Daily Archives: January 12, 2021

News: Jobber raises $60M as its platform for home service professionals hits 100k users

One of the technology byproducts of the Covid-19 pandemic is that it has raised the game for businesses to have better digital tools in place to interface with customers, and their own work, to get things done. Today, a company called Jobber, which has built a platform doing just that for a particular segment of

One of the technology byproducts of the Covid-19 pandemic is that it has raised the game for businesses to have better digital tools in place to interface with customers, and their own work, to get things done. Today, a company called Jobber, which has built a platform doing just that for a particular segment of the market — home services professionals — is announcing a round of funding as it finds its business growing.

The Canadian startup has picked up $60 million in funding. The equity round being led by Summit Partners, with participation also from previous backers OMERS Ventures and Version One Ventures, and new investors Tech Pioneers Fund.

Jobber’s platform is focused around management software to help sole-traders and small home services businesses make appointments and organize their schedules, set up billing and manage their accounts, and market their services online. The funding round comes at a time when Jobber already some 100,000 customers across 47 countries and 50 service segments, including cleaning, electrical repairs, landscaping, plumbing and more.

That is but a small piece of the opportunity: Jobber estimates that home services and other tradespeople make up a workforce of some 5 million in the U.S. alone, contributing over $550 billion to the economy annually.

Jobber’s rise comes at a key moment not just in the macroeconomic sense but also in the world of technology.

A vast swathe of businesses in a number of sectors — for example, finance, HR, medicine, commerce, education, and more — have spent decades adopting digital services to get their work done, a trend that has seen a big acceleration in the last year and the added intricacies that the coronavirus has brought to the working world.

But within that trend, one of the last holdouts has been the small business owner, and specifically those that work in very “hands-on” areas like home services, with many of them using mobile phones but little else in the way of technology to advertise themselves or run their operations.

That has seen a notable shift in the last year. Consumers are more than ever before using the internet to do business — whether that involves discovering companies or paying for goods and services — and tradespeople have found themselves also turning in that direction, not just to meet the changing demands of consumers, but also to keep themselves safe and in business. On top of that, the population of tradespeople themselves is getting younger and more digitally-native, and they are adopting and using these tools more naturally than their predecessors.

Jobber’s growth, said CEO Sam Pillar (who co-founded the company with Forrest Zeisler, CTO) in an interview, is “being driven by a number of factors, not just the ages of homeowners but also the providers of these services.” He added that many of the kinds of services that home services people provide — home repairs, our housekeeping, are not typically the kind that disappear with a pandemic.

“Those two trends meant that home services professionals performed better than you would expect in the economy, and so did we,” Pillar said. “The younger generation of business owners starting or taking over companies are looking to figure out they will use to manage what is otherwise a mass of paper.” So offering them solutions that are user-friendly also makes a difference, he said.. “Even if they are comfortable with technology, they are busy,” he added.

Jobber’s funding comes as part of a bigger trend of startups building services for later adopters in the B2B world also getting a boost in their business — and attention from VCs.

They include Hover, building technology and a wider set of tools for home repair people to source materials, make pricing and work estimates, and run the administration of their businesses, which secured $60 million in November. And GoSite in December raised $40 million for a platform to help all kinds of SMBs — key factor being that many of them are coming online for the first time — build out and run their businesses.

The connecting thread with all three is the fact that they are tapping not just into wider “digital transformation” trends, but that the need for their particular services has really come into focus especially in the last year.

“We believe the home service category is in the early stages of a significant digital transformation – and Jobber is paving the way for thousands of small and mid-sized services businesses that are working to incorporate digital tools in order to keep pace with customer expectations,” said Colin Mistele, Principal at Summit Partners, in a statement. “The Jobber team blends strong product vision, data-driven market perspective and a customer-centric approach—a powerful combination that we believe will support the company’s continued rapid growth. We are thrilled to partner with the Jobber team – and we are excited about the future of this category.” Mistele is joining the board with this round.

The company is not disclosing its valuation and had raised just $16 million before this round.

