Monthly Archives: April 2021

News: The gig is up on 21st-century exploitation

Today’s app-based or “gig” economy is frequently dressed up in talk about “modern innovation” and the “21st century of work.” This facade is a wolf in sheep’s clothing.

Rebecca Dixon
Contributor

Rebecca Dixon is the executive director of the National Employment Law Project.

Today’s app-based or “gig” economy is frequently dressed up in talk about “modern innovation” and the “21st century of work.” This facade is a wolf in sheep’s clothing.

Precarious, contingent work is nothing new — we’ve always had jobs that are low-paying, insecure and dismissed as “unskilled.” Due to systemic racism and a historically exploitative economy, workers of color have always been, and continue to be, heavily concentrated in the most exploitative industries.

The only difference is that today, companies like Uber, DoorDash and Instacart claim they don’t have to play by the rules because they use digital apps to manage their workforce. Even as many of these tech giants remain unprofitable, they have been allowed for far too long to shirk responsibility for providing safe and just working conditions where workers can thrive on and off the job.

Even as many of these tech giants remain unprofitable, they have been allowed for far too long to shirk responsibility for providing safe and just working conditions where workers can thrive on and off the job.

Workers’ rights in the so-called gig economy are often positioned as a modern problem. But when we think about the problems faced by gig and app-based workers, who are predominantly people of color, we must learn from the past in order to move forward to a just economy.

The federal government has long failed to address widespread worker exploitation. Since the passage of the National Labor Relations Act, jobs like agricultural and domestic work, which were largely performed by workers of color, were carved out of labor rights and protections. The “independent contractors” of today, who are largely workers of color, fall into this same category of workers who have been excluded from labor laws. Combined, Black and Latinx workers make up less than 29% of the nation’s total workforce, but they comprise almost 42% of workers for app-based companies.

Gig companies argue that the drivers, delivery people, independent contractors and other workers who build their businesses, take direction from them and whose pay they set are millions of tiny businesses that do not need baseline benefits and protections. They do this in order to shield themselves from taking responsibility for their frontline workforce. Corporations then avoid paying basic costs like a minimum wage, healthcare, paid sick leave, compensation coverage and a litany of other essential benefits for their employees. For many workers, these conditions only serve to proliferate inequality nationwide and ultimately uphold a deeply flawed economy built upon worker exploitation and suffering.

App-based companies are the face of a larger, sinister trend. Over the last four decades, federal policies have greatly eroded the bargaining power of workers and concentrated more power in the hands of corporations and those who already have substantial wealth and power. This has perpetuated and worsened the racial wage and wealth gaps and contributed to the ever-increasing degradation of working conditions for too many.

It’s clear that, in order to build an economy that works for all people, “gig” and app-based companies cannot be allowed to exploit their workers under the guise of “innovation.” These companies claim their workers want to remain independent contractors, but what workers want is good pay, job security, flexibility and full rights under federal laws. This is a reasonable and just demand — and necessary to close generational gender and racial wealth gaps.

App-based companies are pouring significant resources into promoting government policies that prop up their worker exploitation model. Uber, Lyft, DoorDash Instacart and other app-based companies are loudly peddling misinformation in state legislatures, city councils and federal offices. Elected leaders at all levels need to recognize these policies for what they are — corporate efforts to rewrite the laws to benefit them — and reject the corporate interests behind the policies that carve out workers from universal protections.

Congress must also reject exclusions that lock people of color out of basic employment protections and pass legislation to extend protections to all workers, including app-based workers. The PRO Act is a great first step, which extends bargaining protections to workers who have been wrongly classified as “independent contractors” by their employers.

Across the country, app-based workers have organized to protect their health and safety and demand that their rights as workers be recognized and protected. Elected leaders cannot keep falling for corporate propaganda claiming a “21st-century” model. Work in the 21st century is still work; work that is organized on an app is still work.

We call on Congress to recognize the labor rights and protections of all workers and act boldly to ensure that app-based companies cannot block workers from equal rights in the name of “flexibility” and “innovation.”

News: Wasabi scores $112M Series C on $700M valuation to take on cloud storage hyperscalers

Taking on Amazon S3 in the cloud storage game would seem to be a fool-hearty proposition, but Wasabi has found a way to build storage cheaply and pass the savings onto customers. Today the Boston-based startup announced a $112 million Series C investment on a $700 million valuation. Fidelity Management & Research Company led the

Taking on Amazon S3 in the cloud storage game would seem to be a fool-hearty proposition, but Wasabi has found a way to build storage cheaply and pass the savings onto customers. Today the Boston-based startup announced a $112 million Series C investment on a $700 million valuation.

