Yearly Archives: 2021

News: GSK and R/GA Ventures are launching a health studio for startups

GSK Next, the innovation arm of GlaxoSmithKlein, is launching a new mentorship and business development program. Called the Re/Wire Health Studio, the program will eventually select six startups who will win access to nine weeks of mentoring, business development expertise, and cash grants.  The Re/Wire Health Studio is designed for growth and early-stage startups focused

GSK Next, the innovation arm of GlaxoSmithKlein, is launching a new mentorship and business development program. Called the Re/Wire Health Studio, the program will eventually select six startups who will win access to nine weeks of mentoring, business development expertise, and cash grants. 

The Re/Wire Health Studio is designed for growth and early-stage startups focused on “everyday health.” That means products that aid in detecting long-term health problems, incentivize proactive care, or help someone manage a condition, for example. Under the umbrella of “everyday health” the studio will work with startups applying everyday health principals to three areas of focus: oral health, mental resilience, or women’s health. 

Companies from all over the world can apply, but they must be prepared to launch in the U.S. with a minimum viable product, or be ready to perform in-market development. Applications close September 20, 2021, and the full cohort will be announced in October. 

The Re/Wire Health studio is a joint project between the GSK and R/GA Ventures – which will act as the Studio’s operational partner and help select the cohort.

TechCrunch spoke with Nick Tate, the Vice President of Global Digital Innovation at GSK Consumer Healthcare and head of GSK Next, to talk about what he looks for in a startup, what selected companies will gain from participation, and the types of projects he’s excited to hear more about. 

This interview has been condensed and lightly edited for clarity. 

TechCrunch: Just to start off, I’d love to have you expand on what you’re looking for in applicants to the GSK Re/Wire Health Studio. What are two or three things are you looking for?

Tate: GSK consumer healthcare is extremely ambitious when it comes to our consumers, the science we are trying to drive and the solutions we are trying to create. One of the big things we look out for is people who really have got an ambition to make a significant positive dent on the world, and have surrounded themselves with people to create that energy. 

Drive and excitement is one aspect of it. Then there’s technical capability. We’re looking for companies that are prepared to launch in the US with at least a minimum viable product in service or in-market. 

The reason for that is [Re/Wire Health Studio] is about taking a service or a platform and saying:  How can we genuinely help? How can we deliver value so these propositions can really live in the world and make an impact on everyday health?  

TechCrunch: What are the hard and soft skills you want to see in a leadership team?

Tate: I think we’re looking for people who have that rare mix of ambition, and reality. You can look at their proposition and believe they’re excited about it – but as we all know [running a startup] is very hard stuff. The ability to be data driven in how they look at propositions is important. 

And it’s absolutely important that the consumer experience is at the heart of what they do. Putting ‘care’ into everyday healthcare is incredibly important to the sorts of propositions we think are going to make a tangible difference today and into the future. 

TechCrunch: What are two or three things that you hope companies will gain from participating? 

Tate: I’d want them to have a genuine understanding of route to scale and what that means. At GSK I think we’re in a really unique position to offer a real perspective on what it takes to have a proposition that can travel. 

I’d also want them to leave with a better understanding of themselves, their business, their business model, and what it takes to succeed in the market. 

The last 18 months have taught us amazing things do happen when partnerships really work. I’m excited about bringing this understanding of what it takes to really make something global through GSK. 

TechCrunch: What elements do GSK and R/GA Ventures each bring to the Re/Wire Health Studio? 

Tate: From a GSK perspective, we think about what it takes to get into the market in a very changing and dynamic environment of everyday health. We think about manufacturing, regulatory processes, designing for the right kind of outcomes, and of course the science – that’s what we’re known for. 

These are things a business needs to think about down the line, but they don’t have the bandwidth to consider right now. These are very specific skills that the GSK does day in and day out with our existing brands that we think are incredibly important for startups to consider. 

From an R/GA perspective, we talk about this notion of creative capital. They’re bringing this team of award winning strategists, technologists, designers, and consultants because we know that a business is just more than a brand, a product is just more than one interaction. 

TechCrunch: I like to hear you expand a bit on why Re/Wire Health Studio is interested in propositions related to oral care, mental resilience and women’s health. Why did you highlight those three focus areas? 

Tate: Beyond the expertise we believe we can bring to the table today, we see all of these areas as extremely exciting unmet needs with the ability to create a genuine impact on people’s everyday health. 

They address multiple issues for consumers across the world (both today and tomorrow) and will fundamentally be emboldened by better data, insights, and human-centric solutions.

TechCrunch: When was the last time you were really blown away by a pitch or proposition? What really made it stick in your head? 