News: Yelp will show user feedback about businesses’ health and safety practices

Moving forward, Yelp users won’t just be asked whether a business has good food or accepts credit cards — the platform is also allowing them to share feedback on whether the staff is wearing masks and enforcing social distancing. Yelp’s head of consumer product Akhil Kuduvalli Ramesh suggested that this is the next phase of

Moving forward, Yelp users won’t just be asked whether a business has good food or accepts credit cards — the platform is also allowing them to share feedback on whether the staff is wearing masks and enforcing social distancing.

Yelp’s head of consumer product Akhil Kuduvalli Ramesh suggested that this is the next phase of how the company is trying to help local businesses, after allowing them to highlight virtual services, manage their waitlists in accordance with new regulations and indicate the health and safety measures that they’re taking.

Of course, it’s one thing to see that a business claims to have strict mask-wearing and social distancing procedures, and another to hear other customers confirm that it’s true (or not). So Ramesh said it’s less about warning users away from certain businesses and more working “to continue to instill confidence in consumers to continue to connect with and support local businesses.”

When users visit a business profile they’ll now be asked whether social distancing was enforced and whether the staff wore masks — Ramesh said other health and safety questions could be added in the future (and users can offer slightly more detailed feedback on safety measures by hitting the Edit button in a profile), but those are the ones that users seem to care about the most.

Yelp health and safety

Image Credits: Yelp

When Yelp receives enough answers to offer present meaningful data (the company, understandably, isn’t disclosing the exact threshold), it will add a message in the health and safety section of the profile: “Social distancing enforced according to most users” with a green checkmark, or “Social distancing might not be enforced according to most users” with an orange question mark, with similar messages for mask-wearing.

In cases where the responses are mixed, but there’s still “significant” feedback indicating that these practices aren’t followed, the message will be attributed to “some users” instead.

Ramesh said that Yelp has already been collecting this user feedback, and at launch, only “a couple hundred” of the millions of businesses on Yelp will be marked with an orange label, “which also means that many businesses are doing the right thing.”

GIF of Yelp Consumer Feedback

Image Credits: Yelp

He noted that in cases of multi-location businesses, the health and safety data will be specific to each location. Also, the labels will be based on feedback from the past 28 days — so if a business gets an orange label but starts doing better, their profile should eventually be updated to reflect that.

In addition, Yelp says it’s adding new service offerings and safety measures that businesses can include on their profiles, including checking staff for symptoms, disposable or contactless menus, heated outdoor seating and covered outdoor seating.

News: IBM leads U.S. patent list for 2020 as total numbers decline 1% in pandemic year to 352,000

One year in, the Covid-19 global health pandemic continues to have something of a dragging effect on many aspects of life, but today a key bellwether for how technology is developing underscored how the industry continues to march on. The number of patents granted in the US in 2020 totaled 352,013, representing a decline of

One year in, the Covid-19 global health pandemic continues to have something of a dragging effect on many aspects of life, but today a key bellwether for how technology is developing underscored how the industry continues to march on. The number of patents granted in the US in 2020 totaled 352,013, representing a decline of just under 1% compared to the year before (the final tally for 2019 was 354,428 patents granted).

At the same time, patent applications rose almost 5% last year, a sign of how future years will likely see a boost in numbers again, according to figures from IFI Claims Patent Services, which tracks applications and trends in patents at the U.S. Patent and Trademark Office. As with previous years, IBM led the pack in terms of number of patents granted in the year, but Samsung, in aggregate, continues to hold the most patents of any company.

“Overall, U.S. patent activity was down slightly last year, despite the pandemic. This is a minor downward tick in what’s been a largely upward trajectory we’ve seen over the past decade, and it’s still 13 percent higher than what we saw in 2018,” said Mike Baycroft, CEO of IFI CLAIMS Patent Services, in a statement. “Another positive indicator is that published pre-grant applications saw a nominal increase in 2020. But we’ll have to wait at least another year before we can determine if the pandemic had any impact.”

Patents, and lawsuits related to the infringing of them, have been part of a bigger theme for a number of years in the world of technology, with companies like Apple and Samsung, and Oracle and Google, using these against each other as an analogue for their larger commercial competition.