Fidelity Management & Research Company led the round with participation from previous investors. It reports that it has now raised $219 million in equity so far, along with additional debt financing, but it takes a lot of money to build a storage business.

CEO David Friend says that business is booming and he needed the money to keep it going. “The business has just been exploding. We achieved a roughly $700 million valuation on this round, so  you can imagine that business is doing well. We’ve tripled in each of the last three years and we’re ahead of plan for this year,” Friend told me.

He says that demand continues to grow and he’s been getting requests internationally. That was one of the primary reasons he went looking for more capital. What’s more, data sovereignty laws require that certain types of sensitive data like financial and healthcare be stored in-country, so the company needs to build more capacity where it’s needed.

He says they have nailed down the process of building storage, typically inside co-location facilities, and during the pandemic they actually became more efficient as they hired a firm to put together the hardware for them onsite. They also put channel partners like managed service providers (MSPs) and value added resellers (VARs) to work by incentivizing them to sell Wasabi to their customers.

Wasabi storage starts at $5.99 per terabyte per month. That’s a heck of a lot cheaper than Amazon S3, which starts at 0.23 per gigabyte for the first 50 terabytes or $23.00 a terabyte, considerably more than Wasabi’s offering.

But Friend admits that Wasabi still faces headwinds as a startup. No matter how cheap it is, companies want to be sure it’s going to be there for the long haul and a round this size from an investor with the pedigree of Fidelity will give the company more credibility with large enterprise buyers without the same demands of venture capital firms.

“Fidelity to me was the ideal investor. […] They don’t want a board seat. They don’t want to come in and tell us how to run the company. They are obviously looking toward an IPO or something like that, and they are just interested in being an investor in this business because cloud storage is a virtually unlimited market opportunity,” he said.

He sees his company as the typical kind of market irritant. He says that his company has run away from competitors in his part of the market and the hyperscalers are out there not paying attention because his business remains a fraction of theirs for the time being. While an IPO is far off, he took on an institutional investor this early because he believes it’s possible eventually.

“I think this is a big enough market we’re in, and we were lucky to get in at just the right time with the right kind of technology. There’s no doubt in my mind that Wasabi could grow to be a fairly substantial public company doing cloud infrastructure. I think we have a nice niche cut out for ourselves, and I don’t see any reason why we can’t continue to grow,” he said.

News: Vectra AI picks up $130M at a $1.2B valuation for its network approach to threat detection and response

Cybersecurity nightmares like the SolarWinds hack highlight how malicious hackers continue to exploit vulnerabilities in software and apps to do their dirty work. Today a startup that’s built a platform to help organizations protect themselves from this by running threat detection and response at the network level is announcing a big round of funding to

Cybersecurity nightmares like the SolarWinds hack highlight how malicious hackers continue to exploit vulnerabilities in software and apps to do their dirty work. Today a startup that’s built a platform to help organizations protect themselves from this by running threat detection and response at the network level is announcing a big round of funding to continue its growth.

Vectra AI, which provides a cloud-based service that uses artificial intelligence technology to monitor both on-premise and cloud-based networks for intrusions, has closed a round of $130 million at a post-money valuation of $1.2 billion.

The challenge that Vectra is looking to address is that applications — and the people who use them — will continue to be weak links in a company’s security set-up, not least because malicious hackers are continually finding new ways to piece together small movements within them to build, lay and finally use their traps. While there will continue to be an interesting, and mostly effective, game of cat-and-mouse around those applications, a service that works at the network layer is essential as an alternative line of defense, one that can find those traps before they are used.

“Think about where the cloud is. We are in the wild west,” Hitesh Sheth, Vectra’s CEO, said in an interview. “The attack surface is so broad and attacks happen at such a rapid rate that the security concerns have never been higher at the enterprise. That is driving a lot of what we are doing.”

Sheth said that the funding will be used in two areas. First, to continue expanding its technology to meet the demands of an ever-growing threat landscape — it also has a team of researchers who work across the business to detect new activity and build algorithms to respond to it. And second, for acquisitions to bring in new technology and potentially more customers.

(Indeed, there has been a proliferation of AI-based cybersecurity startups in recent years, in areas like digital forensics, application security and specific sectors like SMBs, all of which complement the platform that Vectra has built, so you could imagine a number of interesting targets.)

The funding is being led by funds managed by Blackstone Growth, with unnamed existing investors participating (past backers include Accel, Khosla and TCV, among other financial and strategic investors). Vectra today largely focuses on enterprises, highly demanding ones with lots at stake to lose. Blackstone was initially a customer of Vectra’s, using the company’s flagship Cognito platform, Viral Patel — the senior MD who led the investment for the firm — pointed out to me.