I think, without naming and particular names, it’s when people have really taken a proposition and turned it on its head. Or, the nature of their endeavor is just so ambitious. 

We’ve all been in those meetings where you meet people and you’re like ‘my goodness, what you are trying to achieve is absolutely incredible.’ I take a lot away from people from purpose, ambition, drive and the audacity to try something. 

What I find so incredibly exciting about everyday health is that there’s nothing more important than it, and it’s one thing we tend to sleepwalk through. When it’s all said and done, you don’t sit on your deathbed wishing you had slightly different luggage or a nicer watch, you wish you had probably taken better care of your health. 

So when I meet startups who have an ambition to solve those sorts of problems for people all around the world, the hairs at the back of my neck go up. I get incredibly excited about working with those types of people. 

News: Picnic launches its first robotic pizza system

Robotic pizza has proven a surprisingly popular goal for startups. Over the past several years, some of those dreams have been more successful than others. Zume is probably the most notable story of a company that fell short, ultimately abandoning its robotic pizza trucks in early 2020 to pivot to sustainable packaging. Picnic has been

Robotic pizza has proven a surprisingly popular goal for startups. Over the past several years, some of those dreams have been more successful than others. Zume is probably the most notable story of a company that fell short, ultimately abandoning its robotic pizza trucks in early 2020 to pivot to sustainable packaging.

Picnic has been making itself known more recently, announcing a $16.3 million raise back in May. Another $4.2 million back in July helped push the company north of $38 million. Today, the startup announced that it’s finally ready to launch its first device, after various pilots across various industries, including restaurants, hospitality, entertainment and theme parks. The announcement was made at the International Pizza Expo and Conference, which apparently is happening in Las Vegas, as we speak.

Image Credits: Picnic

“The team has been working tirelessly with customers and strategic partners over the past year to fine tune the Picnic Pizza System,” CEO said Clayton Wood said in a release. “We’re very proud of the solution that we have created. The validation we’ve received from industry partners and customers reaffirms the need for kitchen automation solutions like ours, and we are looking forward to an excellent year ahead.”

Pizza is a clear early target for food robotics systems, because 1) it’s relatively straightforward and reasonably uniform in its construction and 2) people eat a lot of it. In 2015, Americans reportedly ate 100 acres of the stuff — daily.

The company will be fulfilling existing customer orders through the end of 2021 and will start shipping new orders to customers next year. Pricing will be available as a robotics-as-a-service (RaaS) model, charging customers between $3,500-$5,000 a month to effectively rent the system. The sliding scale is dependent on things like specific configurations of the modular system and output. Fees include maintenance checks and remote monitoring.

The system is up for preorder starting today.

News: Bird is the latest operator to integrate its e-scooters and e-bikes with Google Maps

Micromobility company Bird has officially joined the ranks of e-scooter and e-bike operators that are integrated with Google Maps, which now surfaces nearby vehicles for users in the U.S. Bird’s announcement comes just a day after Spin also announced its integration with Google Maps and just a few weeks after Lime, which has been integrated with

Micromobility company Bird has officially joined the ranks of e-scooter and e-bike operators that are integrated with Google Maps, which now surfaces nearby vehicles for users in the U.S.

Bird’s announcement comes just a day after Spin also announced its integration with Google Maps and just a few weeks after Lime, which has been integrated with Google Maps since 2019, announced an integration with transit planning app Moovit.

Bird already works with mobility-as-a-service platforms including Skipr, Tranzer and soon Whim in Antwerp and throughout Belgium. The company has also recently partnered with major national rail companies SNCF in France and Trenitalia in Italy. It plans to expand its Google Maps integration with Bird’s partner cities outside of the U.S. in the future, according to a spokesperson for the company. These sorts of integrations are par for the course as micromobility companies seek to become further entwined with the broader transportation ecosystem.

“As demand for sustainable transportation increases, Bird is committed to meeting this need while simultaneously reducing street traffic in already congested cities and towns,” said Bird CEO and founder Travis VanderZanden, in a statement. “Through our integration with Google Maps, we are making it easier for individuals to embrace new modes of eco-friendly travel and to ultimately eliminate our collective reliance on congestion inducing, gas-powered cars – especially in urban settings across the globe where a majority of trips are under five miles.”

As with Lime and Spin, Bird’s vehicles will show up as an option under the bike toggle of the Google Maps app. The app will show information such as estimated travel time, cost and environmental impact. Bird did not respond in time for publication to a request for information on whether estimated battery range would also be available, which is displayed with Lime and Spin’s vehicles on the app.

Users who choose to take a trip with Bird will have to click on the “unlock” button displayed on the bottom of the Google Maps screen, which will direct them to the Bird app, available on iOS and Android, to unlock and pay for a vehicle.

