Monthly Archives: January 2021

News: Smartphone sales slowed decline in Q4, with a big assist from Apple

New numbers from Canalys show a slowing in the major smartphone decline we saw for 2020. The past year was, of course, a major blow to an industry already suffering a slide. Hope that the arrival of 5G would right the ship were dashed by Covid-19. Things are looking up, fueled in large part by

New numbers from Canalys show a slowing in the major smartphone decline we saw for 2020. The past year was, of course, a major blow to an industry already suffering a slide. Hope that the arrival of 5G would right the ship were dashed by Covid-19.

Things are looking up, fueled in large part by a killer quarter for Apple. The company posted its earnings last night, putting much of its success at the feet of the iPhone 12. In spite (or perhaps because) of pandemic-fueled delays, the handset arrived in a perfect storm – the beginnings of a “supercycle” that see customers upgrading devices in a kind of critical mass.

Numbers are still down for the fourth quarter of 2020 – but they’re down by only 2% per the firm. That’s due in no small part to what amounted to the iPhone’s best quarter, as the company introduced four 5G-sporting handsets. Canalys shows a 4% increase for Apple, as the device arrived to a wider 5G rollout just in time for the holiday season.

The company snagged the global number one spot, with Samsung taking number two in spite of a 12% decline. Chinese manufacturers Xiaomi, Oppo and Vivo rounded out the top five, all seeing double digit increases, y-o-y.

Image Credits:

The category is expected to see a rebound this year, after suffering declines due first to supply chain concerns and then larger economic issues, stemming from the pandemic.

“The introduction of COVID-19 vaccines is also boosting business confidence for 2021, allowing them to plan and invest,” analyst Ben Stanton says of the figures. “Going forwards, there will be obvious economic ripple effects as government stimulus fades, and there are ongoing concerns around new virus strains. Overall though, sentiment in the industry is positive, and 2021 will see the smartphone market rebound after a 7% decline in 2020.”

Another report from Canalys notes more positive news for the PC market, showing a 35% y-o-y increase, courtesy of tablet and Chromebook sales.

News: GM pledges to be carbon neutral by 2040 with zero tailpipe emission vehicles by 2035

General Motors pledged to be carbon neutral by 2040 — removing emissions from all of its products and global operations or offsetting those emissions through carbon credits or carbon capture within the next two decades. The company also committed to have a fully electric fleet of vehicles by 2035. It’s a big step for a

General Motors pledged to be carbon neutral by 2040 — removing emissions from all of its products and global operations or offsetting those emissions through carbon credits or carbon capture within the next two decades.

The company also committed to have a fully electric fleet of vehicles by 2035.

It’s a big step for a company whose products are responsible for a large percentage of the greenhouse gas emissions that contribute to global climate change and comes on the heels of a pledge to launch a massive fleet of new electric vehicles and a $27 billion commitment to electrification late last year.

The auto giant said that it would work with the Environmental Defense Fun on its vision for an all-electric future and will work toward eliminating tailpipe emissions from light-duty vehicles by 2035. Moving its portfolio, which today is dominated by internal combustion engine vehicles, will be a transition, a GM spokesperson told TechCrunch, adding that the main priority is to bring employees along in that shift.

GM’s also getting into the charging business too. The company said it would work with “governments, partners, and suppliers around the world to build out the necessary charging infrastructure and encourage the use of renewable energy n electric vehicle charging.”

To power the company’s operations, GM said it will use only renewable energy power at its U.S. facilities by 2030 and by 2035 all of its operations worldwide will use renewable power.

These commitments are also going to extend to its supply chain over time as the company works with its suppliers to reduce their emissions, increase transparency and source sustainable materials.

“While electric vehicles do not produce tailpipe emissions, it is critical that the impact associated with production and charging is incorporated in our plans. By working with utility companies to provide access to more renewable energy sources, GM hopes to address the entire production cycle of future EVs, with benefits that will extend far beyond our own vehicles and operations,” the company’s chief executive Mary Barra said in a statement.

This commitment is going to require a massive transformation that encompasses more than GM alone, Barra wrote, because “making the transition to an EV is simply not possible right now – either because the appropriate vehicles do not exist or because access to charging is limited where [people] live and work.”

 

News: Storetasker revamps its Shopify developer marketplace

Storetasker is an online marketplace focused on connecting Shopify merchants with developers and other experts who can help grow their business. The product is now owned by the startup previously known as Lorem. Co-founder and COO Charlie Fogarty explained that while Lorem originally had a broader mission of connecting small businesses and developers, “We realized

Storetasker is an online marketplace focused on connecting Shopify merchants with developers and other experts who can help grow their business.

