Monthly Archives: April 2021

News: Willo launches its tooth-brushing robot for kids

Are you 100% sure that your children are brushing their teeth properly? A New York-based startup called Willo has been working for several years on a device that should transform the tooth-brushing experience for children. Willo isn’t a new toothbrush — electric or not. It’s an oral care device that doesn’t look like a toothbrush

Are you 100% sure that your children are brushing their teeth properly? A New York-based startup called Willo has been working for several years on a device that should transform the tooth-brushing experience for children.

Willo isn’t a new toothbrush — electric or not. It’s an oral care device that doesn’t look like a toothbrush at all. The startup has worked with dental professionals to start from scratch with oral care in mind.

The device can be quite intimidating when you don’t see it in action as it takes quite a bit of shelf space and you don’t know what you’re supposed to do. But when you see it in action, it looks easier than expected. Willo specifically targets children because they tend to struggle to reach every tooth and brush properly.

Kids are supposed to grab the handle and put the mouthpiece in their mouth. They can start brushing by pressing the button and that’s it. They don’t have to do anything else. The silicone-based mouthpiece also features soft bristles. It starts vibrating in your kid’s mouth when they press the button.

The handle is connected to a bigger home station that contains a water tank with a special rinse liquid. Kids don’t have to use toothpaste and don’t have to rinse their mouth. Everything is handled by the device.

Finally, Willo is a connected device, which means that parents can track oral care in a mobile app. You can also set up multiple users — your kids will have to swap the mouthpiece before using the device.

Image Credits: Willo

If you’re thinking about buying a device for your children, Willo costs $199. You then have to pay $13 per month to receive rinse pods as well as new mouthpieces that always fit.

While the product is going live today, the startup has already tested it with real families. These children rated the device 4.73/5 and parents gave an NPS of 70+. They’ve all kept using Willo after the testing phase.

Behind this product, there’s a team of 33 people in France and the U.S. They have filed over 50 patents over the past 7 years — 30 of them have been granted so far. The company has raised $17 million in total funding from Kleiner Perkins, Bpifrance and Matt Rogers’ fund Incite.

It’s true that the concept of a toothbrush hasn’t changed at all. Making a device that changes the way you brush your teeth is an ambitious bet. But it’s clear that the startup has made a lot of efforts to tackle this challenge. Now let’s see if they manage to convince parents.

Image Credits: Willo

News: Meroxa raises $15M Series A for its real-time data platform

Meroxa, a startup that makes it easier for businesses to build the data pipelines to power both their analytics and operational workflows, today announced that it has raised a $15 million Series A funding round led by Drive Capital. Existing investors Root, Amplify and Hustle Fund also participated in this round, which together with the

Meroxa, a startup that makes it easier for businesses to build the data pipelines to power both their analytics and operational workflows, today announced that it has raised a $15 million Series A funding round led by Drive Capital. Existing investors Root, Amplify and Hustle Fund also participated in this round, which together with the company’s previously undisclosed $4.2 million seed round now brings total funding in the company to $19.2 million.

The promise of Meroxa is that can use a single platform for their various data needs and won’t need a team of experts to build their infrastructure and then manage it. At its core, Meroxa provides a single Software-as-a-Service solution that connects relational databases to data warehouses and then helps businesses operationalize that data.

Image Credits: Meroxa

“The interesting thing is that we are focusing squarely on relational and NoSQL databases into data warehouse,” Meroxa co-founder and CEO DeVaris Brown told me. “Honestly, people come to us as a real-time FiveTran or real-time data warehouse sink. Because, you know, the industry has moved to this [extract, load, transform] format. But the beautiful part about us is, because we do change data capture, we get that granular data as it happens.” And businesses want this very granular data to be reflected inside of their data warehouses, Brown noted, but he also stressed that Meroxa can expose this stream of data as an API endpoint or point it to a Webhook.

The company is able to do this because its core architecture is somewhat different from other data pipeline and integration services that, at first glance, seem to offer a similar solution. Because of this, users can use the service to connect different tools to their data warehouse but also build real-time tools on top of these data streams.

