Monthly Archives: April 2021

News: Nigerian fintech Okra raises $3.5M backed by Accenture Ventures and Susa Ventures

The last five years have seen a plethora of fintech applications in Nigeria (and Africa, in general) grow at an astonishing rate. But most of these companies and developers find it difficult to access real-time banking data. This, in turn, creates a bottleneck when onboarding and verifying customers. Since 2019, Plaid-esque companies, but with different

The last five years have seen a plethora of fintech applications in Nigeria (and Africa, in general) grow at an astonishing rate. But most of these companies and developers find it difficult to access real-time banking data. This, in turn, creates a bottleneck when onboarding and verifying customers.

Since 2019, Plaid-esque companies, but with different twists to their offerings, have emerged to solve these issues. Today, Nigeria’s Okra, arguably the first to gain mainstream attention, is announcing that it has closed a seed round of $3.5 million.

U.S.-based Susa Ventures led this latest tranche of investment. Other investors include TLcom Capital (the sole investor from its $1 million pre-seed round in 2020), newly joined Accenture Ventures and some angel investors. In total, Okra has raised $4.5 million in two rounds and the company will use the investment to expand its data infrastructure across Nigeria.   

Okra likes to describe itself as an API “super-connector” that creates a secure portal and process to exchange real-time financial information between customers, applications and banks.

Fara Ashiru Jituboh and David Peterside founded the company in June 2019. Since its launch in January 2020, Okra has aggressively pushed by connecting to all banks in Nigeria and even claims to have a 99.9% guaranteed uptime

Its business model provides integrations to developers and businesses into existing banking services and takes commissions off subsequent transactions. These integrations include accounts authorization, balance, identity, income, payments and transactions. Per partners (developers and businesses), they are well over 100 with some big names like Access Bank, Aella, Interswitch and uLesson.

Ashiru Jituboh tells TechCrunch that besides making APIs, Okra is in the business of selling “digital first-experiences and transformation”.

“We are building an open finance infrastructure that enables developers and businesses to offer digital-first experiences and financial products,” she said. “We’re at a point where businesses are realizing that digital transformation is one of the most conversation happening in most boardrooms. So for us, we’re essentially just making tools and services needed to achieve digital transformation at scale with our APIs.”

Positioning the company in such a way might be the reason for its immense growth in over a year. The company says it has recorded over 150,000 live API calls noticing an average month-on-month API call growth of 281%. Okra has also analyzed more than 20 million transactions; last month, it analyzed 27.5% of this figure at over 5.5 million transaction lines. For a bit of context, Plaid has analyzed more than 10 billion transactions in its eight years of existence.

I think it’s a good indicator that we’re on the right trajectory in terms of traction,” COO Peterside added.

Okra

Image Credits: Okra

If anything one can learn from the Nigerian fintech ecosystem over the past two years is that with growth comes regulatory scrutiny. Since last year, different regulatory moves from some of the country’s financial bodies have been targeted toward payments, crypto and wealth tech startups. While these regulators claim to foster the interests of the Nigerian public and protect consumers, their moves reek of innovation stifling and jurisdictional play.

So far, these regulators appear not to be concerned with the activities of API fintech infrastructure startups. But will they be prepared to deal with the situation should that change?

According to Peterside, Okra is preparing for unforeseen circumstances by taking the initiative and engaging with the regulators in its space. Since 2018 when the EU released the General Data Protection Regulation (GDPR) to deal with data protection and violations resulting from it, most African countries have mirrored these laws for their region. In Nigeria, there’s the Nigeria Data Protection Regulation (NDPR), and due to its similarities with the GDPR, Peterside believes Okra has nothing to worry about — at least for now.

In terms of what the law says, I think the fine print is clear not just in Nigeria but globally, so how we operate as a business is straightforward. But in terms of what we think, the regulators whether they make the necessary decisions… we can’t really speak about that but generally, the laws and global standards are clear,” he said.

If the company succeeds in keeping harmful regulations at bay, it can grow at whatever pace it wants. However, a bane that might threaten this pace is hiring, according to the CEO. “The one challenge I’ll say we face has to be hiring,” Ashiru Jituboh said.

Now, one of the significant reasons Okra proves attractive despite just over a year in operation is how it prioritizes speed. The company claims to onboard new clients in 24 hours or less while supporting them through the use cases specific to their product

An increasing clientele means increased problems which means more personnel to handle them. So besides using the recent check to expand its data infrastructure across Nigeria, Okra will put a sizeable chunk into sourcing for talent.

“We want to ensure that we’re solving our customers’ problems as fast as possible and give the clients the support they need. We want to make sure our hiring speed is the same as the speed of our growth and I think being able to raise capital is one of the solvers of that problem… making sure we’re bringing great talent and building a great team,” she added. 

Ashiru Jituboh understands the need for great engineering talent because of her engineering-heavy background. Before starting Okra with Peterside, she worked with JP Morgan, Fidelity Investments and Daimler Mercedes Benz. At Okra, she doubles as the chief executive and CTO, staking a claim as one of the most promising founders in Africa’s male-dominated fintech scene.

Omobola Johnson, a senior partner at TLcom Capital, maintains that these qualities and Okra’s proposition made the company its first fintech investment. It was more than enough to convince the firm to follow up in this round.

A year on, Okra has managed to make its investor list more impressive. Susa Ventures, its lead investor, has made notable early investments in Robinhood, Flexport and Fast. However, Okra is the only African-based startup the VC firm has invested in asides from Andela.

“We’re thrilled to partner with Okra as they enable developers across the African continent to transform digital financial services,” general partner at Susa, Seth Berman said. “We’re blown away by the quality of Okra’s team, pace of development and the excitement from the customers building on their API.”

As part of a Fortune Global 500 company, Accenture Ventures has invested in more than 30 startups. However, Okra is the first Black founded startup in its portfolio. Tom Lounibos, the firm’s president and managing director, said the reason behind the investment stems from partnering with Okra to bring open finance to Africa, the calibre of founders and their technology.

The founders tell me that Accenture and Susa represent smart money investors aligned with Okra’s vision and technology infrastructure play.

“For us, if we’re building an API infrastructure for the continent, we thought Accenture would be a really good partner because we’re essentially building an API which is a technology-based infrastructure.”

