Yearly Archives: 2021

News: China proposes strict control of algorithms

China is not done with curbing the influence local internet services have assumed in the world’s largest populous market. Following a widening series of regulatory crackdowns in recent months, the nation on Friday issued draft guidelines on regulating the algorithms firms run to make recommendations to users. In a 30-point draft guidelines published on Friday,

China is not done with curbing the influence local internet services have assumed in the world’s largest populous market. Following a widening series of regulatory crackdowns in recent months, the nation on Friday issued draft guidelines on regulating the algorithms firms run to make recommendations to users.

In a 30-point draft guidelines published on Friday, the Cyberspace Administration of China (CAC) proposed forbidding companies from deploying algorithms that “encourage addiction or high consumption” and endanger national security or disrupt the public order.

The services must abide by business ethics and principles of fairness and their algorithms must not be used to create fake user accounts or create other false impressions, said the guidelines from the internet watchdog, which reports to a central leadership group chaired by President Xi Jinping. The watchdog said it will be taking public feedback on the new guidelines for a month (until September 26).

The guidelines also propose that users should be provided with the ability to easily turn off algorithm recommendations. Algorithm providers who have the power to influence public opinion or mobilize the citizens need to get an approval from the CAC.

Friday’s proposal comes at a time when Beijing is increasingly targeting companies for the way they have handled consumer data and the monopolistic positions they have assumed in the nation.

Earlier this year, Beijing-backed China Consumers Association said local internet companies had been “bullying” users into purchases and promotions and undermining their privacy rights.

Beijing’s recent data-security crackdown and tightening regulations around tutor services have spooked investors and wiped hundreds of billions of dollars.

Friday’s guidelines appear to target ByteDance, Alibaba Group, Tencent, and Didi and other companies whose services are built on top of proprietary algorithms. Shares of Alibaba and Tencent fell slightly on the news.

In recent years, several governments including those in the U.S. and India have attempted — to little to no success — to get better clarity on how these big tech companies’ algorithms work and put checks in place to prevent misuse.

News: KKR to acquire New Zealand bus company Ritchies Transport at value of $347M

Global investment firm KKR has plans to acquire a New Zealand bus and coach company with an 86-year heritage, Ritchies Transport. The terms of the deal were not disclosed, but sources familiar with the circumstances say the deal values Ritchies at over $347 million ($500 million NZD). On Thursday, the two companies signed the definitive

Global investment firm KKR has plans to acquire a New Zealand bus and coach company with an 86-year heritage, Ritchies Transport. The terms of the deal were not disclosed, but sources familiar with the circumstances say the deal values Ritchies at over $347 million ($500 million NZD).

On Thursday, the two companies signed the definitive agreements under which KKR will acquire Ritchies, marking KKR’s first infrastructure investment in New Zealand. KKR said acquiring the bus company, which currently has a fleet of more than 1,600 vehicles and 42 depots that operate across the country, will help it advance its mission “to better connect local communities, support the country’s expanding public transport network and promote greener transportation solutions.”

New Zealand is still largely an ICE-fueled nation, but the country has plans to electrify. The government now requires all of its agencies and ministries to electrify fleets within the next five years, and aims to decarbonize public transport, which mainly relies on buses, entirely by 2035. Kiwi Bus Builders, a New Zealand manufacturer, recently assembled a range of ADL electric buses which have made it to Auckland’s city streets.

Director on KKR’s infrastructure team Andrew Jennings said in a statement that Ritchies buses will represent “a highly visible opportunity to encourage the adoption of zero-emissions technology” as New Zealand continues to see “demand for high quality, greener public transport solutions.”

KKR told TechCrunch that it does have a plan to help Ritchies electrify its fleet, and that the firm has made advancements globally across areas related to sustainable transportation, and it will be leveraging those experiences to advance the country as it moves towards zero emissions.

The investment comes from KKR’s Asia Pacific Infrastructure Fund. The transaction is still conditional on OIO approval, which KKR says is expected within four to five months. Once the deal is completed, the Ritchie family will continue to hold a stake in the company, and Andrew Ritchie, current director of operations, will be appointed as CEO of the company as Glenn Ritchie, the current CEO, retires.

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News: Indiagold raises $12 million for its gold-focused digital alternative credit platform

India has a fascination for gold. The households in the South Asian market are estimated to have a stash of over 25,000 tons of the precious metal, whose value today is about half of the country’s nominal GDP. But much of this gold has been sitting idly in lockers in big metal wardrobes for generations.

India has a fascination for gold. The households in the South Asian market are estimated to have a stash of over 25,000 tons of the precious metal, whose value today is about half of the country’s nominal GDP. But much of this gold has been sitting idly in lockers in big metal wardrobes for generations.