Image Credits: Meroxa

“We aren’t a point-to-point solution,” Meroxa co-founder and CTO Ali Hamidi explained. “When you set up the connection, you aren’t taking data from Postgres and only putting it into Snowflake. What’s really happening is that it’s going into our intermediate stream. Once it’s in that stream, you can then start hanging off connectors and say, ‘Okay, well, I also want to peek into the stream, I want to transfer my data, I want to filter out some things, I want to put it into S3.”

Because of this, users can use the service to connect different tools to their data warehouse but also build real-time tools to utilize the real-time data stream. With this flexibility, Hamidi noted, a lot of the company’s customers start with a pretty standard use case and then quickly expand into other areas as well.

Brown and Hamidi met during their time at Heroku, where Brown was a director of product management and Hamidi a lead software engineer. But while Heroku made it very easy for developers to publish their web apps, there wasn’t anything comparable in the highly fragmented database space. The team acknowledges that there are a lot of tools that aim to solve these data problems, but few of them focus on the user experience.

Image Credits: Meroxa

“When we talk to customers now, it’s still very much an unsolved problem,” Hamidi said. “It seems kind of insane to me that this is such a common thing and there is no ‘oh, of course you use this tool because it addresses all my problems.’ And so the angle that we’re taking is that we see user experience not as a nice-to-have, it’s really an enabler, it is something that enables a software engineer or someone who isn’t a data engineer with 10 years of experience in wrangling Kafka and Postgres and all these things. […] That’s a transformative kind of change.”

It’s worth noting that Meroxa uses a lot of open-source tools but the company has also committed to open-sourcing everything in its data plane as well. “This has multiple wins for us, but one of the biggest incentives is in terms of the customer, we’re really committed to having our agenda aligned. Because if we don’t do well, we don’t serve the customer. If we do a crappy job, they can just keep all of those components and run it themselves,” Hamidi explained.

Today, Meroxa, which the team founded in early 2020, has over 24 employees (and is 100% remote). “I really think we’re building one of the most talented and most inclusive teams possible,” Brown told me. “Inclusion and diversity are very, very high on our radar. Our team is 50% black and brown. Over 40% are women. Our management team is 90% underrepresented. So not only are we building a great product, we’re building a great company, we’re building a great business.”  

News: Microsoft’s latest Surface Laptop goes on sale this week, starting at $999

Microsoft is understandably positioning the latest additions to its Surface line as productivity devices. Laptop sales, in particular, have jumped amid the pandemic, as many have scrambled to shift to a work from home setting. With that in mind, the latest version of the Surface Laptop is far and away the headline item amid a

Microsoft is understandably positioning the latest additions to its Surface line as productivity devices. Laptop sales, in particular, have jumped amid the pandemic, as many have scrambled to shift to a work from home setting. With that in mind, the latest version of the Surface Laptop is far and away the headline item amid a new batch of devices.

The Surface Laptop 4 doesn’t seem to mark a massive upgrade to the line, arriving about a year and half after the previous model. Of course, the product has been one of the better received among the company’s proprietary hardware offerings, swapping the more creator-focused convertible models for a more straightforward approach. Sometimes the classics are classics for a reason.

Image Credits: Microsoft

Available with either a 13.5- or 15-inch touchscreen, the new Laptop sports either an 11th Gen Intel Core or AMD Ryzen processor. The system’s lowest configuration will run $999, but Microsoft has yet to break down the pricing from there. The company is promising improved performance and increased battery life, over the 11.5 posted hours on the Laptop 3. The below video puts the new time at “up to 19 hours,” which big if true — and nice for when we all start traveling again.

The system builds on its predecessor’s HD webcam with the addition of improved low-light capabilities. That’s paired with a studio mic array. Again, nothing groundbreaking, but it’s nice to see companies paying attention to this stuff in the age of COVID-19, when a concerning percentage of our interpersonal communication occurs via webcam.