The product is now owned by the startup previously known as Lorem. Co-founder and COO Charlie Fogarty explained that while Lorem originally had a broader mission of connecting small businesses and developers, “We realized that Shopify and e-commerce was by far our best customer segment … so we basically acquired our main competitor, Storetasker, and merged the two business” under the Storetasker name.

The acquisition (which included the Storetasker product and expert network, but not the team) actually took place last year, and Fogarty said, “We’ve spent the last 10 months basically rebuilding the product from the ground up. We’ve taken years of learning and combined it into a rebrand, a new product and a new end-to-end customer experience.”

The core proposition is still the same, however. A Shopify merchant should be able to visit Storetasker, describe their project in simple terms and then within a few hours, Storetasker will match them up with one of the experts in the network, who they can work with directly.

Storetasker has already been used by more than 30,000 brands on Shopify, including Boll & Branch, Chubbies, Aisle, Alpha Industries, Truff Hot Sauce and Branch Furniture. Fogarty said the average project size is just $300 and usually involves adding custom designs and unique features to a Shopify store.

Storetasker screenshot

Image Credits: Storetasker

You could use a general marketplace like Upwork or Fiverr to find a freelance developer, but where Storetasker has conducted more than 5,000 interviews to vet its talent and picks the right expert for each customer, Fogarty said that on other platforms, “You have to sift through unvetted talent … The hiring burden is placed on the brand.”

Plus, he noted that brands can use Storetasker for more than development help — they also use it to find experts on conversion and “all the different aspects of e-commerce.”

In addition to the new product, Storetasker is also announcing that it raised $3.2 million in Series A funding last year from Flybridge, Founder Collective, and FJ Labs.

Looking ahead, Fogarty said he sees plenty of room to grow while remaining focused on the Shopify ecosystem. After all, there are more than 1 million stores on the platform, with $200 billion in total sales to date.

News: Robinhood and Reddit top the App Store, as trading apps surge following GameStop mania

The GameStop mania didn’t just drive up the stock price of a declining video game retailer, it’s also sent trading apps and others to the top of the App Store, due to record-breaking downloads. Today, the popular trading app Robinhood has become the No. 1 app overall on the App Store for the first time,

The GameStop mania didn’t just drive up the stock price of a declining video game retailer, it’s also sent trading apps and others to the top of the App Store, due to record-breaking downloads. Today, the popular trading app Robinhood has become the No. 1 app overall on the App Store for the first time, followed by No. 2 Reddit, home to the r/wallstreetbets forum which drove the push to buy GameStop.

Neither app had reached as high a chart position before, according to data from Apptopia.

The app store intelligence firm also found that Robinhood had its best day ever in terms of single-day downloads on Wednesday, Jan. 27, 2021 when 120,000 new users downloaded the stocks app for the first time across both iOS and Android. Robinhood also broke records for its highest number of daily active users on mobile at 2.6 million.

Meanwhile, online forum site Reddit broke its download record for its mobile app, with 199,000 single-day downloads on iOS and Android, Apptopia estimates, while also climbing to No. 2 on the Overall Top Charts on the U.S. App Store.

But the frenzy around GameStop and the revenge of the retail trader is boosting other, more traditional trading apps, as well. Apps like TD Ameritrade, Webull, Fidelity, and E*TRADE have benefited from the situation, with record-breaking daily users and higher chart rankings.

All four apps on Wednesday achieved their highest-ever chart position to date on the U.S. App Store, with Webull at No. 45 Overall, followed by TD Ameritrade at No. 53, E*TRADE at No. 113, and Fidelity at No. 178. (App Annie sees Webull closing Wednesday even higher — at No. 30 on iPhone. Before, it hadn’t even ranked in the top 100 free iPhone apps.)

Webull also recorded its highest number of daily active users yesterday, with 952,000, while TD Ameritrade saw a record 444,000 daily active users and Fidelity had a record of 429,000 Apptopia found.

Combined, the four apps saw 863,000 total downloads on Wednesday (Webull: 39K; TD Ameritrade: 24K; E*TRADE: 11K; and Fidelity: 12.3K).

It’s unclear how long the trading app mayhem will continue, as Robinhood has already halted the trading of “meme stocks” like GameStop, AMC Entertainment, BlackBerry, and Bed, Bath & Beyond, Koss Corporation, Express, Nokia and Naked Brand.

That hasn’t sat well with Robinhood users, who are now in the processing of assailing the app with 1-star reviews as a result, and encouraging others to the do the same.