Besides, the investors will be pivotal to the company’s hiring and imminent pan-African expansion plans to Kenya and South Africa, where Okra is currently in beta.

Accenture coming onboard to Okra as an investor marks the latest in a line of major companies jumping in on the African fintech wave — Stripe with the acquisition of Paystack and Visa and WorldPay partnership with Flutterwave.

In terms of investments, Accenture Ventures continues the list of first-time U.S. investors in African fintech. Names like Bezos Expeditions in Chipper, Tiger Global and Avenir Growth Capital in Flutterwave and Valar in Kuda come to mind.

Beyond Susa and Accenture Ventures, Okra also brought on three angel investors to the round. Rob Solomon, chairman at GoFundMe and former partner at Accel; and two ex founding engineers at Robinhood — Arpan Shah and Hongxia Zhong.

Okra is not the only company looking to capitalize on the budding API financial infrastructure space. Stitch, another South African API fintech, came out of stealth with $4 million in funding. Pngme raised $3 million in February. Others like Nigeria’s Mono and OnePipe have raised six-figure pre-seed rounds and are backed by Y Combinator and Techstars.

Despite seeming competition, the infrastructure business, unlike a commoditized business, is one with room for many winners.

News: Instagram launches tools to filter out abusive DMs based on keywords and emojis, and to block people, even on new accounts

Facebook and its family of apps have long grappled with the issue of how to better manage — and eradicate — bullying and other harassment on its platform, turning both to algorithms and humans in its efforts to tackle the problem better. In the latest development, today, Instagram is announcing some new tools of its

Facebook and its family of apps have long grappled with the issue of how to better manage — and eradicate — bullying and other harassment on its platform, turning both to algorithms and humans in its efforts to tackle the problem better. In the latest development, today, Instagram is announcing some new tools of its own.

First, it’s introducing a new way for people to further shield themselves from harassment in their direct messages, specifically in message requests by way of a new set of words, phrases and emojis that might signal abusive content, which will also include common misspellings of those key terms, sometimes used to try to evade the filters. Second, it’s giving users the ability to proactively block people even if they try to contact the user in question over a new account.

The blocking account feature is going live globally in the next few weeks, Instagram said, and it confirmed to me that the feature to filter out abusive DMs will start rolling out in the UK, France, Germany, Ireland, Canada, Australia and New Zealand in a few weeks’ time before becoming available in more countries over the next few months.

Notably, these features are only being rolled out on Instagram — not Messenger, and not WhatsApp, Facebook’s other two hugely popular apps that enable direct messaging. The spokesperson confirmed that Facebook hopes to bring it to other apps in the stable later this year. (Instagram and others have regularly issued updates on single apps before considering how to roll them out more widely.)

Instagram said that the feature to scan DMs for abusive content — which will be based on a list of words and emojis that Facebook compiles with the help of anti-discrimination and anti-bullying organizations (it did not specify which), along with terms and emoji’s that you might add in yourself — has to be turned on proactively, rather than being made available by default.

Why? More user license, it seems, and to keep conversations private if uses want them to be. “We want to respect peoples’ privacy and give people control over their experiences in a way that works best for them,” a spokesperson said, pointing out that this is similar to how its comment filters also work. It will live in Settings>Privacy>Hidden Words for those who will want to turn on the control.

There are a number of third-party services out there in the wild now building content moderation tools that sniff out harassment and hate speech — they include the likes of Sentropy and Hive — but what has been interesting is that the larger technology companies up to now have opted to build these tools themselves. That is also the case here, the company confirmed.

The system is completely automated, although Facebook noted that it reviews any content that gets reported. While it doesn’t keep data from those interactions, it confirmed that it will be using reported words to continue building its bigger database of terms that will trigger content getting blocked, and subsequently deleting, blocking and reporting the people who are sending it.

On the subject of those people, it’s been a long time coming that Facebook has started to get smarter on how it handles the fact that the people with really ill intent have wasted no time in building multiple accounts to pick up the slack when their primary profiles get blocked. People have been aggravated by this loophole for as long as DMs have been around, even though Facebook’s harassment policies had already prohibited people from repeatedly contacting someone who doesn’t want to hear from them, and the company had already also prohibited recidivism, which as Facebook describes it, means “if someone’s account is disabled for breaking our rules, we would remove any new accounts they create whenever we become aware of it.”

The company’s approach to Direct Messages has been something of a template for how other social media companies have built these out.

In essence, they are open-ended by default, with one inbox reserved for actual contacts, but a second one for anyone at all to contact you. While some people just ignore that second box altogether, the nature of how Instagram works and is built is for more, not less, contact with others, and that means people will use those second inboxes for their DMs more than they might, for example, delve into their spam inboxes in email.

The bigger issue continues to be a game of whack-a-mole, however, and one that not just its users are asking for more help to solve. As Facebook continues to find itself under the scrutinizing eye of regulators, harassment — and better management of it — has emerged as a very key area that it will be required to solve before others do the solving for it.

News: Early Coinbase backer Garry Tan is keeping the “vast majority” of his shares because of this deal

A week after the cryptocurrency exchange Coinbase staged a direct listing, much of the focus remains on the wealth that the listing generated for executives at the company, its board members, and its private investors. Citing data from Capital Market Laboratories, Cointelegraph on Monday noted, for example, that 12,965,079 shares worth close to $5 billion

A week after the cryptocurrency exchange Coinbase staged a direct listing, much of the focus remains on the wealth that the listing generated for executives at the company, its board members, and its private investors. Citing data from Capital Market Laboratories, Cointelegraph on Monday noted, for example, that 12,965,079 shares worth close to $5 billion at the time had been sold by insiders by the close of stock market on Friday.

One early investor who sold some of those shares is Garry Tan of the venture firm Initialized Capital. Tan worked previously as a partner with Y Combinator, where he helped ensure that Coinbase was accepted into the program and he remained the primary contact for founder and CEO Brian Armstrong, backing Armstrong three more times with seed checks after launching Initialized Capital with two other YC alums: Alexis Ohanian and Harjeet Taggar. Before the listing, Initialized still owned .08% of Coinbase, which currently boasts a market cap of $64 billion.