Bird’s news about its integration with Google Maps comes on the same day that the operator, along with Veo and Lime, launch New York City’s first e-scooter pilot in the Bronx. The timing of this launch alone would make this integration beneficial for Bird, but the scooter company potentially stands to gain even more in NYC. Last month, Google Maps began trialling a feature in the big apple to show users which train cars were the busiest in order to help riders social distance better. Now, those users can ostensibly choose to seek out a Bird or Lime vehicle via the app rather than cram into a packed subway car.

News: Split.io announces $50M Series D to continue growing feature flag platform

As developers build applications, they often want to test new functionality on a limited set of users to blunt any possible negative impact or to gauge user reaction to the change before rolling it out more broadly. They use a technique called a feature flag, and Split.io, a startup that has built a platform to

As developers build applications, they often want to test new functionality on a limited set of users to blunt any possible negative impact or to gauge user reaction to the change before rolling it out more broadly. They use a technique called a feature flag, and Split.io, a startup that has built a platform to help manage feature flags, announced a $50 million Series D today.

Owl Rock was lead investor with participation from Northgate Capital and existing investors Accel, Lightspeed Venture Partners, Harmony Partners, Microsoft’s venture capital fund M12, Atlassian Ventures, and ServiceNow. The company raised $110 million in total including its $33 million Series C last summer.

CEO Brian Bell, who came on board at the end of 2019, says the company helps development teams deliver controlled rollouts of new features. “What we provide is essentially a platform that allows development teams to separate the deployment of code from the release of the feature, so that you can turn the feature on and off as needed, essentially toggle the feature and that’s what’s called the feature flag,” he said.

Bell says that when you can control the release of new features in this way, it can free up development teams to be more experimental. “The feature flag in many ways sounds so basic, but it’s an incredibly powerful concept and it allows development teams to turn features on for different users, and to control the rollout. And that fundamentally changes the way you build and release products,” Bell explained.

He says the real power of this approach comes into play when you combine this ability with data like performance data, user behavior data and business analytics to see the impact of a change on the application and users. What’s more, the platform helps manage flag bloat by alerting you to turn them off once a feature is rolled out to 100% of users and is no longer needed.

The company is growing fast and expects to be between 200 and 250 employees in the next 12 months. He says that it’s a tough hiring environment, but that he is cognizant of building a diverse and inclusive company in spite of the challenges. He says that when he came on board, he formed a DEI task force shortly after taking over, and brought in an outside consultant to help guide the conversation.

He believes that creating an inclusive environment will help drive diversity. “One of the things I believe in that I’ve learned is that if you focus on inclusion, you will create diversity because an inclusive culture will attract a diverse applicant pool because people will recognize that they can be successful in this company,” he said.

Bell says that with strategic investors on board like Microsoft, Atlassian and ServiceNow, all solid public companies, it gives him more credibility in the marketplace and should help him continue to grow the platform. And that doesn’t just involve money. These companies are also partners.

“A lot of the developers that we serve want to make sure that we coexist within the workflow of those application development platforms. So for example, with JIRA which is part of Atlassian, we have a bi-directional integration that allows a ticket within JIRA to show a feature flag content right on the ticket.” he says.

While the company is a Series D, Bell isn’t thinking exit any time soon. He wants to continue to build the company. “If you think about markets, this is absolutely massive. So our focus right now is just on growth. My focus personally is on how do I scale the team, how do I hire the right people, and how do we deliver value to our customers and if we do that, there will be opportunities and strategic options moving forward, whether it takes the form of an IPO or being part of something larger.”

News: Monte Carlo closes $60M Series C on the back of rapid ARR growth

The company raised a Series B earlier this year, a $25 million round led by GGV and Redpoint. Both Series B lead investors participated in Monte Carlo’s Series C.

Monte Carlo has returned to the capital well for the second time this year, adding $60 million to its accounts thanks to a new, ICONIQ Growth-led Series C. The company helps customers monitor their data inflows, finding issues and errors that could foul downstream data analysis.

The company raised a Series B earlier this year, a $25 million round led by GGV and Redpoint. Both Series B lead investors participated in Monte Carlo’s Series C, joined by Salesforce Ventures, a new investor in the company.

The company declined to share what it is now worth, but did tell TechCrunch that it is now worth 4x its previous valuation. Given that the company’s Series B likely sold for between 15% and 25% of the company, valuing it somewhere around the $100 million to $175 million range, we can infer a new valuation range of around $400 million to $700 million from its new investment. That’s back-of-the-envelope math, but it’s the best we can do.

Image Credits: Monte Carlo. Shared as too often we cover enterprise software from a purely textual perspective. Here’s what it looks like!