The design language is similar to earlier versions, though the company has swapped in a new Ice Blue color option. Microsoft is keeping that proprietary charging port around (fast charging will get you up to 80% in an hour). That’s coupled with USB A and C. There are a pair of Dolby Atmos speakers on board and the touchscreen works with the Surface Pen.

The Laptop is available for preorder today in the U.S., Canada and Japan, and starts shipping on April 15. The 13.5-inch AMD Ryzen with 8GB of RAM and 256GB of storage runs $999. On the high end, the 15-inch Intel Core i7 with 32GB of RAM and 1TB of storage is $2,399 (plus another $100 if you want to upgrade Windows 10 Home to Pro). The company is tossing in Surface Earbuds for early preorders.

News: Microsoft is really pushing Teams with its latest accessories

The new Surface Laptop was the marquee arrival in today’s Microsoft announcement, but boy howdy, the company also dropped a whole bunch of new accessories. It’s a pretty broad range of new devices, including some small updates to existing products and entirely new entries. But there’s one clear through line across them all: Teams. Microsoft

The new Surface Laptop was the marquee arrival in today’s Microsoft announcement, but boy howdy, the company also dropped a whole bunch of new accessories. It’s a pretty broad range of new devices, including some small updates to existing products and entirely new entries. But there’s one clear through line across them all: Teams.

Microsoft is, after all, a software company at heart. That’s always fueled the company’s hardware products. So it’s really not a major surprise that its productivity software is the driving force here. After all, this is the company that was pushing Office integration on its earbuds.

Image Credits: Microsoft

Matter of fact, the company’s actually debuting a slight upgrade to its Surface Headphone line. The Headphones 2+ for Business. The big distinction here is the addition on-ear Teams control. The other additions to the well-received over-ear headphones are fairly minor (hence the telling “2+” name), including improved remote calling. They also run a bit of a premium at $299 to the Headphone 2’s $250. They’re shipping later this month.

Image Credits: Microsoft

The remainder of the new products fall under the “Modern” line, which currently also includes the Modern Mouse. Joining the Headphones are the Microsoft Modern USB and Wireless Headsets. Here the products get a dedicated Teams button for joining calls on MS’ platform. They’ll ship in June for $50 and $100, respectively.

Microsoft is also adding a 1080p webcam to the mix. The Modern Webcam has a 78-degree field of view and can shoot in HDR. There’s a privacy shutter on board, as well as software settings for things like auto white balance and facial retouching, if you’re so inclined. And yes, Teams certification. Can’t help but think this would have been a big hit this time last year, but for many working from home will be the new normal, going forward. That will ship in June for a reasonable $70.

Image Credits: Microsoft

The oddest addition is probably the Microsoft Modern USB-C Speaker. With Cortana seemingly dead in the water, Teams is once again the driving force here. It’s a desktop speaker with dual microphones designed for Teams calls and some light music listening. That one is also arriving in June, priced at $100.

News: Netflix gives its Kids’ profiles a visual upgrade

Netflix is giving its Kids’ profiles a revamp, the company announced today. While adults’ profiles are personalized with horizontal rows of recommendations that appear as they scroll down, the Kids profiles’ redesign is more visual in nature. When kids now log in to their account on a TV, they’ll be greeted with their favorite titles

Netflix is giving its Kids’ profiles a revamp, the company announced today. While adults’ profiles are personalized with horizontal rows of recommendations that appear as they scroll down, the Kids profiles’ redesign is more visual in nature. When kids now log in to their account on a TV, they’ll be greeted with their favorite titles and characters right at the top of the screen, Netflix says.

Previously, the layout for the Kids profile was similar to an adult’s, with rows that showed Trending shows and other suggestions from Netflix’s library (See below). Now, the top row will feature the kid’s most-watched content — and for early readers, the characters will help direct kids to the show they want to watch.

Image Credits: Netflix old Kids profile

Image Credits: Netflix new Kids profile

To customize this row for each user, Netflix uses information about what was watched to improve its recommendations. It notes that the favorite shows featured at the top of the screen will come from the full Netflix catalog, not just its original programming. For the title to appear in their row, a child must watch a show at least once, Netflix says. When selected, the background updates to reflect the chosen show, as well.