For generations, Indians across the socio-economic spectrum have preferred to stash their savings — or at least a part of it — in the form of gold. In fact, such is the demand for gold in India — Indians stockpile more gold than citizens in any other country — that the South Asian nation is also one of the world’s largest importers of this precious metal.

They use this gold not only as a savings instrument, which protects them from the ups-and-downs of the financial market, but also as an asset against which they could get credit. However, selling off your gold in the form of jewelry or otherwise has a stigma attached to it — one is so broke that they had to pawn off their last asset of financial security.

The other challenge with keeping gold in the house is that it’s not safe.

Indiagold, a young startup that is attempting to help people put this gold to use, said on Friday it has raised $12 million in its Series A funding. The new financing round was led by Prosus’ PayU — which typically only backs later stage deals — and Falcon’s Alpha Wave Incubation (AWI) fund. Better Tomorrow Ventures, 3one4 Capital, Rainmatter Capital and existing investor Leo Capital also participated in the round.

Indiagold — founded by Nitin Misra and Deepak Abbot, two former executives of Paytm — is building a gold-focused digital alternative credit platform. The startup is using gold to determine the credit worthiness of its customers, and providing APIs to banks and other lenders who are trying to reach this untapped market.

The startup today has two major offerings: It has made it very easy and affordable for people to keep their gold in a safe locker; and it’s enabled them the option to take a loan against their gold reserves.

Once a user has signed about Indiagold, the startup’s agents come to their house, inspect and weigh the gold and put it in a tamper-proof bag, which also has a RFID sticker attached to it. Then they put the bag in a steel box, which the customer locks with their fingerprint, and the agent livestreams their journey as they leave the premises to the designated vault location.

The idea is to make it very simple for customers to put their gold in a locker. Traditionally, because of the emotional stigma attached to the yellow metal, most people have hesitated to do anything with the gold jewelry they own. When they engage with the agent who is locking the gold with their biometric in front of them and showing them the live feed of the journey to the safe locker, a trust is established.

“This whole business is built around trust,” said Gupta in an interview with TechCrunch. “Unlike a norm in some circles of the startup ecosystem where you are expected to break things and move fast, we have to spend as much time with customers to build that trust,” he said.

Indiagold also offers their locker at a much affordable price — just a few dollars a year, as opposed to hundreds taken by banks. And unlike banks, Indiagold backs the customers’ gold by insurance.

Customers have access to Indiagold app where they can see realtime value of the gold items they have put in the locker. This is when the startup’s second offering kicks in. In the event these customers need to take a loan, the startup facilitates a line of credit to them within 30 seconds.

Tapping on gold as a loan collateral is a very large market in India. “Despite the large gold reserves held by Indian household, the gold loan market has barely scratched the surface. The gold collateral (166 tons) held by Muthoot Finance is less than 1% of the estimated gold reserves in Indian households (~25k tons). This is because gold is seen as a family heirloom and passed along generations,” analysts at Bernstein wrote in a report to clients earlier this year.

If the changing consumer behavior wasn’t a big enough task already, Indiagold this year has grappled with several other challenges. The devastating second wave of the coronavirus wiped 70% of its business within days, said Misra and Abbot. “We have gone through a lot in this short journey,” Misra recalled.

But by first half of this month, business had climbed to an all-time peak, he said.

“Indiagold’s unique doorstep gold loan and gold locker products not only offer unparalleled customer experience but also enable it to offer credit at more affordable rates. The traction Indiagold has seen in a short time is a testament to its superior product capabilities and the deep experience of its pedigreed founders. We believe the gold loan market is ripe for disruption and are thrilled to back Indiagold’s founders,” said Navroz D. Udwadia, co-founder of Falcon Edge Capital, in a statement.

The startup, which is currently operational in the National Capital Region and Indore, plans to expand to 10 cities by the end of the financial year. The duo founders said they are also broadening their product offerings. In a statement, PayU said it will explore ways to collaborate with Indiagold on some product offerings.

A handful of startups are beginning to explore the gold opportunities in the country. Bangalore-based Jar is helping young users start their journey of savings by investing in digital gold.

News: Apple will now let App Store developers talk to their customers about buying direct

Apple announced today it has reached a proposed settlement (embedded below) in a lawsuit filed against it by developers in the United States. The agreement, which is still pending court approval, includes a few changes, the biggest one being that developers will be able to share information on how to pay for purchases outside of

Apple announced today it has reached a proposed settlement (embedded below) in a lawsuit filed against it by developers in the United States. The agreement, which is still pending court approval, includes a few changes, the biggest one being that developers will be able to share information on how to pay for purchases outside of their iOS app or the App Store—which means they can tell customers about payment options that aren’t subject to Apple commissions. The settlement also includes more pricing tiers and a new transparency report about the app review process.

The class-action lawsuit was filed against Apple in 2019 by app developers Donald Cameron and Illinois Pure Sweat Basketball, who said the company engaged in anticompetitive practices by only allowing the downloading of iPhone apps through its App Store.