The company has built some specific products that have been very prescient in anticipating vulnerabilities in specific applications and services. While it said that sales of its Cognito platform grew 100% last year, Cognito Detect for Microsoft Office 365 (a separate product) sales grew over 700%. Coincidentally, Microsoft’s cloud apps have faced a wave of malicious threats. Sheth said that implementing Cognito (or indeed other network security protection) “could have prevented the SolarWinds hack” for those using it.

“Through our experience as a client of Vectra, we’ve been highly impressed by their world-class technology and exceptional team,” 
John Stecher, CTO at Blackstone, said in a statement. “They have exactly the types of tools that technology leaders need to separate the signal from the noise in defending their organizations from increasingly sophisticated cyber threats. We’re excited to back Vectra and Hitesh as a strategic partner in the years ahead supporting their continued growth.”

Looking ahead, Sheth said that endpoint security will not be a focus for the moment because “in cloud there is so much open territory”. Instead it partners with the likes of CrowdStrike, SentinelOne, Carbon Black and others.

In terms of what is emerging as a stronger entry point, social media is increasingly coming to the fore, he said. “Social media tends to be an effective vector to get in and will remain to be for some time,” he said, with people impersonating others and suggesting conversations over encrypted services like WhatsApp. “The moment you move to encryption and exchange any documents, it’s game over.”

News: Gr4vy launches Cloud payment orchestration, pulls in $11.1M Series A led by Nyca Partners

Gr4vy, (pronounced ‘gravy’) is a cloud-native payments company with a “payment orchestration platform (POP)” that merges a Cloud platform with payments infrastructure. It’s also announcing a Series A funding round of $11.1M, led by Nyca Partners (a VC with a bench of partners who are ex-Visa ), with participation from Activant Capital (a fintech investor),

Gr4vy, (pronounced ‘gravy’) is a cloud-native payments company with a “payment orchestration platform (POP)” that merges a Cloud platform with payments infrastructure. It’s also announcing a Series A funding round of $11.1M, led by Nyca Partners (a VC with a bench of partners who are ex-Visa ), with participation from Activant Capital (a fintech investor), Global Founders Capital, and Firestartr bringing its total funding to $12.2M.

So what is Gr4vy tackling here?

Over a video call, John Lunn, founder and CEO of Gr4vy outlined how it works.

He told me that having worked in the payments space since the mid 1990s (Lunn is a veteran of PayPal) he saw the same problem over and over again: every retailer in the world is building the same piece of software.

He said retailers often start with one payment processor, grow and expand, but basically end up building what is now known as an ‘orchestration’ platform. Essentially it’s like an internal router to route your payments wherever they need to go in the world. But the problem is that it all gradually becomes much and more complex to maintain.

He said: “I looked at the problem. I realized we need to create a piece of software that the retailer can run that will mean that payments get out of the way and it can all can be managed and orchestrated the way the retailer wants to do it… I thought there are two ways to do this: you can either get an endpoint SAAS to connect to this. But the more I thought about it, the more I felt like that’s actually not the solution here. We needed to give you something that allows you to do it yourself and fits into your infrastructure. So what we built with Gravy is essentially a cloud, where we spin you up an instance of Gravy on the cloud, wherever, whatever cloud you need it to be on, whether it’s, Google, Amazon, Microsoft, or even in your own data center. That essentially gives you a platform to manage and control how your payments flow, both on the front end and the back end.”

Thus Gr4vy is quite a new idea: it combines Cloud and payment orchestration together on the one platform.

Gr4vy wil compete to some extent with Spreedly and modo. However, Gr4vy claims to be the only payments provider that will spin up a cloud instance for a customer.

It says, this gives a lot of flexibility for managing a payments stack as a company scales and removes a lot of the risks caused by a single point of failure or shared infrastructure. It also means it can be deployed across geographies, putting ‘Edges’ closer to customers. This, says Gr4vy, means fewer abandoned shopping carts, lost payments, and stronger compliance with local regulations. The platform also offers centralized reporting, monitoring, and management.

Lunn added: “We are the only payment orchestration platform built natively in the cloud… Retailers can expand and control their payment stack from anywhere. Gr4vy is also payment service provider agnostic. Retailers can mix and match providers, payment methods and route their transactions without being locked into a single ecosystem.”

So, Gr4vy, acts as a conduit between retailers’ shopping carts and payment providers. By offering instances – says the startup – it can give retailers individualized infrastructure in the cloud.

The launch of Gr4vy comes at a key time for online retailers as the world moves from part online shopping to almost 100% due to the pandemic.

GR4vy says its benefits include flexibility, customized workflows, a PCI1 Certified Gr4vy vault, a universal API, an easy modern checkout, no-code admin and centralized Transaction Reports.