While the heyday of employing those tactics appear to be mostly over, at least for the moment, patents still play a vital role as an indicator of the way that tech is developing: they point to the pace of innovation, who is taking the lead in that on a foundational basis, and what kinds of areas are driving the future of tech in a more general sense.

In that regard, 2020’s numbers tell us that Samsung continues to keep a very wide margin when it comes to overall number of patents. The company now has 80,577 patents in total, up 5 percent more than in the year before. It has a very large margin still over the second-biggest patent holder. IBM currently holds 38,541 patents.

To be sure, in terms of activity in the last year, IBM leads the pack still when it comes to the most patents secured in 2020, with 9,130 grants, although this declined 1% compared to a year ago. Samsung was granted 6,415 patents at number two, with Canon Inc., Microsoft, Intel, Taiwan Semiconductor, LG Electronics, Apple, Huawei Technologies, and Qualcomm making up the rest of the top-10 list.

Google, Facebook, Amazon (number 11 at 2,244 patents), Google (17 with 1,817 patents) and Facebook (38 with 938 patents) all also made the top 50 patent recipients this year.

Technology trends

While the concept of patents has a long history that predates the rise of consumer electronics, they have seen an ineluctable shift away from physical systems and hardware, and towards the services that run on these, over time. In the last year, the top two most popular technology classes patented, IFI said, were electrical digital data processing and transmission of digital information — the generic names that underpin software and and how information and data are stored and processed.

Interestingly, IFI found that “computer systems based on biological models” was the fastest-growing technology on the list, up 67% last year compared to its growth between 2016 and 2020. The category points to the ongoing and huge interest in artificial intelligence, where areas like neural networking and other tech processes based on the mechanics of the human brain continue to be in hot demand, with Google, Microsoft and Intel all major patent winners in the area, IFI said. Alongside that aspect of AI, it said that machine learning, quantum computing, autonomous technology and 3D printing also saw big increases.

As a point of comparison, last year medical and biological technologies figured very strongly, with areas like hybrid plant creation topping the list of trending technology, and CRISPR gene-editing and cancer therapies also figuring strongly. It’s interesting that in a year with a global health pandemic, and unprecedented medical research taking place in the race to find remedies and vaccines, we have seen little of that play out in patents granted, although I’m guessing the results would be different if considering what is being filed. It will be worth watching how this plays out in coming years, along with other trends that made themselves very prominent in the last year, such as e-commerce and cloud computing. 

Interestingly, despite the regulatory and public perception setbacks faced by companies like Juul, electrical smoking devices still saw an increase of 55% in terms of patents filed last year. This indicates that there is still going to be a lot of development in the area as traditional smoking continues to be scrutinised and decline, but clearly the addiction does not.

Top 50 list for 2020, according to IFI Claims:

1 IBM 9130
2 Samsung Electronics 6415
3 Canon 3225
4 Microsoft 2905
5 Intel Corp 2867
6 Taiwan Semiconductor Manufacturing (TSMC) 2833
7 LG Electronics 2831
8 Apple 2792
9 Huawei Technologies 2761
10 Qualcomm 2276
11 Amazon Technologies 2244
12 Sony 2239
13 BOE Technology Group 2144
14 Toyota 2079
15 Ford 2025
16 Samsung Display 1902
17 Google 1817
18 General Electric 1760
19 Micron Technology 1535
20 Hyundai 1464
21 Boeing 1435
22 Telefonaktiebolaget LM Ericsson 1366
23 Seiko Epson 1334
24 Kia Motors 1323
25 Panasonic 1283
26 AT&T 1238
27 Honda 1205
28 Mitsubishi 1204
29 Texas Instruments 1147
30 EMC 1094
31 Cisco 1059
32 Sharp 1042
33 Denso 1030
34 LG Display 989
35 Robert Bosch 965
36 Toshiba 957
37 LG Chem 947
38 Facebook 938
39 NEC 937
40 SK Hynix 930
41 RicohCoLtd 928
42 Fujitsu 917
43 Koninklijke Philips 874
44 Hewlett Packard 873
45 Dell 849
46 Fujifilm 814
47 Hewlett Packard Enterprise 807
48 GM  781
49 Halliburton Energy 771
50 Murata Manufacturing 764