In today’s announcement, Apple said it is “clarifying that developers can use communications, such as emails, to share information about payment methods outside of their iOS app. As always, developers will not pay Apple a commission on any purchases taking place outside of their app or the App Stores.”

This would allow developers to communicate with customers by email and “other communication services,” which was difficult to do under the App Store’s rules, which forbid developers from using contact information obtained within an app to contact users outside of the app. The settlement would lift this rule for all app categories, enabling developers to tell consenting users about payment methods that avoid Apple’s commissions.

In terms of pricing tiers, Apple said it will expand the number of price points available to developers from fewer than 100 to more than 500. It also agreed to publish a new annual transparency report that will share information about the app review process, including how many apps are rejected, the number of customer and developer accounts deactivated, “objective data regarding search queries and results,” and the number of apps removed from the App Store.

The company also said it will create a new fund for qualifying developers in America who earned $1 million or less through the U.S. App Store, which includes 99% of developers in America. Hagens Berman, one of the law firms representing plaintiffs in the lawsuit, said the fund will be $100 million, with payments ranging from $250 to $30,000.

Cameron et al v. Apple Inc. proposed settlement by TechCrunch on Scribd

News: Cruise is buying solar energy from California farmers to power its electric, self-driving fleet

Cruise, the self-driving car company under General Motors, has launched a new initiative called Farm to Fleet that will allow the company to source solar power from farms in California’s Central Valley. The San Francisco Chronicle was the first to report the news that Cruise is directly purchasing renewable energy credits from Sundale Vineyards and

Cruise, the self-driving car company under General Motors, has launched a new initiative called Farm to Fleet that will allow the company to source solar power from farms in California’s Central Valley. The San Francisco Chronicle was the first to report the news that Cruise is directly purchasing renewable energy credits from Sundale Vineyards and Moonlight Companies to help power its fleet of all-electric autonomous vehicles in San Francisco.

Cruise recently secured a permit to shuttle passengers in its test vehicles in San Francisco without a human safety operator behind the wheel. The company is also ramping up its march to commercialization with a recent $5 billion line of credit from GM Financial to pay for hundreds of electric and autonomous Origin vehicles. While this partnership with California farmers is undoubtedly a boon to the state’s work in progressing renewable energies while also providing jobs and financial opportunities to local businesses, Cruise isn’t running a charity here.

The California Independent System Operator has been soliciting power producers across western United States to sell more megawatts to the state this summer in anticipation of heat waves that will boost electricity demand and potentially cause blackouts. Power supplies are lower than expected already due to droughts, outages and delays in bringing new energy generation sources to the grid, causing reduced hydroelectric generation. To ensure California’s grid can handle the massive increase in fleet size Cruise is planning, it seems that the company has no choice but to find creative ways to bolster the grid. Cruise, however, is holding firm that it’s got loftier goals than securing the energy from whatever sources available.

“This is entirely about us doing the right thing for our cities and communities and fundamentally transforming transportation for the better,” Ray Wert, a Cruise spokesperson, told TechCrunch.

With droughts continuing to plague California farmers, converting farmland to solar farms is a potential way to help the state meet its climate change targets, according to a report from environmental nonprofit Nature Conservancy. Which is why Cruise saw the logic in approaching Central Valley farmers now.

“Farm to Fleet is a vehicle to rapidly reduce urban transportation emissions while generating new revenue for California’s farmers leading in renewable energy,” said Rob Grant, Cruise’s vice president of social affairs and global impact, in a blog post.

Cruise is paying negotiated contract rates with the farms through its clean energy partner, BTR Energy. The company isn’t disclosing costs, but says it’s paying no more or less than what it would pay for using other forms of renewable energy credits (RECs). RECs are produced when a renewable energy source generates one megawatt-hour of electricity and passes it on to the grid. According to Cruise, Sundale has installed 2 megawatts of solar capacity to power their 200,000 square footage of cold storage, and Moonlight has installed a combined 3.9 MW of solar arrays and two battery storage system for its sorting and storage facilities. So when Cruise buys credits from these farms, it’s able to say that a specific amount of its electricity use came from a renewable source. RECs are unique and tracked, so it’s clear where they came from, what kind of energy they used and where they went. Cruise did not share how many RECs it plans to purchase from the farms, but says it will be enough to power its San Francisco fleet.

“While the solar power still flows through the same grid, Cruise purchases and then ultimately ‘retires’ the renewable energy credits generated by the solar panels at the farms,” said Wert. “Through data that we submit to the California Air Resources Board quarterly, we retire a number of RECs equivalent to the amount of electricity we used to charge our vehicles.”