Surprisingly, the Square-owned Cash App hadn’t yet gained from the GameStop insanity this week, Apptopia found. But it does appear to now be struggling as the Robinhood crowd began the search for another stock trading tool. This morning, Cash App’s Twitter account bio reads it’s looking into an issue with Cash App that’s “delaying some orders.”

App Annie reports some slight movement today on Cash App,as it just jumped from No. 14 overall to No. 12.

News: Facebook’s ‘oversight’ body overturns four takedowns and issues a slew of policy suggestions

Facebook’s self-regulatory ‘Oversight Board’ (FOB) has delivered its first batch of decisions on contested content moderation decisions almost two months after picking its first cases. A long time in the making, the FOB is part of Facebook’s crisis PR push to distance its business from the impact of controversial content moderation decisions — by creating

Facebook’s self-regulatory ‘Oversight Board’ (FOB) has delivered its first batch of decisions on contested content moderation decisions almost two months after picking its first cases.

A long time in the making, the FOB is part of Facebook’s crisis PR push to distance its business from the impact of controversial content moderation decisions — by creating a review body to handle a tiny fraction of the complaints its content takedowns attract. It started accepting submissions for review in October 2020 — and has faced criticism for being slow to get off the ground.

Announcing the first decisions today, the FOB reveals it has chosen to uphold just one of the content moderation decisions made earlier by Facebook, overturning four of the tech giant’s decisions.

Decisions on the cases were made by five-member panels that contained at least one member from the region in question and a mix of genders, per the FOB. A majority of the full Board then had to review each panel’s findings to approve the decision before it could be issued.

The sole case where the Board has upheld Facebook’s decision to remove content is case 2020-003-FB-UA — where Facebook had removed a post under its Community Standard on Hate Speech which had used the Russian word “тазики” (“taziks”) to describe Azerbaijanis, who the user claimed have no history compared to Armenians.

In the four other cases the Board has overturned Facebook takedowns, rejecting earlier assessments made by the tech giant in relation to policies on hate speech, adult nudity, dangerous individuals/organizations, and violence and incitement. (You can read the outline of these cases on its website.)

Each decision relates to a specific piece of content but the board has also issued nine policy recommendations.

These include suggestions that Facebook [emphasis ours]:

  • Create a new Community Standard on health misinformation, consolidating and clarifying the existing rules in one place. This should define key terms such as “misinformation.”
  • Adopt less intrusive means of enforcing its health misinformation policies where the content does not reach Facebook’s threshold of imminent physical harm.
  • Increase transparency around how it moderates health misinformation, including publishing a transparency report on how the Community Standards have been enforced during the COVID-19 pandemic. This recommendation draws upon the public comments the Board received.
  • Ensure that users are always notified of the reasons for any enforcement of the Community Standards against them, including the specific rule Facebook is enforcing. (The Board made two identical policy recommendations on this front related to the cases it considered, also noting in relation to the second hate speech case that “Facebook’s lack of transparency left its decision open to the mistaken belief that the company removed the content because the user expressed a view it disagreed with”.)
  • Explain and provide examples of the application of key terms from the Dangerous Individuals and Organizations policy, including the meanings of “praise,” “support” and “representation.” The Community Standard should also better advise users on how to make their intent clear when discussing dangerous individuals or organizations.
  • Provide a public list of the organizations and individuals designated as ‘dangerous’ under the Dangerous Individuals and Organizations Community Standard or, at the very least, a list of examples.
  • Inform users when automated enforcement is used to moderate their content, ensure that users can appeal automated decisions to a human being in certain cases, and improve automated detection of images with text-overlay so that posts raising awareness of breast cancer symptoms are not wrongly flagged for review. Facebook should also improve its transparency reporting on its use of automated enforcement.
  • Revise Instagram’s Community Guidelines to specify that female nipples can be shown to raise breast cancer awareness and clarify that where there are inconsistencies between Instagram’s Community Guidelines and Facebook’s Community Standards, the latter take precedence.

Where it has overturned Facebook takedowns the board says it expects Facebook to restore the specific pieces of removed content within seven days.

In addition, the Board writes that Facebook will also “examine whether identical content with parallel context associated with the Board’s decisions should remain on its platform”. And says Facebook has 30 days to publicly respond to its policy recommendations.

So it will certainly be interesting to see how the tech giant responds to the laundry list of proposed policy tweaks — perhaps especially the recommendations for increased transparency (including the suggestion it inform users when content has been removed solely by its AIs) — and whether Facebook is happy to align entirely with the policy guidance issued by the self-regulatory vehicle (or not).

Facebook created the board’s structure and charter and appointed its members — but has encouraged the notion it’s ‘independent’ from Facebook, even though it also funds FOB (indirectly, via a foundation it set up to administer the body).