News: LAUNCHub Ventures heading towards a $85M fund for South Eastern European startups

LAUNCHub Ventures, an early-stage European VC which concentrates mainly on Central Eastern (CEE) and South-Eastern Europe (SEE), has completed the first closing of its new fund at €44 million ($53.5M), with an aspiration to reach a target size of €70 million. A final close is expected by Q2 2021. Its principal backer is the European

LAUNCHub Ventures, an early-stage European VC which concentrates mainly on Central Eastern (CEE) and South-Eastern Europe (SEE), has completed the first closing of its new fund at €44 million ($53.5M), with an aspiration to reach a target size of €70 million. A final close is expected by Q2 2021.

Its principal backer is the European Investment Fund, corporates and a number of Bulgarian tech founders and investors.

With this new fund, LAUNCHub aims to invest in 25 startups in the next 4 years. The initial investment range will be between €500K and €2M in verticals such as B2B SaaS, Fintech, Proptech, Big Data, AI, Marketplaces, Digital Health. The fund will also actively invest in the Web 3.0 / Blockchain space, as it has done so since 2014.

LAUNCHub has also achieved a 50:50 gender split in its team, with Irina Dimitrova being promoted to operating partner while Raya Yunakova who joins as an Investor, previously working for PiLabs in London and Mirela Yordanova joins as an Associate, previously leading the startup community at Google for Startups Campus in London.

The investor is mining a rich view of highly skilled developers in the CEE countries where there are approximately 1.3 developers for every 100 people in the workforce. “Central and Eastern Europe’s rapid economic growth has caught the attention of Western investors searching for the next unicorn. The region has huge and still untapped potential with more and more local success stories, paving the way for the next generation of CEE tech founders.” said Todor Breshkov, Founding Partner at LAUNCHub Ventures .

LAUNCHub Ventures competes with other investors like Earlybird in the region, but they tend to invest at a later stage and is more typically a co-investor with LAUNCHub. Nearby Greece also features Greek funds such as Venture Friends and Marathon, but these tend to focus on their core country and diaspora entrepreneurs. Others include Speedinvest (usually focused on DACH) and Credo Ventures, more focused on the Czech Republic and CEE.

LAUNCHub partner and cofounder Stefan Grantchev told me: “Our strategy is to be regional, not to focus specifically on Bulgaria – but to look at all the opportunities in the region of South-Eastern Europe.”

LAUNCHub Ventures has backed companies including:

  • Giraffe360 (Robotic camera for real estate listing automation, co-investment with Hoxton Ventures and HCVC)

  • Fite (Premium direct to consumer digital live streaming for sports, followed-on by Earlybird)

  • GTMHub (The world’s leading and most intuitive OKR software, followed-on by CRV)

  • FintechOS (Banking and Insurance middleware for automation and digital innovation acceleration, followed-on by Earlybird and OTB)

  • Cleanshelf (Enterprise SaaS management and optimization platform, followed-on by Dawn Capital)

  • Office RnD (Co-working and flexible office space management, followed-on by Flashpoint Ventures)

  • Ferryhopper (Ferry ticketing platform for Southern Europe, co-investment with Metavallon)

News: Two ex-Sequoia VCs: the most ‘compelling emerging market’ may be America, outside of Silicon Valley

Roughly eight years ago, investors Mark Kvamme and Chris Olsen left Silicon Valley to open a venture firm, Drive Capital, in Columbus, Ohio. It wasn’t an easy decision. Leaving California wasn’t exactly fashionable at the time. In fact, While Olsen had grown up in Cincinnati, the Yale grad had landed at Sequoia Capital a couple

Roughly eight years ago, investors Mark Kvamme and Chris Olsen left Silicon Valley to open a venture firm, Drive Capital, in Columbus, Ohio. It wasn’t an easy decision. Leaving California wasn’t exactly fashionable at the time. In fact, While Olsen had grown up in Cincinnati, the Yale grad had landed at Sequoia Capital a couple of years out of college — a dream job — and had no interest in going anywhere. Meanwhile, Kvamme is a California native who attended UC Berkeley, grew up immersed in the world of startups (his dad was also a VC), and cofounded four companies before himself landing at Sequoia, where among his deals, he led the firm’s investment in LinkedIn.