Wert says using fully renewable power is actually profitable for Cruise in California due to the Low Carbon Fuel Standard, which is designed to decrease the carbon intensity of transportation fuels in the state and provide more low-carbon alternatives. Cruise owns and operates all of its own EV charging ports, so it’s able to generate credits based on the carbon intensity score of the electricity and amount of energy delivered. Cruise can then sell its credits to other companies seeking to reduce their footprints and comply with regulations. 

Aside from practicalities, Cruise is aiming to set a standard for the industry and create demand for renewable energy, thus incentivizing more people and businesses to create it. 

“Transportation is responsible for over 40% of greenhouse gas emissions, which is why we announced our Clean Mile Challenge in February, where we challenged the rest of the AV industry to report how many miles they’re driving on renewable energy every year,” said Wert. “We’re hoping that others follow our lead.”

News: Daily Crunch: Copenhagen-based Leapwork lands $62M Series B co-led by KKR and Salesforce Ventures

Hello friends and welcome to Daily Crunch, bringing you the most important startup, tech and venture capital news in a single package.

To get a roundup of TechCrunch’s biggest and most important stories delivered to your inbox every day at 3 p.m. PDT, subscribe here.

‘Ello and welcome to Daily Crunch for August 26, 2021. Or as someone called it recently, Friday Jr. We have lots and lots of news today, with a slight bias toward big items from Big Tech companies. But first, do note that we’re going to spend a lot of time talking fintech at Disrupt this year, and TechCrunch just announced that Techstars’ Saba Karim is coming. It’s going to be great! — Alex

The TechCrunch Top 3

  • Airbnb expands who can help host Afghan refugees: Want to help with Airbnb’s push to house refugees fleeing Afghanistan? The company announced today that it will allow anyone to help, not merely existing hosts. Hopefully this expands the pool of housing stock available and gets more folks housed. We’re all human, so let’s help one another.
  • Apple’s commission rigidity fades further: Apple’s hard-line 30% commission is softening yet again, with the company planning to offer lower take rates for news purchases, at least for publishers who take part in the Apple News app. So it’s good news, with a strong arm-twist to go along with it. Why is Apple fighting so hard to continue rent-seeking in the mobile economy? Because it’s lucrative as heck, that’s why.
  • Major tech companies pledge huge dollars for cybersecurity: U.S. tech giants Apple, Google and Microsoft are pledging to work on cybersecurity with extra fervor, they said in a White House meeting. Microsoft is pledging to spend $20 billion on the effort, and Google $10 billion. Apple has promised to “establish a new program to drive continuous security improvements throughout the technology supply chain,” TechCrunch writes. All this is good news, but we do wonder how much of the pledged spending was already penciled into future budgets.

Startups/VC

The other day we noted that our own Brian Heater was launching a newsletter. He still is, and one of its pre-launch entries today sports a headline that I cannot improve upon: “I don’t know what to do with those tossed salads and robot legs.” Heater gets 100 points for getting that past the editors. You can sign up for the robot newsletter here.

  • Otter.ai expands transcription capabilities: If you need to record a conversation and transcribe it, Otter is a great tool to use. I know that because I’m an Otter customer — with my own money — and depend on it heavily. Its news today is that the service is rolling out its “Otter Assistant feature for Microsoft Teams, Google Meet and Cisco Webex,” after previously launching support for Zoom.
  • Compa raises $3.9M to build better job offer software: Hiring is a pain in the backside, and in today’s superheated talent market for a number of startup-friendly gigs, it’s even more irksome. To combat those facts, Compa has built software to support recruiters in their work by helping them “manage their compensation strategies to create and communicate offers that are easy to understand and are unbiased.” The startup just came out of stealth.
  • Playbook wants to build the Dropbox for designers: Yes, in years past Dropbox was the Dropbox for designers, but today it’s an enterprise storage and productivity tool. So now there’s Playbook, which wants to assume Dropbox’s old mantle. And it just raised $4 million in a round led by Founders Fund.
  • Picsart raises $130M: Today’s SoftBank and/or Tiger round is Picsart, for whom the Vision Fund 2 just led a $130 million transaction. Details were light, but the company is now a unicorn that crested the $100 million revenue mark. So if you were curious if mobile-first creator tools could scale, well, they can.
  • Atheneum raises $150M for its research and survey product: When I first saw this news I was very excited. Because I live near a private library called the Athenæum. However, this is not that, and so my local temple to books did not just raise $150 million. A startup with the name did, however, and the customer base for its research and survey service is already 500 big companies deep.
  • Leapwork proves that no-code is still hot by raising $62M Series B: Based in Denmark, and raising that country’s largest-ever Series B, Leapwork is making waves with its no-code tool that helps with process automation. I suppose at the union of two hot trends it is not a surprise that the company is doing well — process automation is booming, and everyone is short on developers.
  • Finally, recent TechCrunch hire Kate Park is out today with a piece digging into AI voice and synthetic speech startup LOVO, which just put together a $4.5 million round. Perhaps it can fill in for TechCrunchers on our podcasts when we have colds.