And while the Board claims its review decisions are binding on Facebook there is no such requirement for Facebook to follow its policy recommendations.

It’s also notable that the FOB’s review efforts are entirely focused on takedowns — rather than on things Facebook chooses to host on its platform.

Given all that it’s impossible to quantify how much influence Facebook exerts on the Facebook Oversight Board’s decisions. And even if Facebook swallows all the aforementioned policy recommendations — or more likely puts out a PR line welcoming the FOB’s ‘thoughtful’ contributions to a ‘complex area’ and says it will ‘take them into account as it moves forward’ — it’s doing so from a place where it has retained maximum control of content review by defining, shaping and funding the ‘oversight’ involved.

tl;dr: An actual supreme court this is not.

In the coming weeks, the FOB will likely be most closely watched over a case it accepted recently — related to the Facebook’s indefinite suspension of former US president Donald Trump, after he incited a violent assault on the US capital earlier this month.

The board notes that it will be opening public comment on that case “shortly”.

“Recent events in the United States and around the world have highlighted the enormous impact that content decisions taken by internet services have on human rights and free expression,” it writes, going on to add that: “The challenges and limitations of the existing approaches to moderating content draw attention to the value of independent oversight of the most consequential decisions by companies such as Facebook.”

But of course this ‘Oversight Board’ is unable to be entirely independent of its founder, Facebook.

News: Workday nabs employee feedback platform Peakon for $700M

Workday started the work day with some big news today. It’s acquiring employee feedback platform Peakon for $700 million in cash. One thing we have learned during the pandemic is that organizations need to find new ways to build stronger connections with their employees, and that’s precisely what Peakon provides. “Bringing Peakon into the Workday

Workday started the work day with some big news today. It’s acquiring employee feedback platform Peakon for $700 million in cash.

One thing we have learned during the pandemic is that organizations need to find new ways to build stronger connections with their employees, and that’s precisely what Peakon provides. “Bringing Peakon into the Workday family will be very compelling to our customers — especially following an extraordinary past year that has magnified the importance of having a constant pulse on employee sentiment in order to keep people engaged and productive,” Workday co-founder and co-CEO Aneel Bhusri, said in a statement.

Without the ability to have face-to-face meetings with employees, managers have struggled throughout 2020 to understand how COVID, working from home and all the trials and tribulations of the last year have affected the workforce.

But this ability to check the pulse of employees goes beyond this crisis period. Managers of large organizations know that the bigger and more spread out your firm becomes, the more challenging it is to understand what’s happening across the company. The company uses weekly surveys to ask specific questions about the organization. For them it’s all about getting good data, and so far customers have used the platform to ask over 153 million questions since inception six years ago.

Peakon CEO and co-founder Phil Chambers sees Workday as a logical partner. “Workday excels at helping enable customers to leverage their data. Together, we’ll be able to help drive greater productivity, talent development and employee retention for our customers — and unify how employees interact with their organizations,” he said in a Workday blog post announcing the deal.

Peakon was founded in Copenhagen in 2014 and has raised $68 million along the way, according to Crunchbase data. Its most recent round was a $35 million Series B in March 2019. The deal is expected to close by the end of this quarter subject to typical regulatory review.

News: MIT researchers develop a new ‘liquid’ neural network that’s better at adapting to new info

A new type of neural network that’s capable of adapting its underlying behavior after the initial training phase could be the key to big improvements in situations where conditions can change quickly – like autonomous driving, controlling robots, or diagnosing medical conditions. These so-called ‘liquid’ neural networks were devised by MIT Computer Science and Artificial

A new type of neural network that’s capable of adapting its underlying behavior after the initial training phase could be the key to big improvements in situations where conditions can change quickly – like autonomous driving, controlling robots, or diagnosing medical conditions. These so-called ‘liquid’ neural networks were devised by MIT Computer Science and Artificial Intelligence Lab’s Ramin Hasani and his team at CSAIL, and they have the potential to greatly expand the flexibility of AI technology after the training phase, when they’re engaged in the actual practical inference work done in the field.

Typically, after the training phase, during which neural network algorithms are provided with a large volume of relevant target data to hone their inference capabilities, and rewarded for correct responses in order to optimize performance, they’re essentially fixed. But Hasani’s team developed a means by which his ‘liquid’ neural net can adapt the parameters for ‘success’ over time in response to new information, which means that if a neural net tasked with perception on a self-driving car goes from clear skies into heavy snow, for instance, it’s better able to deal with the shift in circumstances and maintain a high level of performance.