Even after a series of developments would lead them to take the leap, the early ride was bumpy. There was no venture community. Midwestern startups were still few and far between. More, Kvamme, first lured to Ohio by his longtime friend John Kasich to take an economic development job that he thought would be temporary, was soon deemed a little too cozy with the state’s power players.

Looking back now, it’s a wonder they stayed. Yet it’s because they did that Columbus is primed for more VCs to join them, they convincingly argue. Indeed, Drive, which now manages $650 million and features nine investors, is receiving interest from 7,000 startups each year, and some of its portfolio companies are beginning to break out. The very first company to attract a check from Drive, an eight-year-old, Columbus-based hospital software maker called Olive AI, was assigned a $1.5 billion valuation just last month in a funding round led by Tiger Global. Another investment, in the five-year-old car insurance startup Root, also appears promising. Root, which went public in November, currently boasts a market cap of $4.7 billion, and Drive owns 26.6% of the company. (Olsen says it hasn’t sold a share.)

We talked late last week with Kvamme and Olsen about what they are building — and why VCs who may be thinking about leaving California for Austin or Miami might pay more attention. You can hear that conversation in full here. In the meantime, following are some excerpts from our chat edited lightly for length and clarity.

TC: Everyone is threatening to ditch California. What’s the argument for heading to Columbus? How did Mark convince you to join him, Chris?

CO: The early case that Mark made is: there’s an enormous amount of money that’s spent on research here. In Silicon Valley, the venture dollars ratio to research dollars is massively too many VC dollars for too little research; the opposite is true here in Ohio. This is more what Silicon Valley looked like in the late 1990s.

At first, I was like, “Nope, not falling for it. There’s no way I’m believing that data. It’s a terrible idea” to move. But I was very much a numbers guy — still am — and when I started looking at the data, [I could see the] economy of Ohio is bigger than Turkey. The economy of the Midwest would be the fourth-biggest economy in the world. It’s bigger than Brazil. It’s bigger than Russia. It’s bigger than India. And it has this legacy educational infrastructure that’s been producing more engineers than any other corner of the planet. It was kind of like, wait a minute. If this thesis is right, maybe emerging markets are the most compelling place for venture capitalists to invest. But maybe the most compelling emerging market is America, just outside of Silicon Valley.

TC: I imagine that you had your pick of companies when you first launched Drive. Is that true and has that changed in this new COVID era, when everybody is striking deals online? Who is showing up that you didn’t see a few years ago?

CO: It might surprise you but we actually didn’t have our pick of the companies when we first got here, largely because it was unusual to be a venture capitalist. In Ohio, there just aren’t a lot of them. And so a lot of entrepreneurs were in non-obvious places. Unlike in Silicon Valley, where you have entrepreneurs sign up on this superhighway of capital, where you go from Y Combinator to the seed investor and then to the A investor, that infrastructure didn’t exist here. What was a little bit surprising to us was how much we ended up having to work to originate investment opportunities here in the Midwest and not because people weren’t here but because that kind of activity just hasn’t been built yet.

We’ve had to spend a lot of time going into the universities and putting new seed managers in business and helping them fundraise and sort of building all of this infrastructure from scratch so that the next entrepreneur is out here [versus moves away], and it works. In our first year, we had inbound interest from 1,800 [startups], then it went to about 3,000 and now it’s up to about 7,000, which is more than I’ve heard any other venture firms say that they see in California. And I don’t think it’s because we’re great. I think that’s more [a reflection of the] scale of the opportunity that’s here now. One of the things that we would love to see more of is more venture capitalists coming here, because there’s certainly more opportunity than we can invest in.

TC: You don’t worry that you’ve teed up the market for other VCs to come and steal your deals?