You can’t hack your YC application, but here’s what to avoid

Forget what you’ve heard: There are many shortcuts to success.

Tapping into someone else’s experience is a tried-and-true method, which is why two-time Y Combinator participant Chris Morton wrote a guest post for Extra Crunch with advice for founders hoping to be accepted by the famed accelerator.

Morton, who has also reviewed thousands of YC applications, shares his thoughts on when to submit an application, what to do if you miss the deadline and whether you’ll need to relocate if accepted.

“Remember that your application should be good enough to get an interview, not win a prize,” says Morton. “Go back to work instead of spending more time perfecting an application.”

(Extra Crunch is our membership program, which helps founders and startup teams get ahead. You can sign up here.)

Big Tech Inc.

To close out our news roundup today, a wall of Big Tech news for your diversion:

  • Google kills Streams, its clinician support app: Google is very good at making things and even better at killing them. If Google was a novelist, it would self-kill so many darlings that it would only produce novellas. Regardless, that Streams is dead is not a huge surprise, but for some likely a real bummer.
  • Want some Netflix games? Move to Poland: Netflix is getting into games, which is not a huge surprise given that games are a bigger business than movies, to pick an example. But not everyone is going to get their hands on its mobile titles at once. Poland is up first. That’s not shocking as far as market selection goes, given the popularity of video games in Europe and the reasonable size of the Polish market.
  • Facebook considers launching an election policy decision board group oversight Entmoot coven thing: In more evidence that Facebook may be slightly too large a company to fit into the modern world as a single entity, and that maybe single-human, complete shareholder control should go the way of monarchy, the social giant is “looking to create a standalone advisory committee for election-related policy decisions.” Does that inspire confidence? You tell me.
  • Lordstown gets new CEO: This is a hard, high-profile gig, so it must have been something of an adventure to fill. Still, troubled public EV company Lordstown has secured new leadership that TechCrunch reports is “Daniel A. Ninivaggi, a longtime automotive executive and former head of Carl C. Icahn’s holding company.” Let’s see if he can turn the company around.
  • Wrapping up, if you are a paid YouTube subscriber, here’s some good news.

TechCrunch Experts: Growth Marketing

Illustration montage based on education and knowledge in blue

Image Credits: SEAN GLADWELL (opens in a new window) / Getty Images

TechCrunch wants you to recommend growth marketers who have expertise in SEO, social, content writing and more! If you’re a growth marketer, pass this survey along to your clients; we’d like to hear about why they loved working with you.

If you’re curious about how these surveys are shaping our coverage, check out this interview Anna Heim conducted with Robert Katai: “Romanian marketing expert Robert Katai explains how to get the most out of your content.”

News: Politico sells, Forbes SPACs and Vice cuts

 The Equity crew felt that there was enough media news out recently that we simply had no choice but to fire up a Twitter Space and have a chat. The above episode is a discussion of a few things, in a loose and relaxed manner, so don’t take any of the Verizon jokes too



The Equity crew felt that there was enough media news out recently that we simply had no choice but to fire up a Twitter Space and have a chat. The above episode is a discussion of a few things, in a loose and relaxed manner, so don’t take any of the Verizon jokes too seriously, Verizon, as we still work for you. For a few more days.

Regardless, here’s what Danny and Alex got into:

  • Politico sells for $1 billion: Its new parent company Axel Springer is also buying the rest of Politico Europe and all of Protocol at the same time. This deal exploded everyone’s Twitter feed due to its scale, and the fact that it was one heck of an exit for a media company. One billion dollars? For media? In this economy? Yes!
  • Forbes is going public via a SPAC: Yep, the venerable Forbes magazing and its enormous digital arm are taking the blank-check route to the public markets, which means that we got its numbers and time to stroll through them. Our take is that Forbes has done massive work to take its IRL brand and extend it into the digital world. The company has big plans to boot, and will be worth more than $800 million when it combines.
  • Layoffs hit Vice: As Vice turns its focus to video content — you’ve heard this story before — it is shedding some of its editorial staff. The layoffs were a stinkbomb on Media Twitter after the other news of the week, but were sadly not a huge surprise. The company’s union decried them as something of a yearly recurrence. Not good, not good at all.

And there’s more media news to come. Our parent company Verizon Media is expected to close its sale to Apollo on September 1 or sometime soon after, which means we will either be hosting Equity regularly as always, or we’ll be hosting the RUDE (Recently Unemployed Due to (Private) Equity) podcast.

Equity drops every Monday at 7:00 a.m. PDT, Wednesday, and Friday morning at 7:00 a.m. PDT, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts.