Younger kids often navigate Netflix visually. Even toddlers can be found using iPads or TV remotes, moving through Netflix like a pro, at times. And during the COVID era where parents were stuck at home trying to both entertain their little kids while homeschooling older ones and somehow also finding time to work, it makes sense to update one of the most popular “TV babysitter” apps to make it something that younger children could use on their own without parental assistance. The need to serve the overwhelmed parent was part of the thinking behind the upgrade, pitching how the update would give parents who “need 30 minutes of uninterrupted time to knock out some work” time to do so. (Uninterrupted time during the pandemic? What’s that?)

Netflix says the new profiles are rolling out now to TV devices globally, but will be tested on tablets and mobile devices in the coming months.

News: Zoho launches new low code workflow automation product

Workflow automation has been one of the key trends this year so far, and Zoho, a company known for its suite of affordable business tools has joined the parade with a new low code workflow product called Qntrl (pronounced control). Zoho’s Rodrigo Vaca, who is in charge of Qntrl’s marketing says that most of the

Workflow automation has been one of the key trends this year so far, and Zoho, a company known for its suite of affordable business tools has joined the parade with a new low code workflow product called Qntrl (pronounced control).

Zoho’s Rodrigo Vaca, who is in charge of Qntrl’s marketing says that most of the solutions we’ve been seeing are built for larger enterprise customers. Zoho is aiming for the mid-market with a product that requires less technical expertise than traditional business process management tools.

“We enable customers to design their workflows visually without the need for any particular kind of prior knowledge of business process management notation or any kind of that esoteric modeling or discipline,” Vaca told me.

While Vaca says, Qntrl could require some technical help to connect a workflow to more complex backend systems like CRM or ERP, it allows a less technical end user to drag and drop the components and then get help to finish the rest.

“We certainly expect that when you need to connect to NetSuite or SAP you’re going to need a developer. If nothing else, the IT guys are going to ask questions, and they will need to provide access,” Vaca said.

He believes this product is putting this kind of tooling in reach of companies that may have been left out of workflow automation for the most part, or which have been using spreadsheets or other tools to create crude workflows. With Qntrl, you drag and drop components, and then select each component and configure what happens before, during and after each step.

What’s more, Qntrl provides a central place for processing and understanding what’s happening within each workflow at any given time, and who is responsible for completing it.

We’ve seen bigger companies like Microsoft, SAP, ServiceNow and others offering this type of functionality over the last year as low code workflow automation has taken center stage in business.

This has become a more pronounced need during the pandemic when so many workers could not be in the office. It made moving work in a more automated workflow more imperative, and we have seen companies moving to add more of this kind of functionality as a result.

Brent Leary, principal analyst at CRM Essentials, says that Zoho is attempting to remove some the complexity from this kind of tool.

“It handles the security pieces to make sure the right people have access to the data and processes used in the workflows in the background, so regular users can drag and drop to build their flows and processes without having to worry about that stuff,” Leary told me.

Zoho Qntrl is available starting today starting at just $7 per user month.

News: Why South Africa-based car subscription company Planet42 is going carbon neutral

Since ride-hailing companies like Uber and Bolt disrupted the transportation industry, one of the thorns on their sides has been traffic congestion and pollution. Research has shown that trips from ride-hailing cars have more emissions than those from personal cars. To reduce their carbon footprint and solve the latter problem, both companies have floated the

Since ride-hailing companies like Uber and Bolt disrupted the transportation industry, one of the thorns on their sides has been traffic congestion and pollution. Research has shown that trips from ride-hailing cars have more emissions than those from personal cars.

To reduce their carbon footprint and solve the latter problem, both companies have floated the idea of ridesharing and other transportation models, like bike and scooter-sharing services. They also have toyed with integrating public transportation scheduling and providing drivers with incentives to switch to electric cars. However, these models have found little or no success.