MW: Not at all. I’m the old guy here, so I remember when Sequoia was started in 1972; my father worked with Don Valentine and National Semiconductor, and it was then Kleiner, Perkins, NEA, [just] a couple of firms. And what happens is you create this network effect. And the more capital, the more folks [who are building stuff in close proximity to you]. Right now, if we don’t invest in a Series A, there’s a couple of local folks, but primarily, [that capital has] got to come from the coasts.

CO: My attitude is, ‘Come on [over] because the worst thing that is happening right now is that I know for sure there are multibillion-dollar investments that are not getting made still because they’re based here. The problem that we have right now is [that] a Redpoint comes in and invests in one company in Ann Arbor, or Benchmark comes into this one company in Indianapolis, or, Sequoia comes in [for a deal here or there] but they aren’t making this their primary business. And until we see more venture capitalists showing up here saying, “This is all I do every single day,” I fear that that next opportunity that we’re missing won’t get its funding. We’re just out of whack in terms of the number of opportunities versus the number of venture capitalists here . . .

[Also] some of the very best investments in Silicon Valley are done with venture firms that can partner and then entrepreneurs have access to a larger Rolodex, a larger pool of capital, more diversity of thought — all the things that they need to grow their business.

TC: You’re competing with other hotspots like Austin for attention. Make the case for Columbus specifically.

MW: If you put a circle around Columbus, a one-day car drive, you’re talking about 60% of the GDP of American, over 50% or 60% of the population, and [access to] a huge percentage of all the top customers. Columbus is in the middle of it all. What we’re able to do then is easily travel to Chicago and Indianapolis and Pittsburgh, Cleveland, Cincinnati; it’s a quick flight to Minneapolis, and so on and so forth. And the Midwest is a spectacular place to build companies.

TC: Drive’s team includes a director of engineering and several software engineers. Why?

CO: One of the things you learn very quickly that’s different about the Midwest is, it’s not a city; it’s a nation. And you have to set up your infrastructure differently if you’re going to be successful investing into that nation [because] there’s just a lot of ground cover.

One of the things that we have been able to do is to look at venture capital and say, “Look, there are a lot of rote, repetitive tasks that venture capitalists do, and what if we could eliminate those tasks, so that we don’t need to hire the boiler room of Ivy League grads to cold call the entire phone book and annoy all the entrepreneurs and do all that kind of stuff. We can do more homework in an automated fashion.” So that was kind of the idea that we had. And so we built this software platform that we’re able to use now to not only identify which entrepreneurs have the highest probability of turning into an investment but also [who are] the people for our portfolio companies who have the highest probability of joining a certain startup, or, which venture capitalists have the highest probability of investing in that follow-on round of capital.

TC: You had the chance to reinvent the VC model when you started your own firm. Are there any things that you did in setting up Drive that were different than what you’d experienced at Sequoia?

MK: We were very fortunate to have worked at Sequoia. Sequoia is by far the best firm out there, in my opinion. And we often use the phrase, What would Sequoia do? And we built a lot of things around that. But we weren’t Sequoia, so there were many things that we had to do that Sequoia had maybe done 40 or 50 years ago  but today doesn’t have to do. That includes building a lot of these capabilities Chris had mentioned before, building some of the infrastructure, helping lawyers understand how to do Series A term sheets or finding headhunters.

We’re also not in a situation where everyone is coming into the office [unlike at Sequoia]; they see a lot of wonderful companies that just ring them up. That’s why we had to be very focused on our outbound efforts. So I’d say that 60% to 70% of what we’ve done, we learned at Sequoia, but the rest we had to make specific to what we’re doing here at Drive.

TC: How big a net are you casting geographically?

CO: At this point, it’s massive. If you were to look at our portfolio, we have companies in Denver, Washington, Atlanta, Toronto, Austin. I think what we’re finding is that this opportunity is a broader phenomenon that we’re investing in.

Before we will invest into any of these cities, we’ve had to go in the same way we did into Columbus. And we’ve had to meet with the landlords, because landlords out here are not built for startups. They’re built for legacy companies, and they want to see five years of trailing financials, and they want a massive security deposit. And it’s like, “Well, I don’t have that.” So too with the headhunters. There are phenomenal headhunters in Ohio. They’re totally different than the ones who are successful in Denver or in Atlanta because those talent networks are very localized.

