reservations are up 180% from last year (though down 19% from 2019).

“Yes, the pandemic changed travel, but not necessarily in bad ways across the board,” Soto said. “Definitely for major hotels, there are going to be big changes, but for vacation rentals and boutique-style hotels that offer different experience, this a lot more accessible and a lot more appealing. This is what our investors believe in.”

Guesty has now raised a total of $110 million. The new round was led by Apax Digital Fund with participation from the AMI Opportunities Fund, as well as existing investors Viola Growth, Flashpoint, Vertex Ventures, Kingfisher Investment Advisors and La Maison Partners. Apax Digital Managing Director Daniel O’Keefe is joining Guesty’s board of directors.

“We are incredibly excited to partner with the team at Guesty to help accelerate their mission to bring sophisticated property management solutions to a rapidly shifting global ecosystem,” O’Keefe said in a statement.

Soto added that the money will allow Guesty to continue investing in both growth and technology. For one thing, he said the company already uses machine learning to classify and route 80% of guest messages, and he sees opportunities to expand the use of artificial intelligence in the platform. The startup also plans to continue building out its marketplace of third-party integrations.

And Guesty has been busy on the acquisition front. Earlier this month, it announced acquiring fellow Y Combinator-backed property management platform MyVR, and today it’s revealing that it has also bought another property management company, Your Porter. Soto said that with Your Porter’s technology, Guesty will be able to serve hosts from family-run businesses with a few units to enterprise-scale property management companies.

He added that there will likely be more acquisitions in Guesty’s future: “Instead of all of us duplicating resources, why won’t we share resources […] and create a much broader product?”

News: DoorDash announces new pricing for restaurants, with commissions as low as 15%

DoorDash is announcing new pricing plans for the restaurants who use the platform for pickups and deliveries. Before this, the company did not offer standardized pricing across restaurants. However, the question of how high delivery app fees might go (and how parsimonious the payments might be for restaurants as a result) prompted DoorDash to publish

DoorDash is announcing new pricing plans for the restaurants who use the platform for pickups and deliveries.

Before this, the company did not offer standardized pricing across restaurants. However, the question of how high delivery app fees might go (and how parsimonious the payments might be for restaurants as a result) prompted DoorDash to publish a long blog post about its fee structure last fall.

In fact, Oregon and Washington have passed caps on delivery fees, while lawmakers in California, New York and Texas have proposed similar caps. On a call with reporters to discuss the new pricing, DoorDash COO Christopher Payne denied that the company changed its pricing to appease lawmakers.

“This is not designed in response to legislation,” Payne said. “It’s designed in response to listening to restauranteurs and learning what they need.”

DoorDash now offers three plans to restaurants: DoorDash Basic, where restaurants only pay a 15% commission on deliveries, which shifts “a higher portion of the delivery cost to the customer” and supports a smaller delivery area; DoorDash Plus, where restaurants pay 25% to be part of DoorDash’s DashPass subscription program and get increased visibility in the DoorDash app; and DoorDash Premier, where restaurants pay 30% in exchange for the lowest customers fees, the largest delivery area and a growth guarantee of at least 20 orders per month across pickup, delivery and DoorDash-owned Caviar.

Across all plans, DoorDash says it will now charge only a 6% commission on pickup orders.

The company’s announcement includes statements from restaurant owners who are adopting the new plans. For example, here’s Sherry Copeland, owner of Jai Meals in Plano, Texas:

Jai Meals operates out of a local mall, so delivery has been an important part of how I have made up for lost income over the past year of dine-in closures. Despite this, my previous commission didn’t work for my business; it was hard to absorb that high of a cost, especially when delivery became a large percentage of my orders. With the Basic plan, I can offer delivery to customers, who increasingly enjoy the convenience delivery provides, but at a cost that is more aligned with my products, my goals and my customers’ needs.

Payne said these plans will become available to all restaurants on DoorDash today, although it may take up to five days for the new pricing to fully take effect.  He added that DoorDash has been testing these plans over the past few months and that “we believe this will have negligible impact — no impact, really — on our economics, nor on Dasher earnings.”