News: Twitter starts to roll out paid Ticketed Spaces on iOS

Twitter announced today that some hosts on Spaces, its live audio feature, will now be able to sell access to Ticketed Spaces. Applications for Ticketed Spaces first opened in June for users who are over 18, hosted three Spaces in the last 30 days, and have at least 1,000 followers. “We’re continuing to work closely

Twitter announced today that some hosts on Spaces, its live audio feature, will now be able to sell access to Ticketed Spaces. Applications for Ticketed Spaces first opened in June for users who are over 18, hosted three Spaces in the last 30 days, and have at least 1,000 followers.

“We’re continuing to work closely with people who are already hosting Spaces for Ticketed Spaces,” a Twitter representative told TechCrunch. Twitter declined to say how many people it’s rolled out this capability to so far, or when users can expect a more universal rollout. For now, anyone on iOS can buy tickets to Spaces hosted by people who have access to the feature.

we want to help people creating cool Spaces make $$$. today, some Hosts will be able create Ticketed Spaces!

we’re experimenting on iOS only for now but we hope to get it to everyone soon. know it’s taking us a little time, but we want to get this right for you! https://t.co/xc68yWkOim

— Spaces (@TwitterSpaces) August 26, 2021

Twitter previously stated that it will take a 3% cut of creators’ earnings from Ticketed Spaces. But since the feature is only currently available on iOS, that means that Twitter will be subject to Apple’s 30% in-app purchase fee, so a creator will only see 67% of each ticket sale. If a creator’s total lifetime earnings on Twitter — including Ticketed Spaces and Super Follows — exceed $50,000, then Twitter will raise its 3% commission to 20%.

Ticketed Spaces would differentiate Twitter aside from its live audio competitors. Clubhouse and Instagram let listeners tip speakers or award badges in a live audio space, but the apps haven’t enabled advance ticket sales.

News: Zendesk acquires AI automation startup Cleverly to advance customer service

Zendesk is looking to grow its customer service capabilities, and today it announced the acquisition of early-stage artificial intelligence startup Cleverly. Financial terms of the deal are not being publicly disclosed at this time and Cleverly has not been entirely public about the size of its funding. Founded in 2019, Cleverly is based in Lisbon,

Zendesk is looking to grow its customer service capabilities, and today it announced the acquisition of early-stage artificial intelligence startup Cleverly.

Financial terms of the deal are not being publicly disclosed at this time and Cleverly has not been entirely public about the size of its funding. Founded in 2019, Cleverly is based in Lisbon, Portugal and, according to its site, has received funding from the European Union’s Horizon 2020 research and innovation programme. 

The startup was also listed by TechCrunch in an article earlier this year looking at the startup scene in Lisbon as being one of the most exciting deep tech companies in the region, according to Stephan Morais, partner at Indico Capital Partners.

Cleverly’s product platform provides a series of artificial intelligence-powered capabilities, including a triage function to automatically tag incoming service requests to help categorize workflow. The startup also has what it refers to as AI-powered human augmentation with its agent assist capability that aims to help customer service agents provide the right answers to inquiries. The company’s technology already integrates with Zendesk, as well as with Salesforce.

As to why Zendesk is acquiring Cleverly, Shawna Wolverton, EVP of product at Zendesk, noted in an email to TechCrunch that the two companies have a similar vision for the future of customer service. 

“Cleverly and Zendesk want to democratize AI, so companies can create practical applications that make it possible for businesses to get started with AI right out of the box — without a team of data scientists required,” she said. 

Wolverton added that AI has the ability to help customer experience teams deliver great customer service. She expects that the next generation of great customer experiences will be created by intelligent software, enabling humans and AI working closely together to deliver this at scale.

Wolverton noted that her company will be welcoming all of Cleverly’s team to Zendesk beginning August 30, including founders Christina Fonseca as VP of Product and Pedro Coelho as principal engineering lead, Machine Learning.

Zendesk already has a series of AI-enabled capabilities that can help organizations automate customer conversations, boost agent productivity and increase operational efficiency, including the Answer Bot, which is a chatbot for customer interactions providing answers pulled from Zendesk’s knowledge base. Zendesk’s Content Cues AI-powered feature in turn helps to automatically review support tickets and also can identify areas where content in a company’s help center can be updated to be more useful to users.

“With Cleverly, we will deliver a range of capabilities that automate key insights, further reduce manual tasks and improve workflows, and overall lead to happier, more productive support teams,” Wolverton said. “We will have more news to share on that front once the team is up and running.

Zendesk’s business has been growing in 2021 overall, reporting second-quarter fiscal 2021 revenue of $318.2 million for a 29% year-over-year gain.

 

News: Boox tablets are welcome options in the growing oversize e-reader niche

When it comes to e-paper devices, the Kindle is of course the first brand people think of, though I’ve done my best to spread the Kobo and reMarkable gospel as well. Chinese e-reader maker Boox is a relatively new entrant to the space, and its devices are experimental but useful options in the niche market

When it comes to e-paper devices, the Kindle is of course the first brand people think of, though I’ve done my best to spread the Kobo and reMarkable gospel as well. Chinese e-reader maker Boox is a relatively new entrant to the space, and its devices are experimental but useful options in the niche market of monochrome tablets. In fact, they make my new favorite small device.