But now that done that and we’ve been invested in an infrastructure and we’ve got a density of companies in a lot of the cities that I just mentioned, now we can help and we can be very different from a venture firm that’s just going to zoom in for quarterly board meetings. We’ve got a partnership now that’s expanded where we’re investing people resources, and we’re in the cities on a weekly basis.

News: Despite PR storm, Pinduoduo stock and downloads stay robust

Pinduoduo, a rapidly growing Chinese e-commerce company, is weathering its PR storm after the death of an employee sparked criticism against the firm’s grueling working hours. The employee, 21 years old, collapsed on her way home from work on a late night before New Year. The cause of her death has not been disclosed but

Pinduoduo, a rapidly growing Chinese e-commerce company, is weathering its PR storm after the death of an employee sparked criticism against the firm’s grueling working hours.

The employee, 21 years old, collapsed on her way home from work on a late night before New Year. The cause of her death has not been disclosed but internet users speculated that she had died from exhaustion.

Posts with the hashtag #PinduoduoEmployeeSuddenDeath have accumulated 300 million views on the Chinese microblogging platform Weibo. Separately, another Pinduoduo employee committed suicide on January 9 by jumping from his 27th-floor apartment. The local labor authorities are reported to be reviewing working conditions at Shanghai-based Pinduoduo.

On Sunday, a former Pinduoduo employee spoke out against the firm’s stressful work culture in a video that went viral, adding to the public outcry against Alibaba’s biggest rival. He alleged that employees at Pinduoduo’s headquarters are required to work at least 300 hours a month (about 75 hours a week), whereas staff in the newly established grocery delivery department have a 380-hour minimum. The employee who fell on her way home worked on Pinduoduo’s grocery business in the Western province of Xinjiang.

People with knowledge told TechCrunch that employees working on certain projects at Pinduoduo might work over 300 hours a month, though the hours aren’t mandatory. Companywide, staff are required to work from 11 AM to 8 PM.

Pinduoduo cannot be immediately be reached for comment.

Long working hours aren’t unique to Pinduoduo in China. The string of incidents is reviving the debate around “996”, a term that denotes employees working from 9 AM to 9 PM, six days a week, though it can refer to any other form of demanding work regime in China’s cutthroat internet industry.

Despite the public backlash and calls to boycott Pinduoduo, the company’s market position appears to remain firm. Its app downloads have remained stable since the first employee incident two weeks ago, with some days even seeing slight growth in installs, according to data analytics provider Jiguang. As of January 8, Pinduoduo had nearly 650 million installs.

Its shares, traded in New York, climbed from $144 on December 28 to $187 on January 5 and dropped slightly to $174 on January 11. A few venture capital investors of Pinduoduo contacted by TechCrunch declined to comment for this story.

The figures could be telling. Despite its efforts to attract more users in China’s wealthier cities, a substantial number of Pinduoduo users live in China’s low-tier cities and rural towns. The “996” culture of the megacity-based tech giants may be remote for them, while the deals on Pinduoduo, the e-commerce app famous for its “dirt cheap” goods, are tangible.

News: Checkout.com raises $450 million and reaches $15 billion valuation

Payments company Checkout.com is raising once again. The company has closed a $450 million Series C round with Tiger Global Management leading the round — Greenoaks Capital and all existing investors are also participating. If you’re not familiar with the company, Checkout.com wants to build a one-stop shop for all things related to payments, such

Payments company Checkout.com is raising once again. The company has closed a $450 million Series C round with Tiger Global Management leading the round — Greenoaks Capital and all existing investors are also participating.

If you’re not familiar with the company, Checkout.com wants to build a one-stop shop for all things related to payments, such as accepting transactions, processing them and detecting fraud. It focuses on large merchants and tries to make its product as customizable as possible so that you integrate it as an infrastructure partner in your product.

The company’s fundraising story in particular is jaw-dropping. The startup was founded in 2012 in London. At first, it grew slowly and methodically. Every time it would generate a bit of revenue, it would hire more people. “We can hire one employee this month. Now we can hire two employees this month,” founder and CEO Guillaume Pousaz said at TechCrunch Disrupt when thinking about the early days of the company.