We talked with Tan late last week, who spoke candidly about the event and its impact on him personally. Tan also gave a fairly specific reason why he’s holding on to the “vast majority” of his stake for the foreseeable future. You can hear our longer conversation here; we’re also featuring excerpts from that discussion below.

TC: What year was that when you wrote that first check to Coinbase [on behalf of Y Combinator]?

GT: It was 2012. I believe it would have been in April or May and then the batch started in June and I had just raised $7 million from Alex Bangash, who’s a great fund of funds operator. He does direct [investing] now, too. But he’d been trying to invest with Y Combinator for many years., and Jessica [Livingston] and Paul [Graham] said, ‘There’s probably not a way for you to do that. But here, you should meet Garry and Harj and Alexis, who are raising a very small $7 million fund.’ And he ended up giving us $5 million of the $7 million and Coinbase was one of our very first checks; we wrote a $50,000 check [with a] $9 million pre-money cap.

TC: Did that create any complications with Y Combinator as Coinbase started to take off? Did Initialized end up with a bigger stake in the company than Y Combinator?

GT: I think YC still ended up getting more. The other thing that was true back then was it was commonplace for YC partners to invest in YC companies. And it is true that we were quite successful. And we were asked to stop doing that, and we did. And that’s when I helped raise YC Continuity. And once that got up and running in 2015, that’s when I decided to spin out.

I love YC. It was in super great shape. And it’s more fun to be a pirate than to join the Navy. So I jumped ship and worked on our third $125 million seed fund back in 2016. But [we’re] still close friends with all of our friends back at YC and I think super fondly of my time back there.

TC: A lot of numbers have been published about who owns much and how much it’s worth. If you detangle Initialized’s stake from YC’s, your stake [would be valued around] $800 million. Were you restricted in any way from selling?

GT: No.

TC: Nobody was?

GT: The company didn’t need to raise money. It’s a profitable company. That’s a super powerful thing to really know. This is not a speculative, cash-burning entity. This is a kind company with a durable moat and hyper profitability.

TC: Would you share what percentage of your stake you sold?

GT: I sold basically a fraction of my shares. As [with] many early employees, to be frank, this exit to me and my family is actually quite meaningful, just like it is for a lot of the other people who started off as engineers, I myself and an engineer [who] had credit card debt as recently as 2011 before I became an investor at Y Combinator and Initialized. We have to remember that Silicon Valley is where a lot of skilled builders are creating their own first wealth.

And all that being said, like a lot of other people who are also long with the company, I’m holding the majority and vast majority [of my shares] because I’m super long on both crypto and Coinbase.

TC: How do you think about its valuation and whether it’s sustainable? So much of the company’s revenue derives from transaction fees and invariably, competition is going to drive those down to potentially zero. Robinhood already offers commission-free trades on crypto [and is also expected to go pubic soon]. 

GT:  In the short term, you think about it as an exchange. In the long term, you need to think about it as what is: a trusted on-ramp and user experience, and then [there’s] also the infrastructure.

We were actually the first seed investors and largest institutional holder of stock in Bison Trails [a firm that specializes in building blockchain infrastructure for banks and other companies] and was bought by Coinbase late last year [though the deal was announced in January for undisclosed terms]. This is a company that I think a lot of people should pay attention to even now, because all of crypto is switching from proof of work — [an energy intensive process] that is how Bitcoin and Ethereum currently get to consensus — to [a new way of mining called] proof of stake, which is far more efficient and pretty much all of the newer blockchains are shifting to [and that rewards miners with transaction fees].

So this was a huge strategic buy for Coinbase and sets them up to be like a cloud infra company the way AWS is. And if you spend time with Amazon’s annual report, you realize that [infrastructure] is a massively profitable space. So that is the way to think about Coinbase.

TC: And Coinbase has customers of this cloud infrastructure service already.

GT: It’s already the preferred infra company for a great number of the top 100 new crypto blockchains.

Long term, Microsoft is not one revenue stream, it’s not a one trick pony. They started with an OS. They used their advantage in operating systems to build applications, and then OS and applications together allowed them to also build server software.

[The best] companies stack durable advantages in multiple industries, and they do it on the back of hiring the best software engineers, the best designers, and the best product people, and that is enabled by a being extremely profitable, and then being a great place to work. And that’s the same for Coinbase as it is for Google, Facebook, for Amazon — any of the big tech giants.

(Again, you can check it out this chat in its entirety here. We’re also talking soon with Bison Trails CEO Joe Lallouz, so stay tuned for more on this front.)

News: Deliverect gobbles up $65M for a platform that streamlines online and offline food orders

Restaurants rode a wave of usage of food delivery services like Deliveroo, Uber Eats and DoorDash in the last year, discovering new revenues and ways to connect with diners to offset the fact that in-person trade for many of them had disappeared overnight. But they also discovered something less appetizing: dealing with the mess of

Restaurants rode a wave of usage of food delivery services like Deliveroo, Uber Eats and DoorDash in the last year, discovering new revenues and ways to connect with diners to offset the fact that in-person trade for many of them had disappeared overnight. But they also discovered something less appetizing: dealing with the mess of apps and hardware that they need to use to manage orders from their various services is a nightmare, worse than a deflated souffle or a botched Beef Wellington.

Today, a startup out of Belgium called Deliverect, which has built a platform to manage all of that through one seamless app, is today announcing a big round of funding.

Underscoring the demand for its technology and the bumper year it’s just had, the company has raised $65 million — funding that it will be using to expand its business. That will include the services and integrations that it provides with a wider range of physical point of sale terminals and third-party service providers, and targeting more customers — restaurants, dark kitchens and consumer goods companies building direct-to-consumer strategies — in a wider range of markets.

The funding is being co-led by DST and Redpoint Ventures, with OMERS, Newion, Smartfin and the founders also participating. It brings the total raised by Deliverect to $90 million, and while the valuation is currently not being disclosed, it comes on the heels of big growth. In the last year, the company processed some $1 billion across 30 million orders for its customers, with business growing almost 750% in the last year.

Customers number 10,000 and include the likes of chains like KFC and Pret a Manger, smaller restaurants like Dishoom (an Indian restaurant in London, for readers outside of London), a dark kitchen startup called Casper, and consumer goods giant Unilever.