Hans Morris, managing partner of Nyca Partners said in a statement: “Very few people in the world have as much experience and insight in international payments as John and his team. And their vision of what is needed for merchants is spot-on: a cloud-native tool to let businesses orchestrate and optimize their payments using their intuitive interfaces (no engineering!), robust security, and simple, seamless implementation. Much easier than managing today’s menu of complex, multiple payment platforms.”

“As investors focused on the future of commerce infrastructure, we’re eager to continue working with John and the Gr4vy team as they simplify payments orchestration for merchants and marketplaces of all sizes,” added Steve Sarracino, founder and partner at Activant Capital.

News: Google announces career and digital training initiative for formerly incarcerated individuals

Google today announced the launch of Grow with Google Career Readiness for Reentry. The initiative — created in partnership with nonprofits The Last Mile, Center for Employment Opportunities (CEO), Defy Ventures, Fortune Society and The Ladies of Hope Ministries — is designed to offer job readiness and digital skill training for formerly incarcerated individuals. As

Google today announced the launch of Grow with Google Career Readiness for Reentry. The initiative — created in partnership with nonprofits The Last Mile, Center for Employment Opportunities (CEO), Defy Ventures, Fortune Society and The Ladies of Hope Ministries — is designed to offer job readiness and digital skill training for formerly incarcerated individuals.

As the company notes in a blog post today, returning citizens have an unemployment rate 5x higher than the national average — and returning citizens who are Black experience this at an even higher rate, due to discriminatory practices. In all, some 600,000 Americans attempt to make the transition from incarceration to employment every year.

Beginning this year, the initiative is set to train 10,000 people with a combination project-based and video learning curriculum. The learnings revolve around five points, per Google,

  1. Getting Started with the Basics
  2. Job Search
  3. Job Readiness,
  4. Online Safety
  5. “Next Step” Job Readiness Skills

“Lack of access to digital skills training and job coaching puts formerly incarcerated individuals at a severe disadvantage when trying to reenter the workforce and increase their economic potential,” said YouTube’s Global Head of Human Rights Malika Saada Saar in a statement tied to the news. “We are thrilled to work alongside program partners who have demonstrated true expertise and leadership in supporting successful reentry through digital skills training to men and women, mothers and fathers, impacted by incarceration.”

The company notes that the program is part of a broader initiative that has found it investing $40 million in criminal justice reform nonprofits, as well as $60 million for computer science learning.

News: Hacking my way into analytics: A creative’s journey to design with data

There’s a growing need for basic data literacy in the tech industry, and it’s only getting more taxing by the year, so it’s essential to equip your whole team with the right exploratory medium.

Sydney Anh Mai
Contributor

Sydney Anh Mai is an award-winning product designer at Kickstarter. Her work has appeared on The Verge, Design Weekly and Core 77.

Growing up, did you ever wonder how many chairs you’d have to stack to reach the sky?

No? I guess that’s just me then.

As a child, I always asked a lot of “how many/much” questions. Some were legitimate (“How much is 1 USD in VND?”); some were absurd (“How tall is the sky and can it be measured in chairs?”). So far, I’ve managed to maintain my obnoxious statistical probing habit without making any mortal enemies in my 20s. As it turns out, that habit comes with its perks when working in product.

Growing up, did you ever wonder how many chairs you’d have to stack to reach the sky?

My first job as a product designer was at a small but energetic fintech startup whose engineers also dabbled in pulling data. I constantly bothered them with questions like, “How many exports did we have from that last feature launched?” and “How many admins created at least one rule on this page?” I was curious about quantitative analysis but did not know where to start.

I knew I wasn’t the only one. Even then, there was a growing need for basic data literacy in the tech industry, and it’s only getting more taxing by the year. Words like “data-driven,” “data-informed” and “data-powered” increasingly litter every tech organization’s product briefs. But where does this data come from? Who has access to it? How might I start digging into it myself? How might I leverage this data in my day-to-day design once I get my hands on it?

Data discovery for all: What’s in the way?

“Curiosity is our compass” is one of Kickstarter’s guiding principles. Powered by a desire for knowledge and information, curiosity is the enemy of many larger, older and more structured organizations — whether they admit it or not — because it hinders the production flow. Curiosity makes you pause and take time to explore and validate the “ask.” Asking as many what’s, how’s, why’s, who’s and how many’s as possible is important to help you learn if the work is worth your time.