In slightly more concrete terms, Monte Carlo told TechCrunch that it doubled its ARR in each of the last four quarters, or that it scaled its annual recurring revenue by around 8x from the one-year period between “summer 2020 [and] summer 2021.”

Given its growth rate, it’s not hard to see how the startup managed to put together another round of capital.

However, as is common with young tech companies raising rapid-fire rounds of capital these days, Monte Carlo did not need the money. According to Monte Carlo co-founder and CEO Barr Moses, she was on the receiving end of investor interest and still had the majority of her company’s Series B in the bank.

Monte Carlo has raised $101 million to date, and, given Moses’s comment, has north of $70 million in cash on hand.

Given the company’s dearth of impending cash-flow issues, we asked Moses why she raised more capital. She said that Monte Carlo is perceived as a market leader in its category and that she wants to build the biggest company that she can. Monte Carlo wants to pull on all available levers, she explained; with the new capital, it’s going to hire more folks, build more product, support more use cases and take on new markets.

The company’s market is growing in tandem with the larger world of big data and data-focused analysis. More simply, Monte Carlo sits upstream from data lakes and the analytical tools that data scientists use to extract insights from reams of information.

As TechCrunch noted at the time of the company’s Series B, by monitoring data ingestion for its customers, Monte Carlo can prevent crunched data from being skewed due to inbound issues. Its software can detect various divergences from historical patterns, for example, alerting customers to which of their inbound data sources could be providing faulty information.

If we think of data science as a steering wheel of sorts, data observability is the work of keeping the car’s windshield clear. That way when you steer, you aren’t accidentally driving in the wrong direction. Into a wall, for example. Sure, it’s not a perfect analogy, but it’s workable.

Widening our lens, Monte Carlo is a good example of the current startup fundraising market. When an upstart technology company can demonstrate rapid growth, investors are willing to fund it far in advance of its needs, hoping to secure a share of its future success as early as possible. This practice goes against old-fashioned venture capital thought, in which too much capital was believed to engender focus risks. Excess capital for investment has shaken up venture logic, or at least venture behavior.

Regardless, the market for analytical work in the data world has proved to be a simply massive market. Databricks’ latest valuation underscores that fact.

Monte Carlo is riding a similar wave. Expect to hear from the company again in early 2022 if it keeps its growth rate even close to what it managed in the last year.

News: Salesforce announces first integrations with Slack after closing $28B sale

When Salesforce acquired Slack at the end of last year for almost $28 billion, you had to figure that they had some big plans for the company, and today the CRM giant announced some initial integrations that should prove useful for Salesforce customers. Rob Seaman, SVP for Slack at Salesforce sees Slack as the communications

When Salesforce acquired Slack at the end of last year for almost $28 billion, you had to figure that they had some big plans for the company, and today the CRM giant announced some initial integrations that should prove useful for Salesforce customers.

Rob Seaman, SVP for Slack at Salesforce sees Slack as the communications platform for Salesforce moving forward. “We really want Slack to be the primary engagement surface for our users, their communications, their work, their workflows and the processes and the apps they support,” he said.

“What we’re announcing are these new capabilities to support that Slack vision for sales, service, marketing and analytics. And for each of those areas what we’re doing is a combination of articulating, both in best practices and codifying, how you can and should model your sales, service and marketing organizations in this new world,” he said.

The hope is that by taking advantage of Slack’s ability to integrate external enterprise apps inside the application, working together they can find ways to speed up and automate various Salesforce tasks, making it faster and easier to use without switching context to make it happen.

For starters, the Sales Cloud gets dedicated deal rooms, where all of the parties involved in a complex sale, whether internal departments like finance and product people or external partners, can come together in Slack throughout the sales cycle and stay on top of the ebb and flow of all the sales activity.

“I think the deal room is an expression of an opportunity from Salesforce into Slack in a way that makes it very simple to connect with everybody to effectively get a deal done, including customers and partners,” Seaman explained. “That’s where Slack Connect is extremely powerful [to connect with external partners]. We think we should be able to dramatically reduce sales cycle lengths as a result of this…” he said. Slack Connect is the service introduced last year that enables Slack users to connect with people outside of a company.

In addition, through integrations members of the sales team involved in a more complex deal can get daily updates, which are automatically pulled together in Slack and include personalized daily task lists, meetings and priority deals.

Service teams can meet together in a room Salesforce is calling a swarm, a place for the team to help one another with specific questions or problems they may be having. In a company with a large product catalogue this could be particularly helpful to get an answer quickly. While Einstein recommendations helps with related content, a swarm can come in handy when there is a more specific question involved and a human with that knowledge may be just the ticket. Service team members will also be able to search for experts to invite to the swarm, who may be able to help answer the question or solve the problem more quickly.