The main difference in the method introduced by Hasani and his collaborators is that it focuses on time-series adaptability, meaning that rather than being built on training data that is essentially made up of a number of snapshots, or static moments fixed in time, the liquid networks inherently considers time series data – or sequences of images rather than isolated slices.

Because of the way the system is designed, it’s actually also more open to observation and study by researchers, when compared to traditional neural networks. This kind of AI is typically referred to as a ‘black box,’ because while those developing the algorithms know the inputs and the the criteria for determining and encouraging successful behavior, they can’t typically determine what exactly is going on within the neural networks that leads to success. This ‘liquid’ model offers more transparency there, and it’s less costly when it comes to computing because it relies on fewer, but more sophisticated computing nodes.

Meanwhile, performance results indicate that it’s better than other alternatives for accuracy in predicting the future values of known data sets. Th next step for Hasani and his team are to determine how best to make the system even better, and ready it for use in actual practical applications.

News: Shopalyst aims to make e-commerce advertising more effective

Indian startup Shopalyst has officially launched a new platform that it calls the Discovery Commerce Cloud, which it says can help retailers take full advantage of digital advertising. Co-founder and CEO Girish Ramachandra told me that Shopalyst was created to allow for “one seamless journey for the shopper” across advertising and e-commerce — something he

Indian startup Shopalyst has officially launched a new platform that it calls the Discovery Commerce Cloud, which it says can help retailers take full advantage of digital advertising.

Co-founder and CEO Girish Ramachandra told me that Shopalyst was created to allow for “one seamless journey for the shopper” across advertising and e-commerce — something he said current systems are not currently designed to support.

The startup’s first product was a “universal buy button,” and Ramanchandra said that has “naturally progressed” into a broader set of tools for cross-platform advertising, which Shopalyst has been beta testing for the past year.

The Discovery Commerce Cloud consists of five modules, which Ramanchandra said work best together but can also be purchased separately. That includes:

  • a market intelligence product with information about what consumers are searching for and what’s popular on media and e-commerce platforms
  • an audience intelligence product to target ads based on audience interest, behavior and purchase intent
  • a Universal Ads Manager to deliver ads across Google Ads, DV360, Facebook, Instagram, Amazon Ads, Twitter and TikTok
  • a landing page builder that can support instant checkout on a brand’s own direct-to-consumer site, comparison shopping across e-commerce marketplaces, instant delivery or a physical store locator
  • real-time metrics that measure the full customer funnel
Shopalyst header

Image Credits: Shopalyst

Ramachandra also noted that the ads created in the Universal Ads Builder optimized to each platform, with dynamically generated creative based on audience data. And by using the landing page builder, brands are also able to gather new data about the audience’s “shopping actions.”

“In the past, [brands] didn’t have shopping actions, because retailers don’t share that data back with them,” he said. “That is all changed. Now they’re able to acquire first-party data [from Shoplalyst], which will help them use the right advertising in future campaigns.”

Shopalyst customers include Unilever, Nestle, Diageo, Nivea, L’Oreal and Estee Lauder. And while the startup was initially focused on its home market of India, the platform is now available across 30 countries.

Shopalyst also says that in beta testing, campaigns run through the Discovery Commerce Cloud have seen up to a 3X improvement in targeting relevance, a 5X increase in audience attention and an 8X increase in ad-activated shopping trips.

News: 12 investors say lifelong learning is taking edtech mainstream

The venture potential of a startup that caters to individual students — instead of a slow-moving, small-pocketed institution — has a bullish aura that attracts investors. Add in a pandemic that forced many to embrace remote learning overnight, and it makes sense that we have seen companies like Outschool and ClassDojo turn first profits while

The venture potential of a startup that caters to individual students — instead of a slow-moving, small-pocketed institution — has a bullish aura that attracts investors.

Add in a pandemic that forced many to embrace remote learning overnight, and it makes sense that we have seen companies like Outschool and ClassDojo turn first profits while startups like Quizlet and ApplyBoard reached $1 billion valuations.

Last year brought a flurry of record-breaking venture capital to the sector. PitchBook data shows that edtech startups around the world raised $10.76 billion last year, compared to $4.7 billion in 2019. While reporting delays could change this total, VC dollars have more than doubled since the pandemic began. In the United States, edtech startups raised $1.78 billion in venture capital across 265 deals during 2020, compared to $1.32 billion the prior year.

In today’s survey, a dozen top edtech investors shared their thoughts on how growth of lifelong learning is reshaping the industry. Given the sudden extinction of snow days and yeast shortages brought on by student bakers in the early days of the pandemic, it’s easy to see how remote education extends beyond traditional school hours. As learners become more multi-layered and nuanced, so have the edtech companies that back them. 