A brand from parent company Onyx, Boox has a wide array of devices, some might say too wide, ranging from pocketable to medium-sized e-readers to A4-sized tablets. Its branding is not particularly memorable and slightly updated versions come out quite regularly — one device I hoped to test was actually being replaced by the time I got around to writing this article.

The unifying aspect is the OS, a modified version of Android 10 with a few special-made apps for reading and productivity. Made with Chinese consumers in mind, the services probably aren’t ones you will have heard of.

I tested several devices from Boox, the simplest being the Poke 3 e-reader, then the larger and more complex Note2, followed by the svelte Note Air and enormous Max Lumi. Most recently I have been looking at the Nova3 Color, which uses E Ink’s latest Kaleido Plus color screen.

The truth is if you didn’t turn them on you probably wouldn’t be able to tell that these devices were all from the same company. They have quite different hardware styles, though of course there’s only so much room for expression in a black tablet with a screen in shades of grey.

Little and big

A Boox Poke 3 e-reader in a hand.

Image Credits: Devin Coldewey / TechCrunch

Let’s begin with the simplest and most familiar format, the 6-inch e-reader. In this category we have the Kindle Paperwhite and Kobo Clara HD. The former is probably the best one Amazon makes, but I prefer the latter, even though its build quality is, frankly, poor.

Boox in this space has (among others) the Poke 3, not exactly the catchiest name, but it makes up for that with its form factor: pretty much the platonic ideal for a small reader like this. I liked it so much I broke it out into a separate review, but here are the basics.

The 6-inch, 300-PPI screen is of equal quality to the Kindle and Kobo, and like the Clara HD has a temperature-adjustable frontlight. The front of the device is completely flush, just the way I like it, and has just enough bezel to grip without it becoming too much or too little. The seamless design makes it pocketable and resistant to crumbs and spills (though it makes no water resistance claims). There’s a power button up top (thank you) and a single USB-C port at the bottom.

Regarding the hardware I find it difficult to come up with any criticism at all. It could, I suppose, be lighter, but its dimensions could not be smaller than they are without adversely affecting the ergonomics; a millimeter could conceivably be shaved off the thickness but it would be barely noticeable.

The OS is a highly customized version of Android, with all the pros and cons that comes with. I have always enjoyed the simplicity of Kobo’s interface, though they seem bent on complicating it. Boox’s OS is powerful but busy, uneasy in its decisions of what options to make available and prominent to the user.

Screen of a Boox Poke 3 e-reader

Image Credits: Devin Coldewey / TechCrunch

The reader app, NeoReader, supports tons of file formats and has a huge set of controls for changing your view, highlighting and notating books and PDFs, and so on. This is more more the larger devices than the small ones, which really only need font adjustment and other basic stuff.

If all you want to do is read e-books you already have sitting on your computer, it’s as easy as dragging them into the “Books” folder on the device’s storage. That tab is what you’ll see when you turn on the device, and it’s always easy to get to. There’s a built-in store that takes up a whole tab, though it isn’t available in the U.S. — then a file manager tab for rooting around in directories — and a tab each for your apps and settings.

The apps are another custom situation: This being a Chinese device, it comes without the usual Google-authenticated App Store, whatever it’s called these days. Instead, it has its own store with dozens of the most-used reading apps, from Pocket and GoodReader to the Kobo and Kindle apps. But these are essentially side-loaded: for instance, the Kindle app is a few months old. That’s far from a disaster, but you do need to commit to a certain amount of trust in Boox and its proxy app store in order to use the device as-is.

Of course, you can also enable Google Play services in the settings, which adds the official store into the mix. But for most people this is already far too much work. We are both spoiled and deprived in our e-reader selection in that they are generally simple and extremely straightforward to use. Someone who is not familiar with Android, using this device and a Kobo or Kindle, would probably opt for one of the latter.

Yet the possibilities are many for those who wish to take the plunge. For my part, I like the form factor of the Poke3 so well that I will brave any OS to use it. Besides, you spend 99 percent of your time on these things in a book, so as long as that part works the rest is just icing on the cake.

View of a tablet interface with handwriting on it.

Image Credits: Devin Coldewey / TechCrunch

At the 6-inch scale, this all seems like way too much. But on Boox’s larger devices, the flexibility starts to make more sense. The idea with the Note 2 (now 3), Note Air and Max Lumi is to provide almost all the capabilities of an Android tablet, but with the benefits of an e-paper screen. Admittedly that makes playing racing games something of a non-starter, but it could be very attractive to the types of people for whom their reMarkable is used more than their iPad.