So in 2018, Lyft decided to go a step further by promising to attain carbon neutrality. According to The Atlantic, the company planned to execute this by purchasing carbon credits from 3Degrees, a sustainability company based in San Francisco.

In 2019, Lyft said it had eliminated the amount of carbon that would take 2.4 million acres of trees to remove in a single year. It achieved this by purchasing 2,062,500 metric tons of carbon offsets, but the company reverted to its old ways in 2020.

But while the program made Lyft rides carbon neutral, it was an expensive process. The company claimed that net emissions from its rides would still increase in the long run. So Lyft promised to offer rides only in electric vehicles by 2030. This is the same with most car companies worldwide, each promising to attain carbon neutrality via electric cars in the future.

However, Planet, a car company based in South Africa wants to achieve carbon neutrality now, not later. But Planet42 isn’t a ride-hailing company. It offers a car subscription product that buys second-hand cars from dealerships and rents to customers via a subscription model.

Founded by Marten Orgna and Eerik Oja, Planet42 targets individuals in emerging markets but has a presence only in Africa. The company has bought nearly 3,000 cars in South Africa and plans to increase this number to 100,000 in the next few years — and 1 million cars globally by 2025.

So despite not being a ride-hailing company and having a huge positive social impact because it gives cars to people who otherwise would not have them, there is a limited negative environmental impact Planet42 has due to the emissions produced by its cars.

While most car companies seem lethargic toward becoming carbon neutral, Planet42, studying how it indirectly contributes to emissions, decided to act last year.

“Few people would argue that becoming carbon neutral is not a worthwhile goal, but it seemed to us that the world is not moving towards carbon neutrality fast enough,” Oja told TechCrunch. “So instead of introducing a vacuous grand plan of becoming carbon neutral by 2040 or something like that, we decided to become carbon neutral now.”

Planet42

Image Credits: Planet42

Because there are hardly any electric vehicles in Africa for mass consumption and planting trees can be costly, how has the company gone about it?

Before helping Lyft embark on its tree-planting project, 3Degrees engaged in a couple of wind farms and captured greenhouse gases from landfill projects. Planet42 chose to neutralize its carbon emission through the former; however, it works with local companies in South Africa to reach this.

Its first project is a wind farm in Northern Cape, South Africa; with the money from carbon offset credits, Planet42 has been able to finance the farm for months. The power produced from wind turbines offsets other, more harmful energy production methods like burning coal and supporting a low carbon global economy.

“We are offsetting this negative impact by investing into carbon offset projects in the markets we operate in. To put it another way, the investments we make into carbon neutrality represent a self-imposed tax. We are leading by example and hope that companies in Africa and beyond will follow us.”

When the company, which has raised $20 million in debt and equity, first launched, attaining carbon neutrality wasn’t even an afterthought. But now, not only is it certified as a carbon-neutral company by Natural Capital Partners, its investors feel enthused about the project.

Oja says what’s next for the company will be to achieve carbon neutrality via electric cars ultimately. However, that might be a reach. The adoption of electric vehicles in Africa faces additional problems different from what the U.S., Europe and even other emerging markets face. Top of mind is the dire power situation where unreliable power supply is provided at high electricity prices. Then there is a general lack of tax incentives, subsidies and policies, and the sole fact that they are too expensive for the average African car owner.

For instance, there are more than a million electric vehicles on U.S. roads and over 317,000 on U.K. roads. In South Africa — Planet42’s main market and Africa’s top electric car market, this number is just about 1,000. So, until electric cars become mainstream, wind farms will remain vital to the company’s carbon-neutral efforts.

Ideally, what we could be doing is for our cars to be electric, and that’s what we’re planning for the future. When we do that, there wouldn’t be any need for offsets on a day to day side but we’re not there right now. Everyone understands that ultimately electric cars will be ideal; however, that future is not now and we need to act right now,” the CEO said.