News: MagicBell raises $1.9M to build a plug-and-play notification platform for product teams

One of the key ingredients in effective product development is receiving timely and relevant notifications about customer use, engagement, potential issues and more. Engineers, developers and product managers rely on that flow of information, but it’s typically delivered either via legacy email tools, or through notification systems built into product management dashboards that devs have

One of the key ingredients in effective product development is receiving timely and relevant notifications about customer use, engagement, potential issues and more. Engineers, developers and product managers rely on that flow of information, but it’s typically delivered either via legacy email tools, or through notification systems built into product management dashboards that devs have to hand-code themselves. MagicBell, a startup that just went through Y Combinator’s most recent Winter cohort, has raised a $1.9 million seed round to deliver a rich notification platform for product teams that’s easy to integrate and use.

The round was led by Cherry Ventures, and includes participation by a number of angel investors including Algolia co-founder Nicolas Dessaigne, Twitter Director of Product Management Marie Outtier, and Wunderlist and Pitch co-founder Christian Reber. This list itself is a great endorsement of the need for what MagicBell’s building, since it’s a storied collection of veteran experts who have ample experience actually building some of the world’s most engaging software products.

“Sofia [Bendz], Partner at Cherry Ventures], of course, worked at Spotify,” explained MagicBell CEO and co-founder Hana Mohan in an interview. “She has built a consumer product, and she has invested in a lot of startups […] we followed YC’s advice in this batch, which was to definitely leave some room in the round for strategic angels.”

MagicBell's Notification inbox

An example of MagicBell’s Notification inbox.

That deep product experience on the cap table should serve MagicBell well as it seeks to grow the team, which currently consists of Mohan and co-founder Josue Montano. She and Montano previously worked on customer support ticketing system startup SupportBee, but found they were spending a lot of their time and effort on just building a notifications system for the platform. The greater opportunity, they realized, was in making that process plug-and-play, and scalable, since it’s something that can be intensely cost- and effort-intensive in setting up a new product, even though it’s also not anyone’s primary focus when building their software.

Basically everyone today is familiar and comfortable with a robust notification system — we use them constantly on our Android and iOS devices. Bu product teams use them, too, and the experience of doing so can add quite a bit of complexity and anxiety if they’re not handled well. MagicBell offers a notification inbox that’s embeddable into existing software via React, Javascript and REST (with additional frameworks in the pipeline), which provides real-time notification delivery, syncing of delivery and read status, individual user preference settings, and delivery across web, email and mobile clients.

Long term, the plan is to build MagicBell into a full-featured notification platform that offers a highly-customizable means of keeping your product team informed and in sync. Accordingly, the startup’s first priority with this initial funding is to hire engineers to help it build, says Mohan, and it’s also being driven by the product roadmaps of some of its initial customers — which coincidentally, includes a number of its investors.

“One of the cool things for us was definitely that three or four of our customers ended up investing,” Mohan said, noting that Reber’s startup Pitch was actually a customer before he decided to invest. “The other great thing about [Pitch] is that they have a pretty extensive roadmap themselves of launching a mobile offering, both on iOS and Android. So they’re really pushing the product forward, which is great for us.”

Mohan is also one of the inaugural guests on our new podcast Found, and you can subscribe now to get our episode with her when it becomes available on Friday. She goes into a lot more detail about YC, and the process of identifying the need for MagicBell in the market, plus plenty more, so be sure to tune in.

News: RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

The last year of pandemic living has been real-world, and sometimes harrowing, proof of how important it can be to have efficient and well-equipped emergency response services in place. They can help people remotely if need be, and when they cannot, they make sure that in-person help can be dispatched quickly in medical and other

The last year of pandemic living has been real-world, and sometimes harrowing, proof of how important it can be to have efficient and well-equipped emergency response services in place. They can help people remotely if need be, and when they cannot, they make sure that in-person help can be dispatched quickly in medical and other situations. Today, a company that’s building cloud-based tools to help with this process is announcing a round of funding as it continues to grow.

RapidDeploy, which provides computer-aided dispatch technology as a cloud-based service for 911 centers, has closed a round of $29 million, a Series B round of funding that will be used both to grow its business, and to continue expanding the SaaS tools that it provides to its customers. In the startup’s point of view, the cloud is essential to running emergency response in the most efficient manner.

“911 response would have been called out on a walkie talkie in the early days,” said Steve Raucher, the co-founder and CEO of RapidDeploy, in an interview. “Now the cloud has become the nexus of signals.”

Washington, DC-based RapidDeploy provides data and analytics to 911 centers — the critical link between people calling for help and connecting those calls with the nearest medical, police or fire assistance — and today it has about 700 customers using its RadiusPlus, Eclipse Analytics and Nimbus CAD products.

That works out to about 10% of all 911 centers in the US (7,000 in total), and covering 35% of the population (there are more centers in cities and other dense areas). Its footprint includes state coverage in Arizona, California, and Kansas. It also has operations in South Africa, where it was originally founded.