This was a recurring theme in today’s survey, signaling a shift in how investors approach hybrid learning. The evolution of post-pandemic education will be complex, if not aggressively competitive among the growing cohort of well-capitalized edtech companies. While we asked investors about their post-pandemic tastebuds back in July, much has changed since. Higher education didn’t combust like some expected today, and today, many predict that K-12 students will return to pre-COVID formats after vaccinations are widespread. 

It puts startups in a difficult spot: if 2020 was about enabling video-based teaching, what might emerge from 2021? Integration between different edtech apps? New student collaboration tools? Are employer-led up-skilling and a renewed interest in self-improvement enlarging edtech’s TAM?

Here are the investors we spoke to, along with their areas of interest and expertise:

  • Deborah Quazzo, managing partner, GSV Ventures (an education fund backing ClassDojo, Degreed, Clever)
  • Ashley Bittner, founding partner of Firework Ventures (a future of work fund with portfolio companies LearnIn and TransfrVR)
  • Jomayra Herrera, principal, Cowboy Ventures (a generalist fund with portfolio companies Hone and Guild Education)
  • John Danner, managing partner, Dunce Capital (an edtech and future of work fund with portfolio companies Lambda School and Outschool)
  • Mercedes Bent and Bradley Twohig, partners, Lightspeed Venture Partners (a multi-stage generalist fund with investments including Forage, Clever, and Outschool)
  • Ian Chiu, managing director, Owl Ventures (a large edtech-focused fund backing highly-valued companies including Byju’s, Newsela, and Masterclass) 
  • Jan Lynn-Matern, founder and partner, Emerge Education (a leading edtech seed fund in Europe with portfolio companies like Aula, Unibuddy, and BibliU) 
  • Benoit Wirz, partner, Brighteye Ventures (an active edtech-focused venture capital fund in Europe that backs YouSchool, Lightneer, and Aula)
  • Charles Birnbaum, partner, Bessemer Venture Partners (a generalist fund with portfolio companies including Guild Education and Brightwheel)
  • Daniel Pianko, co-founder and managing director, University Ventures (a higher ed and future of work fund that is backing Imbellus and Admithub)
  • Rebecca Kaden, managing partner, Union Square Ventures (a generalist fund with portfolio companies including TopHat, Quizlet, Duolingo)
  • Andreata Muforo, partner, TLCom Capital (a generalist fund backing uLesson)

Deborah Quazzo, managing partner, GSV Ventures

What will edtech look like when students finally go back to school in person? Now that remote has become familiar, what are other concepts that you could see becoming popular?

For k12, use of digital products and platforms will now be very “normal” – companies like Lexia and Dreambox and Nearpod. Maybe this drives home usage of some products traditionally used only in schools like Lexia. Students of all ages are now very facile with zoom, this can pave the way for more zoom based synchronous learning offerings including extracurricular learning like music, dance etc. schools are now fully wired – maybe we will see schools implement home based learning programs – it’s where students spend half their time.

What are the biggest hurdles ahead for early-stage edtech startups looking to scale? What opportunities are fading as the space matures?

Edtech cos need to stay away from the me too solutions. We have seen 20 creator led learning platforms across “preK to Gray” learning in addition to incumbents like Teachable and very few have an ability to build a moat in my view. Unless someone has a very fresh take, I think that ship has sailed. Hopefully as white spaces fill with competitors, new white spaces will emerge. Emerging tech – AI/NLP/ML/VR – will continue to push the envelope. We are still not driving enough people to competency whether in prek12, higher ed or workforce so the opportunity remains vast.

How has edtech’s boom impacted your dealmaking? Has the new interest from generalist investors made valuations too bubbly, or is the market growth helping everyone?

We met on zoom with over 800 founding teams in covid all over the world. We invested in 14 new companies and are just finishing rounds in 2 more. Valuation pressures are across tech sectors. Id argue that education still lags average tech. the question for edtech is whether there is potential for a $100B company in the sector – will TAMs support it.

Ashley Bittner, founding partner, Firework Ventures

What will edtech look like when students finally go back to school in person? Now that remote has become familiar, what are other concepts that you could see becoming popular?

As it relates to our thesis, I believe that the role of employers is changing. Pre-COVID, it was estimated that as much as 1/3 of the US workforce would need to change jobs by 2030. Employers cite skills gaps as a top 3 business concern to stay competitive. Our thesis is that employers will take on more responsibility for reskilling their current workforce, and that training will become job-embeded (rather than only trying to hire to address the challenge.) Degreed was the first wave of this… Learn In is an example of the next step in this evolution. As employers look to provide more skills training (rather than compliance training), we believe that more will come from external sources (CEOs say they are unprepared to meet the reskilling challenge with existing internal resources) and that much of this training will be provided online and during work hours (to address the time barrier that is an equity issue.) I also see an opportunity for modalities like VR to become more popular as we shift to more digital and remote solutions (e.g TRANSFR.) Stats from McKinsey research.