News: TikTok to open a ‘Transparency’ Center in Europe to take content and security questions

TikTok will open a center in Europe where outside experts will be shown information on how it approaches content moderation and recommendation, as well as platform security and user privacy, it announced today. The European Transparency and Accountability Centre (TAC) follows the opening of a U.S. center last year — and is similarly being billed

TikTok will open a center in Europe where outside experts will be shown information on how it approaches content moderation and recommendation, as well as platform security and user privacy, it announced today.

The European Transparency and Accountability Centre (TAC) follows the opening of a U.S. center last year — and is similarly being billed as part of its “commitment to transparency”.

Soon after announcing its U.S. TAC, TikTok also created a content advisory council in the market — and went on to replicate the advisory body structure in Europe this March, with a different mix of experts.

It’s now fully replicating the U.S. approach with a dedicated European TAC.

To-date, TikTok said more than 70 experts and policymakers have taken part in a virtual U.S. tour, where they’ve been able to learn operational details and pose questions about its safety and security practices.

The short-form video social media site has faced growing scrutiny over its content policies and ownership structure in recent years, as its popularity has surged.

Concerns in the U.S. have largely centered on the risk of censorship and the security of user data, given the platform is owned by a Chinese tech giant and subject to Internet data laws defined by the Chinese Communist Party.

While, in Europe, lawmakers, regulators and civil society have been raising a broader mix of concerns — including around issues of child safety and data privacy.

In one notable development earlier this year, the Italian data protection regulator made an emergency intervention after the death of a local girl who had reportedly been taking part in a content challenge on the platform. TikTok agreed to recheck the age of all users on its platform in Italy as a result.

TikTok said the European TAC will start operating virtually, owing to the ongoing COVID-19 pandemic. But the plan is to open a physical center in Ireland — where it bases its regional HQ — in 2022.

EU lawmakers have recently proposed a swathe of updates to digital legislation that look set to dial up emphasis on the accountability of AI systems — including content recommendation engines.

A draft AI regulation presented by the Commission last week also proposes an outright ban on subliminal uses of AI technology to manipulate people’s behavior in a way that could be harmful to them or others. So content recommender engines that, for example, nudge users into harming themselves by suggestively promoting pro-suicide content or risky challenges may fall under the prohibition. (The draft law suggests fines of up to 6% of global annual turnover for breaching prohibitions.)

It’s certainly interesting to note TikTok also specifies that its European TAC will offer detailed insight into its recommendation technology.

“The Centre will provide an opportunity for experts, academics and policymakers to see first-hand the work TikTok teams put into making the platform a positive and secure experience for the TikTok community,” the company writes in a press release, adding that visiting experts will also get insights into how it uses technology “to keep TikTok’s community safe”; how trained content review teams make decisions about content based on its Community Guidelines; and “the way human reviewers supplement moderation efforts using technology to help catch potential violations of our policies”.

Another component of the EU’s draft AI regulation sets a requirement for human oversight of high risk applications of artificial intelligence. Although it’s not clear whether a social media platform would fall under that specific obligation, given the current set of categories in the draft regulation.

However the AI regulation is just one piece of the Commission’s platform-focused rule-making.

Late last year it also proposed broader updates to rules for digital services, under the DSA and DMA, which will place due diligence obligations on platforms — and also require larger platforms to explain any algorithmic rankings and hierarchies they generate. And TikTok is very likely to fall under that requirement.

The UK — which is now outside the bloc, post-Brexit — is also working on its own Online Safety regulation, due to present this year. So, in the coming years, there will be multiple content-focused regulatory regimes for platforms like TikTok to comply with in Europe. And opening algorithms to outside experts may be hard legal requirement, not soft PR.

Commenting on the launch of its European TAC in a statement, Cormac Keenan, TikTok’s head of trust and safety, said: With more than 100 million users across Europe, we recognise our responsibility to gain the trust of our community and the broader public. Our Transparency and Accountability Centre is the next step in our journey to help people better understand the teams, processes, and technology we have to help keep TikTok a place for joy, creativity, and fun. We know there’s lots more to do and we’re excited about proactively addressing the challenges that lie ahead. I’m looking forward to welcoming experts from around Europe and hearing their candid feedback on ways we can further improve our systems.”

 

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