The funding is coming from an interesting mix of financial and strategic investors. Led by Morpheus Ventures, the round also had participation from GreatPoint Ventures, Ericsson Ventures, Samsung Next Ventures, Tao Capital Partners, Tau Ventures, among others. It looks like the company had raised about $30 million before this latest round, according to PitchBook data. Valuation is not being disclosed.

Ericsson and Samsung, as major players in the communication industry, have a big stake in seeing through what will be the next generation of communications technology and how it is used for critical services. (And indeed, one of the big leaders in legacy and current 911 communications is Motorola, a would-be competitor of both.) AT&T is also a strategic go-to-market (distribution and sales) partner of RapidDeploy’s, and it also has integrations with Apple, Google, Microsoft, and OnStar to feed data into its system.

The business of emergency response technology is a fragmented market. Raucher describes them as “mom-and-pop” businesses, with some 80% of them occupying four seats or less (a testament to the fact that a lot of the US is actually significantly less urban than its outsized cities might have you think it is), and in many cases a lot of these are operating on legacy equipment.

However, in the US in the last several years — buffered by innovations like the Jedi project and FirstNet, a next-generation public safety network — things have been shifting. RapidDeploy’s technology sits alongside (and in some areas competes with) companies like Carbyne and RapidSOS, which have been tapping into the innovations of cell phone technology both to help pinpoint people and improve how to help them.

RapidDeploy’s tech is based around its RadiusPlus mapping platform, which uses data from smart phones, vehicles, home security systems and other connected devices and channels it to its data stream, which can help a center determine not just location but potentially other aspects of the condition of the caller. Its Eclipse Analytics services, meanwhile, are meant to act as a kind of assistant to those centers to help triage situations and provide insights into how to respond. The Nimbus CAD then helps figure out who to call out and routing for response. 

Longer term, the plan will be to leverage cloud architecture to bring in new data sources and ways of communicating between callers, centers and emergency care providers.

“It’s about being more of a triage service rather than a message switch,” Raucher said. “As we see it, the platform will evolve with customers’ needs. Tactical mapping ultimately is not big enough to cover this. We’re thinking about unified communications.” Indeed, that is the direction that many of these services seem to be going, which can only be a good thing for us consumers.

“The future of emergency services is in data, which creates a faster, more responsive 9-1-1 center,” said Mark Dyne, Founding Partner at Morpheus Ventures, in a statement. “We believe that the platform RapidDeploy has built provides the necessary breadth of capabilities that make the dream of Next-Gen 9-1-1 service a reality for rural and metropolitan communities across the nation and are excited to be investing in this future with Steve and his team.” Dyne has joined the RapidDeploy board with this round.

News: ‘Returnal’ is a frantic, familiar pleasure — but spurns mainstream appeal to its peril

Returnal, released today for the PlayStation 5, is an action adventure that has you exploring an alien world that reconfigures itself whenever you die, bringing you back for another shot at escaping. It’s exciting, frustrating, and beautiful, though it isn’t particularly original. But while it is arguably the first game to be released that was

Returnal, released today for the PlayStation 5, is an action adventure that has you exploring an alien world that reconfigures itself whenever you die, bringing you back for another shot at escaping. It’s exciting, frustrating, and beautiful, though it isn’t particularly original. But while it is arguably the first game to be released that was designed and built for next generation consoles, it’s not the mainstream hit many gamers are waiting for.

First I should probably justify my “arguably.” The PS5 debuted with the impressive remake of Demon’s Souls, and while I enjoyed that greatly, it was only next-gen in its presentation; many dated aspects faithfully carried over from the original mean it can’t really be considered a fully next generation title. The pack-in Astro’s Playroom is a delight but doesn’t compare with full-scale games. Destruction All-Stars was something of a damp squib. And excellent games like Spider-Man: Miles Morales and Assassin’s Creed: Valhalla span the generations, playing best but by no means exclusively on PS5.

So Returnal really is, in a non-trivial way, the first really “next-gen” PS5 game — and it carries the “next-gen” PS5 price tag of $70, more in many regions. Can it justify this premium? In some ways yes, but like Demon’s Souls this is a difficult game that involves a potentially off-putting amount of repetition and failure for mainstream audiences.

The game starts with your character, a sci-fi space explorer working for a mysterious company called Astra (there are clear nods to Weyland-Yutani from Alien), crashing on a forbidden planet and finding herself — literally — stuck in a sort of time loop. (You’ll see what I mean by literally.)

The developers have obviously seen Prometheus.

Without getting into the specifics of the plot, which is slowly revealed through found recordings, exploration of ancient ruins, and decoding alien symbols, Selene is seemingly trapped on the planet until she can figure out what’s going on, and whenever she dies the world shifts around to provide new challenges and opportunities.