Not to be left out, marketing gets intelligent insights delivered with the help of Datorama, the company Salesforce bought in 2018. Marketers also get regular updates inside of Slack when a change is made to a marketing campaign.

Finally there are integrations with Tableau, the company that Salesforce bought in 2018 for $6.5 billion — Salesforce is a highly acquisitive company. In a similar way that marketers get updates to campaigns, other users can get Slack updates whenever data they consider important gets updated in Tableau, and they can also get daily digests of key metrics that matter to them right in Slack.

Seaman promised that these announcements were just the start, and we will be hearing about more integrations with Slack at the Dreamforce customer conference next month — and in the coming months. “This is just the beginning, and so you’ll continue to see expansion of the integrations between Salesforce and Slack for the four areas that we’re announcing today around sales, service, marketing and analytics, but also every single cloud and industry solution in [the] Salesforce [family of products] is working on this,” he said.

News: Stop using Zoom, Hamburg’s DPA warns state government

Hamburg’s state government has been formally warned against using Zoom over data protection concerns. The German state’s data protection agency (DPA) took the step of issuing a public warning yesterday, writing in a press release that the Senate Chancellory’s use of the popular videoconferencing tool violates the European Union’s General Data Protection Regulation (GDPR) since

Hamburg’s state government has been formally warned against using Zoom over data protection concerns.

The German state’s data protection agency (DPA) took the step of issuing a public warning yesterday, writing in a press release that the Senate Chancellory’s use of the popular videoconferencing tool violates the European Union’s General Data Protection Regulation (GDPR) since user data is transferred to the US for processing.

The DPA’s concern follows a landmark ruling (Schrems II) by Europe’s top court last summer which invalidated a flagship data transfer arrangement between the EU and the US (Privacy Shield), finding US surveillance law to be incompatible with EU privacy rights.

The fallout from Schrems II has been slow to manifest — beyond an instant blanket of legal uncertainty. However a number of European DPAs are now investigating the use of US-based digital services because of the data transfer issue, and in some instances publicly warning against the use of mainstream US tools like Facebook and Zoom because user data cannot be adequately safeguarded when it’s taken over the pond.

German agencies are among the most proactive in this respect. But the EU’s data protection supervisor is also investigating the bloc’s use of cloud services from US giants Amazon and Microsoft over the same data transfer concern.

At the same time, negotiations between the European Commission and the Biden administration to seek a replacement data transfer deal remain ongoing. However EU lawmakers have repeatedly warned against any quick fix — saying reform of US surveillance law is likely required before there can be a revived Privacy Shield. And as the legal limbo continues a growing number of public bodies in Europe are facing pressure to ditch US-based services in favor of compliant local alternatives.

In the Hamburg case, the DPA says it took the step of issuing the Senate Chancellory with a public warning after the body did not provide an adequate response to concerns raised earlier.

The agency asserts that use of Zoom by the public body does not comply with the GDPR’s requirement for a valid legal basis for processing personal data, writing: “The documents submitted by the Senate Chancellery on the use of Zoom show that [GDPR] standards are not being adhered to.”

The DPA initiated a formal procedure earlier, via a hearing, on June 17, 2021 but says the Senate Chancellory failed to stop using the videoconferencing tool. Nor did it provide any additional documents or arguments to demonstrate compliance usage. Hence the DPA taking the step of a formal warning, under Article 58 (2) (a) of the GDPR.

In a statement, Ulrich Kühn, the acting Hamburg commissioner for data protection and freedom of information, dubbed it “incomprehensible” that the regional body was continuing to flout EU law in order to use Zoom — pointing out that a local alternative, provided by the German company Dataport (which supplies software to a number of state, regional and local government bodies) is readily available.

In the statement [translated with Google Translate], Kühn said: “Public bodies are particularly bound to comply with the law. It is therefore more than regrettable that such a formal step had to be taken. At the [Senate Chancellery of the Free and Hanseatic City of Hamburg], all employees have access to a tried and tested video conference tool that is unproblematic with regard to third-country transmission. As the central service provider, Dataport also provides additional video conference systems in its own data centers. These are used successfully in other regions such as Schleswig-Holstein. It is therefore incomprehensible why the Senate Chancellery insists on an additional and legally highly problematic system.”

We’ve reached out to the Hamburg DPA and Senate Chancellory with questions.

Zoom has also been contacted for comment.