If you read a lot of documents, doing so on a bright tablet screen — or a dim one, for that matter — sucks. An e-paper screen is better for the task, but the best device for that, the reMarkable, is also very deliberately limited in what it can accomplish, since the whole philosophy of the company revolves around focus. So there are definitely people who want the capabilities of an Android device with the readability of an e-paper one. Or at any rate Boox thinks so.

The Note 2 and Max Lumi seem related: They’re unremarkable black tablets of impressive dimensions and, in my limited explorations of their hardware, what seemed to me excellent build quality. The Note Air, it must be said, is the opposite of unremarkable — in fact, when I saw it, I thought it was a clone of the reMarkable 2!

Side view of a tablet showing its thin profile and metal finish.

Image Credits: Devin Coldewey / TechCrunch

This first impression turned out to be less than generous on my part, as while the two share some significant design elements, they are in fact quite different and Boox’s facility in creating other devices has led me to give them the benefit of the doubt here. The blue and orange motif isn’t the greatest, but it does help set it apart, and all the devices (especially the Air) are thin and well designed.

All the tablets feature frontlights, and I’m happy to say that my skepticism that it could be done with such big screens was needless. It works well and like the Poke 3 the light is adjustable in both brightness and temperature (though it’s a bit fiddly).

Color e-paper still isn’t quite there

The Boox Nova3 color e-ink tablet

Image Credits: Devin Coldewey

The Nova3 Color has a 7.8-inch screen with the latest color e-paper tech from E Ink. I’ve always been excited for the possibilities of this side of the technology, but color e-paper screens have always suffered from poor contrast, low refresh speeds, ghosting, and other shortcomings. While this latest iteration does go some way towards amending those (and a software update helped further), it is still unfortunately too much of a compromise.

The hardware is similar to the other Boox devices, solid and unassuming. The difference is all in the screen, which shows in color even when the device is off. Color e-paper works by combining the microscopic black and white beads that form images with a layer of color filters that can be changed. This one, like the others, has a frontlight and it helps a lot with making those colors pop, since without it they’re all rather muted.

There is still the issue of ghosting, though if you’re reading, say, a comic, you can easily set it to refresh every page (it takes only a fraction of a second) and the problem is gone. It’s less easy to do this with more dynamic content like a webpage, though of course navigating the web on an e-reader is already something of a novelty.

The color e-paper display still lacks saturation, if not contrast.

More troubling to me is the decrease in contrast and effective decrease in resolution that the color layer brings. When color content is shown, there’s a distinct screen door effect to it, no quite like ordinary LCD aliasing but still visible. And when you have greyscale content you sometimes see moire and other interference patterns in mid-tones.

Books look all right but not nearly as clear as an ordinary monochrome E-Ink display; the screen door effect is always present and reduces contrast. It’s still very readable, but when cheaper devices do the job better, it’s hard to justify.

Text is less clear and high contrast on the color screen than on the monochrome one.

I appreciate Boox making the latest screen from E-Ink available, and it may be useful to some who want a little more tablet DNA in their e-reader (at this point the two categories are not very distinct). But for most people the color does not add enough, and subtracts too much.

Does it all, or stretched too thin?

The OS is the same on all of these as far as I can tell, but on the these devices the focus shifts to interactivity rather than simply reading. Boox makes a Wacom-like pen that can be used to write on the surface of these larger tablets, and it serves its purpose fine, though with nowhere near the responsiveness or accuracy of reMarkable’s.

That said, the final result when sketching or writing was a pleasing one, though the OS takes a moment to catch up and anti-alias the marks. I thought the brush in particular had nice gradations.

One thing the Boox tablets have on others like them (that is to say, the reMarkable, the defunct Sony Digital Paper Tablet, and a handful of other niche devices) is in the PDF handling. The Boox devices let you navigate and mark up PDFs with ease, and the original files are simply saved over with your doodles and notes added. Though marking up a document is easy on the reMarkable, its slightly clumsy app makes sharing and sorting them a bit of a chore. I prefer the simple approach: modify the original file (there’s always a copy somewhere) and email it directly from the device. It’s that simple!

Besides the reader and notebook, there are a handful of included apps that any tablet user might find useful. There’s a browser that’s about as functional as you’d expect — it’s Chromium-based and renders well but ghosts terribly; a voice recorder, a music player, a calendar… and of course you could download plenty more from the built-in or Google app stores. If you wanted to, you could make these quite well-rounded devices.

I’m not entirely sure just how large the market is for this kind of e-paper tablet. But I feel these devices offer something interesting and unique, even if they’re also… well, it’s hard to get around the fact that you can get an iPad for half the price of the larger Boox tablets, and then do most of the same stuff and more.

These e-paper devices have a certain draw, though, and if you plan to read and mark up long documents, it’s way better to do so on one of these than on an iPad, for a number of reasons. With Boox’s lineup in the mix there are more options than ever, and that’s definitely a good thing.

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