News: Getlabs, an at-home medical labs company, launches with a $3 million raise

When you’re not feeling well and your doctor asks you to get labs drawn, you know that can increase the time between a diagnosis and care. But Getlabs, a company that brings the lab to you with its at-home, blood-drawing service, is aiming to eliminate that friction, and today announced a $3 million seed round

When you’re not feeling well and your doctor asks you to get labs drawn, you know that can increase the time between a diagnosis and care. But Getlabs, a company that brings the lab to you with its at-home, blood-drawing service, is aiming to eliminate that friction, and today announced a $3 million seed round led by PivotNorth Capital. The funding will be used to launch in Phoenix, Philadelphia, and Dallas, all of which have been soft launches so far.

“Seventy percent of all medical decisions are based on lab results, yet 30% of patients are non-compliant and skip their lab orders,” Getlabs said in a statement. For many, getting their labs drawn is just one more tedious step in getting the care they need.

With Getlabs, once a phlebotomist draws your blood, it can get processed in any lab of your choice, though the company has partnerships with Labcorp and Quest Diagnostics.

The company charges for drawing the labs, but insurance pays for the blood work to be processed, as it normally would. To get your blood drawn at home, Getlabs charges the patient between $29-$49, and it’s based on when you want them to come to you. 

“[Brick and mortar] labs usually charge a $25 blood drawing fee, which isn’t covered by insurance, so the $29 fee charged by Getlabs is only a couple more dollars,” Kyle Michelson, Getlabs founder and CEO, told TechCrunch.

Kyle Michelson, founder and CEO, Getlabs. Image Credits: Getlabs

Getlabs is the result of a challenge Michelson himself faced.

“I needed my labs done all the time while I was in Y Combinator [for another idea],” he said. “I was there for three months, and you’re scrambling to build a business, and I had no time, and the little time I had I spent driving to the lab and waiting for an hour. So it was just a miserable experience,” he said.

“I started looking into why people didn’t get their labs done, and the top reason was inconvenience,” he added.

Getting healthcare today often includes four trips: going to the doctor, the lab, back to the doctor and then the pharmacy. But with the massive growth of virtual care and with companies like Capsule, Amazon Pharmacy and PillPack (owned by Amazon) offering prescription delivery to your door, Michelson saw a gap in the market for a more convenient lab service, too.

Getlabs, which is fully remote and has 37 employees, plans to use the funding to expand to Phoenix, Philadelphia and Dallas and also to expand to other verticals of home health. Other investors in the round include Tusk Venture Partners, Rosecliff Ventures, Liquid 2 Ventures, CityLight Capital, Karlin Asset Management and angel investor Matthew Dellavedova.

“I believe Getlabs is the final step in delivering at-home healthcare that will be so crucial as more organizations and individuals see the benefits of telemedicine,” said Tim Connors, founder and managing partner at PivotNorth Capital.

While not all ailments can be treated virtually, when possible, “The end goal for Getlabs is to fully partner with telemedicine services so patients never have to leave the home,” the company said. 

According to Edvard Engesaeth, co-founder of Nurx, “Getlabs could play an important part for healthcare companies like Nurx to treat more complex conditions where in-person blood draws are required by providing remote care in the home.”

News: Grab to go public in the US following $40 billion SPAC deal

Ride-hailing and delivery company Grab has announced plans to go public in the U.S. Based in Singapore, the company has evolved from a ride-hailing app to a Southeast Asian super app that offers several consumer services, including food delivery, financial services, such as an e-wallet so that you can send and receive money. It operates

Ride-hailing and delivery company Grab has announced plans to go public in the U.S. Based in Singapore, the company has evolved from a ride-hailing app to a Southeast Asian super app that offers several consumer services, including food delivery, financial services, such as an e-wallet so that you can send and receive money.

It operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, Philippines, Thailand and Vietnam. According to Crunchbase, the company has raised over $10 billion, including from SoftBank’s Vision Fund.

In order to go public, Grab has chosen to merge with a SPAC named Altimeter Growth Corp. A SPAC is a publicly-traded blank-check company based in the U.S. Going public through this process should be much easier for Grab — especially because it’s a foreign company.