News: Hopper raises $170M at $3.5B+ valuation as travel surges and its fintech tools help offset variant concerns

Travel tech company Hopper has raised a $170 million Series G, the company said today. Astute observers may recognize the number — that’s the same amount it raised in a Series F round that closed earlier this year. These are indeed new funds, however, bringing its total raised to date to nearly $600 million, with the

Travel tech company Hopper has raised a $170 million Series G, the company said today. Astute observers may recognize the number — that’s the same amount it raised in a Series F round that closed earlier this year. These are indeed new funds, however, bringing its total raised to date to nearly $600 million, with the company now valued at over $3.5 billion. This latest round arrives as Hopper is seeing impressive growth as travel starts to surge on the recent downswings in cases in North America following large-scale Covid-19 vaccination campaigns.

Hopper says that its revenue is on track to surge 330% vs. last year, which is hardly surprising given that 2020 saw the depths of the pandemic and a widespread screeching halt to the bustling global travel industry. The more impressive stat is that Hopper’s revenue is already up 100% vs. its last pre-pandemic quarter, indicating the tough choices and aggressive re-prioritization of its products and business it underwent as a result of the pandemic are working well.

Of course, there’s a looming spectre threatening the overall narrative of a travel industry bounce-back: Delta and other Covid-19 variants, which are currently driving another wave of resurgence of the disease in North America. I asked Hopper CEO and co-founder Fred Lalonde about Delta’s impact on Hopper’s business so far.

“Currently, we have not seen an incremental impact of the Delta variant on Hopper’s domestic bookings,” he said. “In recent weeks, we have seen higher domestic bookings and lower international bookings on Hopper, as travelers look to stay closer to home. Since Hopper’s customer base is predominantly younger, leisure travelers and the majority of our bookings have been domestic throughout the pandemic, our domestic bookings still remain stable. ”

Regardless of the impact on the nature of bookings, though, Lalonde notes that Hopper’s line of fintech products (something the company increasingly sees as its key differentiation) are in increasing demand as elements of uncertainty like the impact of the Delta variant enter into customer travel planning considerations.

We are, however, seeing increased demand for our flexible booking products in recent weeks,” Lalonde said. “In fact, purchases of Hopper’s Cancel for Any Reason are up 33% from early July, Change for Any Reason is up 9.3% from early July, and Rebooking Guarantee is up 12% in the past month, as travelers look for more flexibility and protection over their trips.”

These AI-powered tools offer protections against pricing fluctuations and volatility, no hassle rebooking even up to the day prior to your trip, cross-airline rebooking for missed connections and more.

Image Credits: Hopper

Hopper is also looking to use these newly-raised funds to further reinforce its business through increased customer support hiring (it’s already scaled the team by 200% and rolled out a suit of new automated tools that Lalonde says resolves 60% of its inbound requests “instantly”). The company intends to bring on 500 new employees in the near future, with 300 of those dedicated to customer service roles.

Another area of interest for Hopper with this funding is acqui-hiring: Lalonde says specific targets include teams focused on “travel, data science or engineering-heavy startups to help introduce new product offerings and fuel its international expansion.” The company’s product expansion goals include opening up home rentals on the platform, and its global ambitions include expanding to Europe and Asia.

When it raised its Series F in March, Hopper also announced that it would be white labeling its booking products through Hopper Cloud, and partnering first with Capital One to launch a travel booking portal for its cardholders, which is on track to debut later this year. Since then, Hopper has also revealed that it will be working with Amadeus to roll out its fintech products to any travel provider that wants to use them, including airlines, online travel agencies and more.

Covid-19 was obviously a shock to the system across all industries and almost every aspect of daily life, but the travel industry likely experienced some of the most dramatic upheaval. Hopper’s ability to attract significant pools of new funding in the wake of the pandemic, including this new round led by GPI Capital, reflect the impressive flexibility and speed with which it’s been able to shape an entirely new kind of digital travel company that anticipates and even thrives on volatility.

News: African fintech Pngme raises $15M for its financial data infrastructure platform

Unbundling financial data through APIs and driving data-driven insights with value-add products in Africa keeps getting more exciting as major players continue to raise more money for scale. Less than a year after its $3 million seed round, San Francisco- and Africa-based fintech Pngme has snapped up another $15 million for its financial data infrastructure

Unbundling financial data through APIs and driving data-driven insights with value-add products in Africa keeps getting more exciting as major players continue to raise more money for scale.

Less than a year after its $3 million seed round, San Francisco- and Africa-based fintech Pngme has snapped up another $15 million for its financial data infrastructure play. The company is also describing itself as a machine learning-as-a-service platform.