For some further context on valuation, Toast, a company that provides similar SaaS out of the US, but also sells an all-in-one product that also includes the point-of-sale hardware, is reportedly working on an IPO right now that would value it at $20 billion.

Zhong Xu, the CEO who co-founded Deliverect with Jan Hollez (CTO), Jelte Vrijhoef (CIO), and Jerome Laredo (CRO), recalled in an interview that the idea for the company stretches back to a time when his dad, an Asian transplant to Belgium who had built a point of sale system that he sold to Chinese restaurants, had hoped that his son would take over the family business. He had the entrepreneurial itch, however, and also saw that the problem was bigger than just the range of businesses that his dad was targeting. (His dad is still in business, and they still talk, Xu confirmed.)

That first led Xu and Hollez, also friends outside of work, in 2010, to found POSiOS, which was the first iPad-based point of sale solution in Europe. That business four years later was acquired by Lightspeed, to spearhead its move into POS for restaurants just ahead of its IPO.

That wasn’t the end of the line for these two, though. “We saw that tens of thousands of customers were using our iPad system, but they were asking for something else. They wanted to remove all their tablets altogether,” Xu said.

What he is referring to is a pretty big issue for the typical ready-made food provider. Be it a restaurant, a chain, a dark kitchen or a food company itself, the market for taking and filling food orders is traditionally very fragmented. You will have one proprietary system that is used to manage orders in your restaurant itself, and another for orders that people call in to come pick up and takeaway, and a third for delivery orders taken via third-party platforms.

And that third can be more than one, depending on how many delivery networks your restaurant is using. All of these could feasibly require their own pieces of hardware, and these customers wanted that simplified down to one device alone.

“Just try to imagine being in a restaurant: there could be people there, others calling in, and between 5 and 10 tablets screaming for attention,” Hollez said in an interview. “It is just not possible to manage this.”

The solution that Deliverect, founded in 2018, has built essentially brings all of that into a single SaaS platform that manages all of these different channels in one place.

This gives the food provider a way of adequately monitoring and managing what stock is being used up and which dishes are subsequently off the menu, what orders are coming in and where and how to better manage that across their operations, and critically to update their customers on what they can actually order and how long it might take to fill that order out (a provider like Deliveroo will then also use that data to calculate how long it will take to not just make the order but to pick it up and get it to a customer). Deliverect also provides some analytics that can help its customers figure out how to manage all this better in the future.

While this state of affairs has been a problem for years, it definitely escalated in the last year, Xu said, with between 10% and 30% more orders coming from delivery platforms. The company claims that using its software helps its restaurant customers work significantly more efficiently, leading to an average increase of 25% in revenues and — importantly — an 80% decrease in order failures that resulted from all that chaotic fragmentation.

The work it’s doing with FMCG companies is also interesting: the idea here is that brands themselves have been in a bind that has only tightened in the last year, with usually only a very indirect relationship with customers: perhaps a strong bond in terms of marketing, but not when it comes to actually selling food items to customers: its sales typically involve intermediaries such as stores or restaurants.

But as the D2C trend has taken off in food, those big brands are leaving a lot on the table for competitors to pick up, and that’s even more of an issue when the restaurants and stores are being shut or just seeing less footfall due to Covid-19. So many of them have started to explore what they might do to bridge that gap. Xu said that by and large the focus at the moment is really about running marketing campaigns and getting physical items to people as a part of that, but it does present some very interesting ideas about how Deliverect might develop in the future.

For example, a new wave of ultra-fast grocery delivery startups are emerging, and those could represent a new wave of customers for the company and be a tool for helping the Unilevers of the world supply those platforms with steady streams of its products, or indeed the FMCG companies could leverage those to become direct sellers of their fizzy drinks, pretzels and chocolates (or whatever items they want to sell). Xu noted in fact that Spain’s Glovo, one of these startups, is already a partner.

All of this spells an interesting future, despite the many other companies also chasing the opportunity, one reason why these founders and this startup out of Ghent have been backed by these high-profile international investors.

“The explosive rise of online food delivery is forcing restaurants to change how they operate,” said Elliot Geidt, Managing Director, Redpoint Ventures, in a statement. “Zhong and the Deliverect team are building the tools and infrastructure to help restaurants thrive in a world where navigating online food delivery is a matter of success or failure. Zhong has a unique empathy for restaurant owners, an unmatched technical understanding of the food delivery tech stack, and a raw ambition and vision that leaves us very excited.”

“Restaurants, consumer goods companies and other businesses increasingly want to enable on-demand ordering by their customers,” added Tom Stafford, Managing Partner, DST Global Partners, in his own statement. “But many do not have the tools or technology to efficiently work with  on-demand delivery providers. Deliverect is providing key software and integrations to enable these businesses to integrate on-demand offerings seamlessly. We are excited to partner with the Deliverect team as they continue to roll out their technology globally and further develop their product offering.”

News: Laiye, China’s answer to UiPath, closes $50 million Series C+

Robotic process automation has become buzzy in the last few months. New York-based UiPath is on course to launch an initial public offering after gaining an astounding valuation of $35 billion in February. Over in China, homegrown RPA startup Laiye is making waves as well. Laiye, which develops software to mimic mundane workplace tasks like

Robotic process automation has become buzzy in the last few months. New York-based UiPath is on course to launch an initial public offering after gaining an astounding valuation of $35 billion in February. Over in China, homegrown RPA startup Laiye is making waves as well.

Laiye, which develops software to mimic mundane workplace tasks like keyboard strokes and mouse clicks, announced it has raised $50 million in a Series C+ round. The proceeds came about a year after the Beijing-based company pulled in the first tranche of its Series C round.

Laiye, six years old and led by Baidu veterans, has raised over $130 million to date according to public information.

Leading investors in the Series C+ round were Ping An Global Voyager Fund, an early-stage strategic investment vehicle of Chinese financial conglomerate Ping An, and Shanghai Artificial Intelligence Industry Equity Investment Fund, a government-backed fund. Other participants included Lightspeed China Partners, Lightspeed Venture Partners, Sequoia China and Wu Capital.