Each loop or “cycle” involves the player starting from the crash site and progressing through the world, different but familiar every time. You encounter enemies, collect power-ups like new weapons or artifacts that affect your abilities, and occasionally an item that will permanently augment your suit or open new paths to take.

To call any individual aspect of the game original would be inaccurate — it takes with a free hand from its august predecessors in both gameplay and presentation. Without spoiling too much I’d say its progression and design share the most with indie breakout hit Dead Cells, with a dose of Risk of Rain 2, and a setting lifted wholesale from elaborating on Alien and Prometheus. That said, the story and backstory owe more to Solaris. It wears its influences on its sleeve to be sure, but they come together as something cohesive, not a sloppy pastiche.

Run, gun, rinse, repeat

Returnal starts out almost frustratingly simple, but this is soon remedied as new abilities and layers of complexity are added to the mix; expect the “tutorial” to be meted out over a few hours as things are discovered organically.

You make your way through what amounts to arena after arena, sometimes large and multi-layered, sometimes confined, and fight whatever appears. Combat is frantic and high risk — monsters don’t telegraph ponderous swipes at you but rather spew dozens or hundreds of bullets in your direction, making you rely on smart anticipatory movement and the cluttered landscape to stay alive. As you defeat them you accrue increasingly powerful boons that only last until you get hit, at which point they all disappear, adding a layer of urgency to every encounter: you could gain a crucial edge for the next miniboss — or lose what you’ve built up over minutes of careful play. You can’t take any enemy lightly — those that don’t kill you will make you weaker.

The player moves forward by exploring and eventually defeating an area boss, encounters that are more than a little taxing and generally take a few tries. Then it’s on to a new, different “biome” to do it all again with a different color scheme (and new enemies, hazards and so on).

The look and feel of Returnal is what you might call “early next-gen.” It’s detailed, interesting looking and realistic in a sci-fi way, and it uses lighting and color well to create both a sense of place and gameplay objectives. It’s better in some ways than what you’d expect from a PS4 or Xbox One game but ultimately the advances here seem to be more on the side of “fewer limitations” rather than “new capabilities.” Load times are practically non-existent — a second or two at most — and in places where sightlines are farther than a room or two, the scale of what’s being drawn is impressive. The framerate is a steady 60, making combat fluid no matter how crowded and chaotic it gets.

As for the claim of a “living world” that’s truly different every time, you can pretty much ignore that. You’ll encounter the same rooms and structures repeatedly, maybe with different enemies or items, but don’t expect a wildly different experience every loop. Just enough that the repetition isn’t too repetitious.

Image Credits: Sony/Housemarque

Sound is solid and I’d definitely recommend headphones. Your number one issue is going to be getting blasted in the back and positional audio will help a lot with that, as each enemy has characteristic noises for its actions.

The PS5 controller’s advanced haptics are put to good use with two-stage virtual triggers and a lot of contextual vibrations. I do wish there was a way to control these with a bit more granularity, as the constant patter of rain in the first area was numbing my hands, but the other haptic cues were useful and quickly became second nature.

Games in the “roguelite” (i.e. you start from scratch every life like a roguelike, but occasionally gain permanent upgrades) genre can fall flat if your progression, either within a loop or over many of them, involves little more than “+4% pistol damage” or a few more hit points. Fortunately Returnal is well aware of this and its weapons, artifacts, perks and so on often confer interesting bonuses or risk/reward mechanics. And you only have one weapon at a time, meaning the choice between, say, an assault rifle with special ability A and a shotgun with special ability B is a complex and risky one.

Eventually you’ll be able to skip past certain areas, but you may not want to, preferring to scour side paths for resources so you’re not going into the next boss room naked and afraid. In general the game manages to keep a lot of interesting tensions going on with the player that make every decision consequential, not to say agonizing.

Next-gen price tag

Is Returnal worth its premium $70 asking price? For some people, yes. But this isn’t the kind of mainstream blockbuster that would ordinarily justify the increased cost.

So far I’ve played about 20 hours, done 30-odd runs, and based on what I know I’m about halfway through the game. Most of my progress was made on what I think of “prestige” runs, the handful where everything goes right and I get much further than before, making them tense and exciting. (Many ended within five minutes due to poor momentum or rage quits.) The game promises replay value past the credits, though, so a guess of 40 hours of content is more of a floor than a ceiling.

One of several trips to your house, inexplicably replicated on the alien planet…

The difficulty may present a barrier to many players. A dialogue at the start of the game warns you that the game is meant to be challenging and that death is part of the journey. Great, but that doesn’t make it any less frustrating when you get ambushed by a dozen enemies, wiping out half an hour of of progress in an instant. While generally the game falls into the “tough but fair” category, there are spikes here and there that feel gratuitous, and loops where you feel unlucky or underpowered and have to fight the urge to reset.