Octopus Ventures led the Series A round, with follow-on investment from Lateral Capital, EchoVC and Raptor Group.  Other investors like Unshackled Ventures, Future Africa and Two Small Fish Ventures participated too. Pngme also received checks from angel investors; some include Hayden Simmons of RallyCap, Plaid’s Dan Kahn, Richard Talbot of RBC Capital and Kyle Ellicott of Intersect VC.

Pngme’s platform caters to fintechs and other financial institutions across sub-Saharan Africa. When the founders, Brendan Playford and Cate Rung, last spoke with TechCrunch, Pngme was heading out of stealth mode in Nigeria, Kenya and South Africa.

Right now, Pngme has three core products for clients in these three markets. In addition to its already known API and mobile SDK, Pngme has added a customer management platform. The company says combining the three products will drive its customers’ adoption and use of personalized user experiences and financial products.

In a conversation with TechCrunch, Playford references building personalized user fintech experiences to what Alipay and WeChat have done in the past couple of years.

When users sign up, both platforms provide the right recommendations on every financial service before offering the right product when they make up their minds.

“It’s a highly data-driven user experience. And every fintech or bank wants to provide that same data-driven user experience. From instant loans or savings, or overdrafts, or whatever it might be, it’s all just like a user experience around a product,” Playford said, referring to both Chinese super-app juggernauts. “If you get to the core of all of the business problems for financial institutions, they’re looking at doing two things. One is they’re looking at lowering their customer acquisition costs. And then they’re looking at increasing the lifetime value of their customers.”

Playford says Pngme wants to mirror this playbook. But why has it become important for the company all of a sudden?

Most African financial institutions and fintechs are racing to offer fully customized user experiences and financial products tailored to their customers’ needs. To fuel these products and user experiences, data infrastructure is needed. Machine learning models are supposed to be trained to acquire, retain and maximize the lifetime value of a customer. 

These processes can be expensive and time-consuming, leaving them with the difficult task of choosing between building the infrastructure or serving their customer.

Pngme allows financial institutions and fintechs to collect and aggregate financial data at scale. The company says its mobile SDK and data processing pipelines collect alternative financial data and unify it with other data sources to create a holistic picture of an individual’s financial behavior.   

“The pain point we solve is the cost of building the infrastructure is very high. And the data science, the data engineering talent, just globally is really hard to find. So building a data infrastructure as a service works really well because it’s a subscription to get those services which you’d normally need a five- or six-person team to build this structure.”

The close of Pngme’s Series A brings its total investment to $18.5 million, making it the most funded in this fintech category across the continent. Other prominent startups include South African-based Stitch, and Nigeria’s Okra, Mono and OnePipe.

Although each platform has morphed into providing more complex data offerings, Playford says one of the important things Pngme has considered since February is clearly distinguishing itself from these other platforms

“What we do is that we’ve kind of really differentiated ourselves to be not just collecting the data that we can see but also, we can connect to Mono data, Okra data, and we can connect with banks’ data. We essentially merge all that data and then put machine learning models on top for the clients. That can be predictive credit models, segmentation models and really positioning ourselves as a data processing infrastructure for banks and fintechs.”

Playford’s explanation of how he thinks Pngme is different resonates with the way other founders think of their own platforms. But time will tell how long these products can keep being dissimilar.

Pngme’s proposition has found traction with some tier-one banks in Nigeria and South Africa like ABSA, UBA, First Bank, fintechs Kuda, Umba, Renmoney, CredPal and credit bureaus like TransUnion Africa.

Pngme will use the investment to acquire more customers, it says. One way the company plans to make this happen is by expanding its executive team. Pngme is hiring Lorraine Kageni Maina as the CSO and Nick Masson as the CTO.

Alongside key executive hires, Pngme is expanding its data science, engineering and sales teams globally. COO Rung says Pngme’s infrastructure has processed billions of data points from hundreds of financial institutions across sub-Saharan Africa. The next plan is to double down on its Insights Library product and expand its third-party data connections to other markets over the next year.

For Octopus Ventures, the lead investor in this round, Pngme shows the need for actionable data to drive the explosion of digital fintech services for Africans.

On why the VC firm invested, Tosin Agbabiaka said, “The elegance of the technology solution, combined with an exceptional team and strong market traction with large institutions underlines our belief that Pngme will power the next generation of financial services in Africa, helping to give millions of more people access to banking and lending.”

News: MOLOCO raises $150M Series C led by Tiger Global at a $1.5B valuation

MOLOCO, an adtech startup that uses machine learning to build mobile campaigns, announced today it has raised $150 million in new Series C funding led by Tiger Global Management, taking its valuation to $1.5 billion. This is separate from the $20 million Series C round MOLOCO announced three months ago, which brought it to unicorn

MOLOCO, an adtech startup that uses machine learning to build mobile campaigns, announced today it has raised $150 million in new Series C funding led by Tiger Global Management, taking its valuation to $1.5 billion. This is separate from the $20 million Series C round MOLOCO announced three months ago, which brought it to unicorn status. Co-founder and chief executive officer Ikkjin Ahn told TechCrunch that MOLOCO raised again so soon because “as we gear up for a potential IPO, we wanted more funding to help us grow faster.”