RPA tools are attracting companies looking for ways to automate workflows during COVID-19, which has disrupted office collaboration. But the enterprise tech was already gaining traction prior to the pandemic. As my colleague, Ron Miller wrote this month on the heels of UiPath’s S1 filing:

“The category was gaining in popularity by that point because it addressed automation in a legacy context. That meant companies with deep legacy technology — practically everyone not born in the cloud — could automate across older platforms without ripping and replacing, an expensive and risky undertaking that most CEOs would rather not take.”

In one case, Laiye’s RPA software helped the social security workers in the city of Lanzhou speed up their account reconciliation process by 75%; in the past, they would have to type in pensioners’ information and check manually whether the details were correct.

In another instance, Laiye’s chatbot helped automate the national population census in several southern Chinese cities, freeing census takers from visiting households door-to-door.

Laiye said its RPA enterprise business achieved positive cash flow and its chatbot business turned profitability in the fourth quarter of 2020. Its free-to-use edition has amassed over 400,000 developers, and the company also runs a bot marketplace connecting freelance developers to small-time businesses with automation needs.

Laiye is expanding its services globally and boasts that its footprint now spams Asia, the United States and Europe.

“Laiye aims to foster the world’s largest developer community for software robots and built the world’s largest bot marketplace in the next three years, and we plan to certify at least one million software robot developers by 2025,” said Wang Guanchun, chair and CEO of Laiye.

“We believe that digital workforce and intelligent automation will reach all walks of life as long as more human workers can be up-skilled with knowledge in RPA and AI”.

News: Daily Crunch: Apple announces a new iPad Pro and much more

Apple announces new devices, Amazon opens a hair salon and Venmo adds cryptocurrency support. This is your Daily Crunch for April 20, 2021. The big story: Apple announces a new iPad Pro and much more Apple revealed a bunch of new products at its press event today. As expected, there’s going to be a new

Apple announces new devices, Amazon opens a hair salon and Venmo adds cryptocurrency support. This is your Daily Crunch for April 20, 2021.

The big story: Apple announces a new iPad Pro and much more

Apple revealed a bunch of new products at its press event today. As expected, there’s going to be a new iPad Pro that’s supposed to represent a 50% performance increase over the previous model, with pricing starting at $799 for an 11-inch model.

In addition, Apple announced a redesigned Podcast app with support for paid subscriptions, a new purple iPhone 12, its long-awaited AirTag devices for finding lost objects, a new Apple TV 4K with a new remote (you also can buy the remote separately) and colorful new iMacs with M1 chips.

The tech giants

Amazon is opening a London hair salon to test AR and other retail technologies — The salon will occupy over 1,500 sq. ft on Brushfield Street in London’s Spitalfields.

Venmo adds support for buying, holding and selling cryptocurrencies — This is similar to the support that Venmo’s parent company PayPal added late last year.

Netflix blames ‘lighter content slate’ for slowing subscriber growth — But the company said production has resumed “in every major market, with the exception of Brazil and India.”

Startups, funding and venture capital

Discord walked away from Microsoft talks, may pursue an IPO — Before Discord walked away, the talks valued the company at around $10 billion.

Clearbanc rebrands its way into a unicorn — The fintech company raised a $100 million Series C.

Tom Brady and Salesforce Ventures pour millions into Class, a Zoom-friendly edtech startup — The product integrates exclusively with Zoom to make remote teaching more elegant.

Advice and analysis from Extra Crunch

Who’s funding privacy tech? — New regulations, stricter cross-border data transfer rules and increasing calls for data sovereignty have helped the privacy startup space grow.

Insurtech startups are leveraging rapid growth to raise big money — Since the end of the first quarter, we’ve seen several players in the broad startup category announce new capital, including Clearcover, Alan, Next Insurance and The Zebra.

Deep Science: Introspective, detail-oriented and disaster-chasing AIs — Our latest research roundup.

(Extra Crunch is our membership program, which helps founders and startup teams get ahead. You can sign up here.)

Everything else

Cannabis banking act passes US House with bipartisan support — Couldn’t have happened on a better day!

Announcing our TC Sessions: SaaS virtual event happening October 27 — The single-day event will take place 100% virtually and will feature actionable advice, Q&A with some of SaaS’s biggest names and plenty of networking opportunities.

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News: All the electric vehicles that stood out at the Shanghai Auto Show

The 19th annual Shanghai Auto Show delivered a bevy of electric and tech-centric vehicles this year. Chinese, European and U.S. automakers showed off their latest offerings in every price segment, from the budget-minded ​​Wuling Hong Guang Mini via a joint venture between SAIC Motor Corp., General Motors Co. and Liuzhou Wuling Motors Co. to the

The 19th annual Shanghai Auto Show delivered a bevy of electric and tech-centric vehicles this year. Chinese, European and U.S. automakers showed off their latest offerings in every price segment, from the budget-minded ​​Wuling Hong Guang Mini via a joint venture between SAIC Motor Corp., General Motors Co. and Liuzhou Wuling Motors Co. to the luxury Mercedes EQS  — and everything in between.

Several automakers touted the capabilities of their driver assistance systems, using terminology that suggested they could be autonomous if only regulators allowed it. Let’s be clear, these systems are not autonomous. Other automakers stopped short of those claims, but did publicize the software capabilities of their vehicles — a movement that has been underway since Tesla rose in popularity.

Here’s what caught our eye at the show. Don’t miss TechCrunch’s Rita Liao’s Chinese automotive coverage that also came out of the auto show, including how Tesla is working on vehicles tailored to Chinese consumers as complaints increase about the quality of its electric vehicles.

Audi

Audi shared the spotlight with its Chinese partner companies FAW and SAIC this year. The companies showed four world premieres, including the Audi A6 e-tron concept vehicle, an updated Audi Q5L, the Audi A7L and an SUV study, which is still under wraps, named Audi concept Shanghai.

The Audi Q5L SUV will continue to be manufactured in the Changchun plant in the FAW-VW joint venture. Meanwhile, the Audi A7L limousine, which will go into production in 2021, will be manufactured by the SAIC Audi joint venture. The Audi A7L is in Shanghai and reserved for the Chinese market and includes features such as adaptive air suspension, rear-wheel steering and four-wheel drive.