What are the biggest hurdles ahead for early-stage edtech startups looking to scale? What opportunities are fading as the space matures? In US pre-K and K-12, high customer fragmentation (16,000 school districts, 100K+ schools…pre-K even more fragmented with little public investment), long sales cycles, budget, pedagogy, and regulation. TAM. Relatively low consumer spend on education relative to other markets. Opportunities – increasing access to broadband, increase in device penetration. In FOW, increased recognition that reskilling and upskilling is a business imperative, company culture matters for competitiveness, increased focus on DEI.

Jomayra Herrera, principal, Cowboy Ventures

What will edtech look like when students finally go back to school in person? Now that remote has become familiar, what are other concepts that you could see becoming popular?
I think activities that are fundamentally better in person will go back to [being] in person (e.g., sports, music and other enrichment activities). I think that new technology educators may have adopted during the pandemic that they have found to be helpful to their instruction will remain but all the “nice to haves” will likely fall to the wayside. We have a thesis at Cowboy that supplemental education (e.g., Juni Learning, Reconstruction or Outschool) will likely stay online, because parents will not have to worry about driving their kids to learning centers and these companies have the opportunity to make the learning fun.
What are the biggest hurdles ahead for early-stage edtech startups looking to scale? What opportunities are fading as the space matures?
For companies focused on K-12 students, it’s still really challenging to sell into schools and school districts because of the long sales cycle. This will likely become even harder, as local and state budgets tighten. In regard to what is fading, I think that tools that don’t solve a real need for educators, students and/or parents or don’t have demonstrated efficacy when it comes to student outcomes will start to fade. Consumers, especially after the pandemic, seem to be more aware of what technology has to offer and have lower tolerance for tools not having a demonstrable impact.For companies that are targeting adult learners, the biggest hurdle continues to be customer acquisition and building a brand that learners can actually trust. As the space starts to mature, consumers are getting more aware of the questions they should be asking (e.g., graduation and placement outcomes) and are less [fooled] by clever marketing.

What do you expect education to look like in five-plus years from now, when the pandemic is more of a memory?
I hope that in this pandemic we’ve realized how critical our educators are to our children’s success and we pay them more 🙂 Incentivizing our best talent to get into and stay in teaching is a critical lever we can pull to improve education.
For K-12, I expect that there will be more comfort with technology in the classroom and that tech can be partnered with in-person instruction in a way that supercharges the educator with the data needed to personalize their instruction.
For higher ed, I expect that there will be an acceleration in online learning for adults as they continue to look to reskill or upskill. There will be more opportunities to do self-paced online learning that is effective and affordable.

John Danner, managing partner, Dunce Capital

What will edtech look like when students finally go back to school in person? Now that remote has become familiar, what are other concepts that you could see becoming popular?

In K-12, education will probably continue to look much like it did, because the majority of parents are clear that child care is the principal value for their kids being at school. That said, a minority of parents are certainly rethinking education after witnessing what their children were actually learning every day for a year. My opinion is that we will continue to see a disaggregation of this care function from academics. Here’s a piece I wrote about that, which has accelerated significantly this year.

What are the biggest hurdles ahead for early-stage edtech startups looking to scale? What opportunities are fading as the space matures?

For vocational schools with a “free until you get a job” model like Lambda or SV Academy, it’s all about job placement. Lambda has had a lot of success with their new fellowship model, which has allowed them to scale significantly. For a lot of early childhood and K-12 companies working online, it’s about new parent behaviors and whether you can develop a habit like Outschool has done. For senior learning like what GetSetUp does, finding the reimbursement models through healthcare is probably the key.

What do you expect education to look like in five-plus years from now, when the pandemic is more of a memory?

I think we are in a transition to more and more academics happening in the cloud. Right now, that’s all about live experiences and human in the loop. In five years, I think we will begin seeing a significant impact of AI replacing many human functions.

News: Scalapay raises $48M to scale its buy now, pay later service in Europe

Buy now, pay later services — which let consumers finance the purchase of goods online by paying back the total in installments over time — have been growing in ubiquity this past year. Today, Scalapay, one of the companies that’s building a platform to enable buy now, pay later (BNPL) and related features, has raised

Buy now, pay later services — which let consumers finance the purchase of goods online by paying back the total in installments over time — have been growing in ubiquity this past year. Today, Scalapay, one of the companies that’s building a platform to enable buy now, pay later (BNPL) and related features, has raised a round to boost its position in the race for customers against competitors like Klarna, Afterpay and Affirm.