Founded in 2013 and based in Redwood City, California, MOLOCO has now raised $200 million in total. The company claims it has “consistently grown in excess of 100% annually,” and has an annual net revenue run rate of more than $100 million.

Its clients range in size from mobile developers who have less than 100,000 users to more than a billion, Ahn said in an email, with some spending more than $1 million a month through MOLOCO Cloud, its demand side platform (DSP). MOLOCO’s customers include King Digital, Playrix and Netmarble.

MOLOCO already serves mobile app developers in a wide range of industries, like gaming, social networking, e-commerce, ride-sharing, food delivery and fintech, helping them turn their first-party user data into marketing, monetization and user acquisition campaigns. The new funding will be used to expand MOLOCO’s machine learning engine to more use cases by focusing on research and development, product and engineering. Part of the raise is earmarked for hiring, adding to MOLOCO’s 200 employees, who are spread across the world in eight offices: San Francisco, Seattle, London, Beijing, Seoul, Singapore and Tokyo.

MOLOCO is getting ready to launch its Retail Media Platform, currently in beta, which helps e-commerce companies create revenue streams like sponsored ads.

Before launching MOLOCO, Ahn was a machine learning engineer at YouTube from 2008 to 2010, then Android from 2010 to 2013. Back then, MOLOCO’s founding team “noticed that a lot of mobile businesses struggled to generate sustainable growth and monetization,” Ahn said. “A big reason for that was that they offered very unique services and therefore generated very unique data—data that traditional tools were incapable of helping make use of.” MOLOCO’s machine learning engine was created to help companies turn their first-party data into growth campaigns and monetization strategies.

Eight years later, mobile developers now view machine learning “as an essential part of their tech stack in order to advertise and monetize their apps effectively,” Ahn said.

Some try to build their own machine learning algorithms, but this can be a drain on their resources. Others outsource the work, but that means losing transparency and control of their data. Ahn said MOLOCO’s goal is to help app developers maintain control of data while giving them access to the same quality of algorithms as tech giants like Facebook and Google, which he describes as the startup’s main competitors.

Beyond walled gardens

“Let’s face it, most ad spend today is going to Facebook and Google, because they have excellent machine learning and they make it easy for advertisers to scale their campaigns,” Ahn said.

But a major drawback for businesses is that first-party data generated on Facebook or Google Ads for targeting and optimization can’t be used on other platforms, creating walled gardens. On the other hand, MOLOCO allows businesses to retain full access to their data. “We believe they should own it and do with it what they want,” Ahn said.

This also helps businesses adapt to new consumer privacy laws. Stricter regulations make it important for companies to gather as much of their own data as possible, since they will get less of it from other sources, and make sure that they keep that data secure. Ahn said MOLOCO’s platform and cloud service “are built with security and privacy in mind, so our partners can simply plug in their data and trust that we handle all compliance matters.”

Part of MOLOCO’s new funding will be used to expand MOLOCO Cloud, which programmatically bids on ad exchanges like Google AdX and Twitter Mopub, into new verticals and geographic markets.

To make the most efficient use of ad budgets, MOLOCO Cloud analyzes signals like in-app purchases or in-app activities that allow businesses to gauge the effectiveness of a campaign.

“For mobile games, those activities often include level completions or friend invites; for ride sharing apps, it’s likely to be a ride order; for e-commerce apps, it’s likely to be a purchase,” Ahn said, adding “the strength of our machine learning is that it is flexible enough to automatically adjust to an advertiser’s unique KPIs and embrace different, diverse data sets.”

MOLOCO’s Retail Media Platform was created to help e-commerce companies make more money off their sites through features like Recommended Products and Sponsored Ads. “For example, our machine learning can tell them, in real time, which products a visitor is most likely to purchase next, so that they can make intelligent recommendations that drive incremental revenue,” Ahn said. The massive growth of Amazon’s ad platform also demonstrates how sponsored ads can be a significant source of revenue for e-commerce businesses, he added.

In a statement about Tiger Global’s investment in MOLOCO, partner John Curtius said, “The volume of digital data produced is growing exponentially yet the tools available for taking action on that data remain relatively limited. We invested in MOLOCO because its machine learning algorithms have proven to be among the best available and the level of transparency and sophistication the company brings to data-driven businesses is paramount in today’s world.”

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