A6 etron

audi a6 etron

An Audi A6 e-tron on display. Image Credits: Wu Kai/VCG via Getty Images

The A6 etron concept is not the A6 with which you might be familiar. This all-electric vehicle is built off of Audi’s “Premium Platform Electric,” or PPE platform, which will be the underlying architecture for its C- and B-segment production cars beginning in late 2022.

The Audi A6 e-tron concept shares the same dimensions as the A6 and that’s about it. The A6 etron is designed as a sportback with a wide coupe roof arch and short overhangs. The large 22-inch wheels complete the look. The A6 e-tron concept is outfitted with two electric motors that can deliver a total output of 350 kW and a torque of 590 pound-feet. The vehicle has 800-volt charging architecture — the same as its Porsche Taycan cousin — with an estimated range of 434 miles based on the WLTP measurement.

BYD

Warren Buffet-backed BYD has competed for high sales with Tesla, with units sold increasing steadily on the “Han” series since its launch last year. 

BYD Han

A BYD Han car is on display. Image Credits: VCG/VCG via Getty Images

BYD’s Han flagship series includes three electric vehicles and one hybrid vehicle. Named after China’s Han dynasty, the luxury electric sedan series launched sales last year. BYD’s long-range EV can go for about 375 miles, and the company claims its vehicle’s “blade” battery pack is safer than traditional battery packs.  

Geely Holdings Inc.

The Chinese automotive conglomerate took up a lot of the Shanghai Auto Show floor this year with several of its brands — including a brand new one — on display. Polestar, Volvo Cars, Lynk & Co, Geometry and the new Zeekr brand all brought EVs to the show.

Geometry Pro

Geely Geometry ev

The 几何A-Pro revealed at the 2021 Shanghai Auto Show. Image Credits: Geometry/Geely Holdings

Geely’s mass market brand launched the new extended-range version of its Geometry A vehicle. The so-called Geometry A Pro comes with a 150kW battery and can travel 600 km (372 miles) on a single charge. The brand launched in 2019 and unveiled three models to date. The A and C models are on sale in the Chinese market. The brand has plans to export the Geometry C later this year to select global partners.

Lynk & Co. 05

lynk-and-co-shanghai electric

Image Credits: Geely holdings/Lynk & Co.

The company unveiled their newest plug-in hybrid variant of the Lynk & Co. 05. The company also showcased the Scalable Product Architecture for the first time that will be used by a future Lynk & Co. products to be unveiled later this year with an electrified powertrain.

Polestar 1 Special Edition

polestar lineup shanghai auto show

The lineup of Polestar vehicles at the 2021 Shanghai Auto Show. Image Credits: Polestar/Geely Holdings

The EV performance brand of Volvo, which is owned by Geely, displayed the Polestar 1 hybrid electric and the all-electric Polestar 2. It was the 2021 Special Edition in matte gold that got our attention. Granted this is not an all-electric vehicle, just a hybrid, but this special version is worth noting.

This special edition has a lightweight body made from carbon fiber reinforced polymer, twin rear electric motors with genuine torque vectoring and high-performance components like Akebono brakes and adjustable Öhlins dampers. The vehicle’s powertrain produced 619 hp and 738 lb.-ft. of torque, and a purely electric driving range of 60 miles based on the WLTP standard. The vehicle also features a bespoke matte gold exterior paint job with matching calipers and black wheels

Volvo XC40 Recharge

A Volvo XC40 car is seen during the Shanghai Auto Show on April 20, 2021. Image Credits: Hector RETAMAL / AFP via Getty

The Swedish brand, which plans to only sell pure battery-electric models beginning in 2030, brought its first all-electric vehicle to the show: the XC40 Recharge. The company’s next EV will be the C40, the company announced.

Zeekr 001

Zeekr-electric-shanghai auto

Zeekr revealed its first electric vehicle at the 2021 Shanghai Auto Show. Image Credits: Zeekr/Geely Holdings

And finally, Zeekr brought its flagship (and first) EV called the Zeekr 001. What is a Zeekr? It’s the combination of Z as in Generation Z and “geek,” and its aim is to put software at the forefront.

Zeekr said its cars will also be sold online and through experience centers across China, with plans also to eventually expand to Europe and North America. The Zeekr 001 comes with a dual motor, which sends power to all four wheels — delivering 566 lb-ft. of torque and allowing it to accelerate from 0 to 60mph in less than 4 seconds. The car has a claimed estimated range of more than 700 km (434 miles) on a single charge.

The Zeekr brand said it plans to bring five cars to market in the next five years, all of which will be based on Geely Holdings’ pure electric SEA architecture.

Mercedes

The German automaker showed off several vehicles at the Shanghai Auto Show, notably the EQB and EQS. Both of these all-electric vehicles are part of the company’s growing EQ brand.

EQB

Mercedes-Benz's new EQB Shanghai auto show2021

Mercedes-Benz’s new EQB. Image Credits: Mercedes-Benz

The German automaker revealed the compact mass-market all-electric SUV at the show. The vehicle, which looks a lot like the GLB, especially the interior, will launch in China this year. A global variant will be produced in Hungary for Europe followed, by the U.S. market launch in 2022.

While there are some obvious links to the internal combustion engine GLB, the EQB does have some differences in the exterior design, including the continuous light strip at front and rear that is consistent with other models in the electric EQ brand. The EQB also has light-alloy wheels in a bi- or tri-color design that come in up to 20 inches in size. Some even have rosé gold-colored or blue decorative trim. Mercedes has not yet revealed details on the powertrain, range or price.

EQS

Mercedes-EQS

Mercedes EQS 580 4MATIC. Image Credits: Mercedes-Benz

Mercedes-Benz held its own world premiere of its EQ brand flagship ahead of the Shanghai Auto Show. The EQS is the first all-electric luxury sedan under the automaker’s new EQ brand. The first models being introduced to the U.S. market will be the EQS 450+ with 329 hp and the EQS 580 4MATIC with 516 hp. This will be an important vehicle for the Chinese market as well.

This all-electric counterpart to the S-Class is loaded with tech. For instance, there are 350 sensors in the vehicle that are used to record distances, speeds and acceleration, lighting conditions, precipitation and temperatures, the occupancy of seats as well as the driver’s blink of an eye or the passengers’ speech. TechCrunch also had a chance to take the EQS for a spin. Here’s what we thought.