If the deal goes through, it would be the world’s largest SPAC merger. Grab would be listed on NASDAQ under the symbol ‘GRAB’.

A part of the announcement, Grab has shared some metrics and some big numbers. In 2020, the company managed to generate around $12.5 billion in gross merchandise value (GMV). The merger would value Grab at $39.6 billion and the company would keep $4.5 billion in cash.

The company thinks there’s still a lot of room to grow when it comes to food delivery and on-demand mobility in Southeast Asia. It expects to see the total addressable market jump from $52 billion to $180 billion by 2025.

“This is a milestone in our journey to open up access for everyone to benefit from the digital economy. This is even more critical as our region recovers from COVID-19. It was very challenging for us too, but it taught us immensely about the resiliency of our business,” Grab co-founder and CEO Anthony Tan said in the announcement.

“Our diversified superapp strategy helped our driver-partners pivot to deliveries, and enabled us to deliver growth while improving profitability. As we become a publicly-traded company, we’ll work even harder to create economic empowerment for our communities, because when Southeast Asia succeeds, Grab succeeds,” he added.

Altimeter has agreed to a three-year lockup period for its sponsor shares, which means that Altimeter should remain committed to the company for a while.

News: Elder tech company, Papa, raises $60M Led by Tiger Global

Papa, the elder tech company that offers care and companionship to seniors, today announced a $60 million Series C led by Tiger Global Management, bringing its total raised to date to $91 million. The money will be used to propel the company’s growth this year, building on 600% year-over-year growth as of the start of

Papa, the elder tech company that offers care and companionship to seniors, today announced a $60 million Series C led by Tiger Global Management, bringing its total raised to date to $91 million.

The money will be used to propel the company’s growth this year, building on 600% year-over-year growth as of the start of 2021, the company said in a statement.

Andrew Parker, the company’s founder and CEO, launched Papa as a consumer product in 2017. Seniors signed up for the service and a college student, called a Papa Pal, would show up at their door to help with anything from taking them to doctor appointments, helping around the house, providing tech support and offering companionship. 

The idea was always to spend about six months collecting data and feedback and to then approach insurance companies. The Miami-based company has since partnered with 80 insurance providers who offer Papa nationwide as a benefit to their members. Employers can also offer Papa as a benefit. And while individuals can still sign up for the service, it is largely available through insurance.

“We have about 1 million eligible members on the platform, and about 15% use Papa every month,” Parker told TechCrunch. The company expects there to be between 5-6 million members on the platform starting January 2022.

 

“We’ve been able to prove that we improve the lives and health outcomes of older adults and families,” Parker said. “Most of all they’re trying to reduce loneliness and isolation to seniors.” The pandemic has only exacerbated loneliness and so Papa started offering virtual services, too.

The company has expanded its core offering to also include Papa Health, a suite of benefits that includes care navigation, virtual primary care and chronic care management, all of which are offered through the Papa platform. Additionally, the company’s services are now offered to families through Medicaid Managed Care, Parker said. “For example, maybe there’s a single mother with children who is trying to get a job – a Papa pal can help her out,” he added.

The idea for Papa came from a personal need within the Parker family. “I started Papa originally to help my grandfather – who we called Papa – who came from Argentina. He needed support and help and companionship, but he didn’t need bathing and toileting,” Parker said. To get help for his grandfather, Parker put an ad on Facebook asking, “Who wants to be a pal to my Papa?” 

A virtual Papa visit

 

“We wanted someone young and energetic who would also benefit from my grandfather’s life experiences,” Parker said. While the company originally focused on students, it now works with anyone from the age of 18-45, though Parker reinforced that the company is stringent in who it accepts and has an acceptance rate below 10%. The company gets about 20,000 applications per month from people wanting to be pals.

For those who do work with Papa, Parker said their main role is to provide a sense of, “Hey, I’m here, and I care about you, and I’m here to support you.” 

“There’s so much nuance to older adults’ lives, and 50% of older adults consider themselves lonely,” Parker added.

 

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