I don’t mind personally — compared to the Dark Souls series it’s a cakewalk. I almost beat the first boss on my first encounter; good luck doing that with Ornstein and Smough or Father Gascoigne! But like those games it takes a certain type of player to want to power through the early hours and access the huge amount of value essentially locked behind repeated failure. Similar to how many Demon’s Souls players never progress past that game’s punishing first area, players not ready for the acrobatics and perseverance necessary to traverse the unforgiving bullet hell of Returnal may never escape its gloomy, restrictive first biome for the bright, open second one or glimpse its intriguing backstory. (I’ve included some tips below to help people get through the first hours.)

Compared with the steady progression and traditional storytelling of something like AC: Valhalla or Miles Morales this may put off less masochistic gamers or prompt more than a few controller-throwing, refund-requesting moments. After all, paying $70 for a game that slaps you in the face while you try to access the latter $50 worth of it can be justifiably frustrating.

With all that said, it is nice to see a AAA next-generation game that isn’t a sequel or franchise, and seeing the “roguelite” formula embraced seriously beyond the indie world. Returnal may not be for everyone, but for the subset of gamers who have embraced this genre for years, it’s an easy one to recommend.


Tips for playing:

If you do decide to dive in, here are a handful of non-spoilery “wish I’d known that” tips to get you on the right track.

  • There are lots of hidden rooms and items, so check your mini-map frequently for things you’ve missed in the chaos and peek in every nook and cranny.
  • When you’re undamaged, healing pickups contribute towards adding crucial max health — one more reason to not get hit.
  • New abilities create new opportunities in old areas — there’s a reason so much of the first biome is inaccessible at first.
  • You can get to those treasures behind bars. Look around carefully (and shoot everything).
  • “Malignant” treasure is usually more trouble than it’s worth and the debuffs can sink a run. Only do if desperate or you have a cure handy. (Parasites on the other hand can be very useful.)
  • There’s always a healing item for sale at the biome’s “shop,” so there’s no excuse for going into a boss room without one. (And self-healing artifacts will save your life five times over.)

News: Zynga and Rollic acquire the hyper-casual game studio behind High Heels

Last year, Zynga bought hyper-casual game maker Rollic. Today, Rollic is a Zynga subsidiary, and it’s announcing the acquisition of another game studio called Uncosoft. Like Rollic, Uncosoft develops hyper-casual games and is based in Turkey (Istanbul in Rollic’s case, Izmir in Uncosoft’s). In fact, Rollic has already published a couple of Uncosoft games, most

Last year, Zynga bought hyper-casual game maker Rollic. Today, Rollic is a Zynga subsidiary, and it’s announcing the acquisition of another game studio called Uncosoft.

Like Rollic, Uncosoft develops hyper-casual games and is based in Turkey (Istanbul in Rollic’s case, Izmir in Uncosoft’s). In fact, Rollic has already published a couple of Uncosoft games, most notably High Heels, in which the player navigates an obstacle course in increasingly ridiculous high heels — the company said High Heels (or, if you insist, High Heels!) has been downloaded more than 60 million times since it launched in January, and it’s even been praised for bringing “queer joy to the top of the App Store charts.”

Rollic co-founder and CEO Burak Vardal told me that when you’re in the hyper-casual gaming business, you’re “always looking for product-oriented teams.” And it sounds like Vardal is impressed by what he’s seen of the Uncosoft team, making him confident that it can successfully build “new titles like High Heels.”

“Producing a game together as development studio and publisher, you already start working like a merged company,” he said. “You argue about game design all day, you share strategies […] and you — not on purpose — start learning about how that company operates, how are the founders, how is the art team.”

Meanwhile, Uncosoft CEO Edip Enes Çakır said in a statement that there has been “unprecedented harmony” between the two teams as they’ve worked together in recent years, and that “our culture and vision of making global games will be augmented with the expertise of Rollic and Zynga.”

Rollic was actually Zynga’s fourth acquisition in Istanbul, so it’s clear that the city and country are becoming a bit of a hub. Vardal said Rollic does have partners outside of Turkey, but he suggested that the country has been particularly successful with hyper-casual games because of its huge student population.

Verdal also suggested that High Heels points to a path that other hyper-casual games might follow to success: namely, TikTok.

“The animations of the game and the character mechanic are what we call TikTok-able,” he said. “It had a huge impact in Gen Z and huge organic reach in TikTok […] The new generation wants content that feeds that ecosystem.”

The financial terms of the acquisition were not disclosed.

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