NIO

Nio revealed the interior of its flagship sedan at the auto show, giving us more details on the ET7 which was initially revealed in January. It also announced it will deploy a total of 100 of its branded power swap stations as well as other infrastructure, including 500 charging stations and more than 10,000 destination chargers in eight provinces in China. 

Nio ET7 shanghai auto show

The Nio ET7 electric sedan at the 2021 Auto Shanghai on Monday, April 19, 2021. Image Credits: Qilai Shen/Bloomberg via Getty Images

Nio ET7

The ET7 is Nio’s electric flagship sedan. The company officially debuted the interior of the vehicle, which it described as a second living space. The interior comes in three earth-tone color schemes: Storm Gray, Sand Brown and Edelweiss White. The company dropped some hints about possible exterior colors, as well, such as Sunrise Beige, Luminous Orange and Arctic Green, in addition to the established Cloud White, Star Gray, Deep Black and Southern Star.

The ET7’s 150kWh battery gives the car a whopping range of 621 miles under China’s NEDC testing protocol. The NEDC testing is notorious for providing optimistic estimates and will likely be much less than that under Europe’s WLTP testing.

Nio also boasted about its so-called NIO Autonomous Driving technology, which it claims will  “gradually deliver the relaxing and safe point-to-point autonomous driving experience in scenarios like an expressway, urban, parking, and battery swap.” That phrasing suggests that this is aspirational and is still squarely under the driver assistance system category. Plus, China regulations require drivers to keep their hands on the wheel and be able to take control at any time.

Nio is expected to begin production of the ET7 in the coming months, with a launch scheduled for Q1 2022. 

SAIC-GM

SAIC-GM-Wuling Automobile Co., a joint venture between SAIC Motor Corp., General Motors and Liuzhou Wuling Motors Co. showed off their latest vehicle: the budget-friendly Hong Guang Mini EV that costs less than $5,000.

Hong Guang Mini EV

Wuling Hong Guang Mini electric vehicles, manufactured by SAIC-GM-Wuling Automobile Co. Image Credits: Zhe Ji/Getty Images

The Wuling Hong Guang Mini EV, which is also the main photo in this article, is one of the most popular EVs in China this year, with more than 57,000 units sold in February alone, and at $4,230, it’s not hard to see why. The featherweight EV is produced with max efficiency and few parts. A new car is made every minute at the Lizhou, Guangxi factory, and it only takes about four hours to make one from start to finish. The most basic models are truly made for that A to B utility. Both the interior and what’s under the hood make for a very simple, yet functional, vehicle. 

The smooth ride of this adorable mini won’t go faster than 62 miles per hour, and a cap of around 75 to 110 miles of range per charge makes it the perfect car for short trips around urban environments. Upgrading to the $5,600 model includes air conditioning and power windows, which really points to the near Spartan nature of the standard model, which comes with an HVAC ventilation system and a simple radio.

Toyota

The Japanese automakers said it will introduce 15 all-electric vehicles, including seven Toyota bZ branded models, globally by 2025. The new bZ brand debuted at the Shanghai Auto Show.

Toyota bZ46

The Toyota bZ4X on display during the 19th Shanghai Auto Show on April 20, 2021. Image Credits: (Photo by Hector RETAMAL / AFP via Getty Images)

The Toyota bZ4X is technically just a concept, but its importance shouldn’t be disregarded. The concept, which was revealed at the Shanghai Auto Show, kicks off a new all-electric lineup for Toyota.

Toyota’s new bZ brand — which stands for beyond zero — will have a dedicated underlying platform that can be used with multiple variations in terms of size and design. The company said that since it is difficult to prepare such a wide range of choices by itself, it is jointly developing the series with partners who boast expertise in various fields. Toyota tapped Subaru to develop the bZ4X. BYD, Daihaitsu and Suzuki are other partners in the bZ line.

Toyota plans to produce the Toyota bZ4X in Japan and China said it hopes to begin worldwide sales of the model by the middle of 2022.

Volkswagen

The German automaker used the Shanghai Auto Show to reveal its third electric vehicle in its ID brand. And this one is designed specifically for the Chinese market.

VW ID 6

Volkswagen ID 6 world premiere

Volkswagen debuted the all-electric ID.6 CROZZ and ID.6 X at the 2021 Shanghai Auto Show. Image Credits: Volkswagen

The VW ID.6 will be available in two versions: The ID.6 CROZZ, which will be manufactured in the north of China and the ID.6 X in the southern part of the country. The ID.6 is VW’s most spacious ID branded model, with room for up to seven people. The vehicle, which is available in four configurations, has a range of up to 588 km (China NEDC).

Xpeng

Xpeng revealed its third vehicle at the Shanghai auto show, one that intends to use lidar in an effort to boost the capabilities of its advanced driver assistance system.

Xpeng P5

Xpeng P5 electric vehicle

The XPeng Inc. P5 electric vehicle at the 2021Shanghai Auto Show. Image Credits: Qilai Shen/Bloomberg via Getty Images

The Xpeng P5 is the Chinese automaker’s third vehicle, but it’s among the first to be produced with a built-in lidar sensor. The company says the two sensors, which are built into both sides of the sedan’s front, can detect and identify pedestrians, other cars, cyclists, scooters and more, no matter the weather or darkness.

Xpeng’s chairman and CEO He Xiaopeng called the P5 is its most advanced and technically ambitious model yet.

The lidar sensors combined with software deliver an advanced driver assistance system that the automaker says pushes it toward full automation. While the sensor and software system is robust, the vehicle is not self driving. As TechCrunch’s Liao reported, Xpeng’s Navigation Guided Pilot system is benchmarked against Tesla’s Navigate On Autopilot and can automatically change lanes, enter or exit ramps, overtake other vehicles and maneuver another car’s sudden cut-in, a common sight in China’s complex road conditions. However, drivers’ hands must remain on the wheel. The carmaker’s ambition is to remove the driver, that is, reach Level 4 autonomy two to four years from now, but real-life implementation will hinge on regulations.