The Milan, Italy-based startup has picked up $48 million in funding, money that it will use to continue building the tech in its platform, scaling its service in Europe, and to begin working on efforts to break into the U.S.

The round was led by Fasanara Capital and also included Baleen Capital and Italian family office Ithaca Investments. This is the startup’s first significant funding since launching in 2019.

Scalapay’s service is based around a basic model involving a quick sign-up, and then an agreement to repay the full amount in three equal installments, debited from your bank account or a credit card.

Like others such as Affirm, Scalapay does not charge consumers interest or other fees: its business model is based around taking a commission from the merchants on each transaction, the argument being that offering an easy and quick BNPL service will increase conversions and shopping cart size.

The startup currently has around 1,000 merchants in Europe using its service in France, Italy and Germany, including well-known, mulitnational European retailers like Decathlon, Calzedonia, Bata, Aosom and Bricobravo. It claims to be the biggest provider of BNPL services in its home country.

It also inked a recent partnership with banking “marketplace” Raisin Bank, and through that, Scalapay will soon be able to offer its merchant customers the ability to offer BNPL services in any European country.

The plan will be to add on more originating countries, said CEO and co-founder Simone Mancini, as well as related payment features in areas like customer acquisition, conversion, retention and the back office tasks associated with taking and fulfilling and order.

For a start, on its own site, Scalapay lists merchants that offer its BNPL service, and the startup has found that these links are on average generating 1 million referrals each month. Mancini said the company is working on a way of building a product around this concept as part of its expansion.

There was a time when it was not that common to find installment-based payment options on sites, with BNPL a carryover from the world of brick and mortar where people might have in the past paid for items using layaway or other in-store finance options, in particular for more expensive items like televisions.

But the traction of older online services like privately-held Klarna (valued now at over $10 billion), as well as Affirm in the U.S. and Afterpay in Australia (both of which are publicly traded), have paved the way for more recent entrants like Scalapay (which was founded in 2019) and other newer players like Alma.

All of them have in part been lifted by the conditions that we are living under at the moment.

E-commerce usage has seen a huge surge of activity due to people staying away from physical stores (when those stores are even open) to help with social distancing. But at the same time, many consumers are in less financial stable situations as a result of the pandemic, so options to help them stretch out payments and remain more flexible with their money have grown in appeal.

This has also meant that the average price of the kinds of items that people are buying on installments is also changing. Mancini said the average sum people are paying on Scalapay currently is around €100. That underscores the value that people are not willing to pay up front, so from a microeconomics perspective it will be interesting to see how that figure rises or falls in the future.

The fact that the sums are not particularly high right now, meanwhile, might be one reason why Scalapay has seen some strong numbers in terms of defaults and approvals. Mancini said that “first purchase approval rates” are about 93% right now, higher or lower depending on the category. And its default rate is below 1.5%.

These are not bad, but also not markedly different from its competitors.

Going forward, the big challenges for a company like Scalapay, therefore, will not just the usual ones of building solid algorithms to ensure that they are not financing people who are likely to default on payments, making sure its system stays fraud-free, and so on. They will also include finding a way to distinguish itself from the rest of the pack of companies providing the same kinds of basic services.

Perhaps a small detail, but it’s notable to me that Scalapay’s site doesn’t look unlike Klarna’s. Both even lean heavily on pink as a color theme.

It’s also worth mentioning that Mancini moved to Italy from Australia (where his co-founder Johnny Mitrevski still lives and runs R&D) to start Scalapay because Australia, he said, was going to be too hard to break into because of the dominance of Afterpay.

“Australia is one of the most competitive markets, versus Italy being one of the most underdeveloped markets,” he said. “It was an easy pick, with heaps of opportunity here for BNPL.” The company’s focus on building more beyond basic BNPL should also help with building a profile and diversifying the business.

“I was impressed with the fast growth of the company and the underlying model,” said Francesco Filia, CEO of Fasanara Capital, in a statement. “They have shown resilience during a difficult period and I’m excited by where the company is headed.”

“Scalapay’s platform delights customers while driving dramatic results for merchants,” added Fang Li, Managing Partner of Baleen Capital, in a statement. “As a long-time investor in the BNPL industry, I have been beyond impressed by Scalapay’s team, execution, and product vision. I believe the company is on the way to building a valued and leading partner for European retailers.”

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