News: Apple event fails to save the company’s stock from broader market sell-off

Today’s Apple event, chock-full of the company’s products that will help decide whether the company meets, exceeds or undershoots Wall Street expectations for its future growth and performance, had little to no impact on its share price. By now this is the theme: Apple announces a slew of new products, services, software or peripherals, and

Today’s Apple event, chock-full of the company’s products that will help decide whether the company meets, exceeds or undershoots Wall Street expectations for its future growth and performance, had little to no impact on its share price.

By now this is the theme: Apple announces a slew of new products, services, software or peripherals, and its share price does nothing. It’s almost humorous; certainly Apple’s shares can move in the wake of an earnings release, but a new product digest? Not so much.

Or at least not as long as TechCrunch has been paying attention (here’s more evidence). It’s almost like Apple’s customers — and the press — care rabidly about what the company builds. And are very vocal about it. While investors are essentially at lunch the entire time.

Today, for example, Apple shares closed the day off 1.28% and have since fallen a further 0.36%. Apple stock closed the day worth $133.11 per share and was worth $133.40 at the time its event kicked off. So, the event hardly prevented the company from losing more ground.

The broader Nasdaq index lost 0.92%, per Yahoo Finance.

Put another way, news that Apple is revamping its credit card, rebuilding its podcast app and will support paid subscriptions, that purple iPhones are coming, that AirTags are real, that there is finally a new Apple TV, that there are new iMacs coming that look hot as heck, that there are new iPads (including a new iPad Pro) on the way and more, was essentially a shrug from investors.

To avoid being cliché I won’t paste the are you not entertained gif here, but it’s warranted. In short, this is what Apple stock did today, as investors were too focused on numbers to look upstream from revenue at the products that will drive the numbers that they later parse and come to a firm conclusion.

Here’s the chart, via YCharts:

Image Credits: YCharts

News: UK’s IoT ‘security by design’ law will cover smartphones too

Smartphones will be included in the scope of a planned “security by design” U.K. law aimed at beefing up the security of consumer devices, the government said today. It made the announcement in its response to a consultation on legislative plans aimed at tackling some of the most lax security practices long-associated with the Internet

Smartphones will be included in the scope of a planned “security by design” U.K. law aimed at beefing up the security of consumer devices, the government said today.

It made the announcement in its response to a consultation on legislative plans aimed at tackling some of the most lax security practices long-associated with the Internet of Things (IoT).

The government introduced a security code of practice for IoT device manufacturers back in 2018 — but the forthcoming legislation is intended to build on that with a set of legally binding requirements.

A draft law was aired by ministers in 2019 — with the government focused on IoT devices, such as webcams and baby monitors, which have often been associated with the most egregious device security practices.

Its plan now is for virtually all smart devices to be covered by legally binding security requirements, with the government pointing to research from consumer group “Which?” that found that a third of people kept their last phone for four years, while some brands only offer security updates for just over two years.

The forthcoming legislation will require smartphone and device makers like Apple and Samsung to inform customers of the duration of time for which a device will receive software updates at the point of sale.

It will also ban manufacturers from using universal default passwords (such as “password” or “admin”), which are often preset in a device’s factory settings and easily guessable — making them meaningless in security terms.

California already passed legislation banning such passwords in 2018 with the law coming into force last year.

Under the incoming U.K. law, manufacturers will additionally be required to provide a public point of contact to make it simpler for anyone to report a vulnerability.

The government said it will introduce legislation as soon as parliamentary time allows.

Commenting in a statement, digital infrastructure minister Matt Warman added: “Our phones and smart devices can be a gold mine for hackers looking to steal data, yet a great number still run older software with holes in their security systems.

“We are changing the law to ensure shoppers know how long products are supported with vital security updates before they buy and are making devices harder to break into by banning easily guessable default passwords.

“The reforms, backed by tech associations around the world, will torpedo the efforts of online criminals and boost our mission to build back safer from the pandemic.”

A DCMS spokesman confirmed that laptops, PCs and tablets with no cellular connection will not be covered by the law, nor will secondhand products. Although he added that the intention is for the scope to be adaptive, to ensure the law can keep pace with new threats that may emerge around devices.

News: Netflix blames ‘lighter content slate’ for slowing subscriber growth

Netflix added 4 million net new subscribers in the first quarter of 2021, bringing its total subscriber base to 207.6 million, according to its latest earnings report. Any year-over-year comparison was inevitably going to make this latest quarter seem disappointing, since Netflix grew by an unprecedented rate (15.77 million net new subscribers) during the same

Netflix added 4 million net new subscribers in the first quarter of 2021, bringing its total subscriber base to 207.6 million, according to its latest earnings report.

Any year-over-year comparison was inevitably going to make this latest quarter seem disappointing, since Netflix grew by an unprecedented rate (15.77 million net new subscribers) during the same period last year, when the pandemic first trapped global audiences at home. But these new numbers also fall short of the 210 million subscribers that Netflix had been predicting.

While the streaming market has certainly become more competitive (with Disney+ recently passing 100 million subscribers), Netflix suggested that its lackluster growth had less to do with “competitive intensity” and more with the simple fact that it released fewer original shows and movies, thanks to pandemic-related production delays.

“We believe paid membership growth slowed due to the big COVID-19 pull forward in 2020 and a lighter content slate in the first half of this year, due to COVID-19 production delays,” the company said. “We continue to anticipate a strong second half with the return of new seasons of some of our biggest hits and an exciting film lineup. In the short term, there is some uncertainty from COVID-19; in the long term, the rise of streaming to replace linear TV around the world is the clear trend in entertainment.”

Netflix noted that retention was “in line with our expectations,” and that the main issue was new user acquisition. It also said that “in early Q1, with the benefit of ‘Bridgerton,’ ‘Lupin’ and ‘Cobra Kai,’ we were following a growth trajectory similar to recent years,” before growth dipped in March.

Pandemic-related delays will also affect the release schedule in Q2, so Netflix is only projecting 1 million net new subscribers. The release of high-profile titles should pick up again in the second half of the year, the company said, with production having resumed “in every major market, with the exception of Brazil and India.”

As for the company’s finances, revenue grew 24% year over year to $7.2 billion (in line with the forecast), with diluted earnings per share of $3.75. (Analysts had been predicting EPS of $2.97.) Netflix shares were down more than 11% in after-hours trading, as of 4:33 p.m. EDT.

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