But Checkout.com kept growing and growing until it raised one of the biggest Series A rounds ever for a European company — $230 million at a $2 billion valuation. Just a year later, Checkout.com added $150 million in funding at a $5.5 valuation.

Checkout.com is now valued at $15 billion based on today’s funding round. According to the startup, it is now the fourth largest fintech company globally.

Checkout.com had 440 employees in January 2020. It finished 2020 with 940 employees. And this year, the company plans to hire an additional 700 people.

While Checkout.com didn’t actually need to raise to stay alive, Pousaz says VC firms are a form of validation. Suddenly, you can talk with big prospects if you’re backed by Insight, DST, Coatue, Tiger Global Management, etc.

And yet, the company needs a lot of money on its bank account to expand to more countries. “Today, we process billions every week,” Pousaz told me in December. “And when you process over a billion euros per week, your cash flow on your bank account increases significantly. So you need to be well capitalized for regulators.”

Technically, there isn’t a single bank account that holds the company’s cash. Checkout.com is regulated in the U.K., but also in France, Brazil, Singapore, Hong Kong, etc. And the company is working on adding India, the Philippines. And it turns out you need cash on your balance sheet in the Philippines if you want to get a license from the local regulator — it doesn’t matter if you have a ton of money sitting in your bank account in London. That’s why raising capital can be helpful.

But why do investors want to hand over more and more money? “At any point you have a lot of visibility on what your next year is going to look like,” Pousaz told me. “It’s something that investors like because you can show them your pipeline and all your customers in your pipeline. If you forecast on the pipeline, it gives you a good idea of how much you’re going to generate in the coming year.

“For instance, I could tell you right now that we’ll grow by at least 80% in 2021,” he added. And that’s only based on clients who are currently in the process of integrating Checkout.com. The company already tripled its payment processing volume in 2020 compared to 2019.

In many ways, Checkout.com tries to forecast like a public company. It isn’t focused on runway as it is EBITDA profitable. Instead, it tries to reinvest a lot of its revenue in the company. “We don’t generate $50 million in EBITDA, far from it. But we generate double-digit million dollars,” Pousaz told me.

With today’s funding round, the company will open two new offices in the U.S. In addition to San Francisco, Checkout.com will have offices in New York and Denver.

News: Curve says closing its new $95M Series C funding caused the delay on accounts filing

Curve, the London-based fintech that combines multiple cards and accounts into one smart card and an app, has secured a Series C finding round of $95 million. The financing was led by IDC Ventures, Fuel Venture Capital and Vulcan Capital (the investment arm of the estate of Microsoft co-founder and philanthropist Paul G. Allen), with

Curve, the London-based fintech that combines multiple cards and accounts into one smart card and an app, has secured a Series C finding round of $95 million. The financing was led by IDC Ventures, Fuel Venture Capital and Vulcan Capital (the investment arm of the estate of Microsoft co-founder and philanthropist Paul G. Allen), with participation from OneMain Financial, the US personal finance company, and Novum Capital. Several previous investors also participated. The fundraise brings the total investment in Curve to almost $175 million. Curve says it plans to use the funds to expand internationally, including to the US, and to deepen its European reach. It will also be pushing its Curve Credit product. 

The startup is now claiming 2 million customers and now covers Apple Pay, Samsung Pay and Google Pay in 31 European markets. In December, Curve created a JV with Plaid to bring open banking to the UK, allowing users to connect and see their bank accounts in one place.  It also now has a subsidiary in Vilnius, Lithuania, in order to serve its EU-based following Brexit, and partnered with Samsung for its Pay Card.

However, it hasn’t all been plain sailing. Its ‘Go Back in Time’ feature which can roll-back purchase 14 to 90 days, has come under fire for potentially allowing customers to fall into a debt spiral. 

Speaking to TechCrunch, Shachar Bialick, founder and CEO of Curve, said: “We tried to remove the friction customers have at the checkout. For instance, you might be out and not have an internet connection, or you want to switch the card to be charged, so you can pay, and then later go back in time and change the accounts that were used. And then what transpired is that customers were using this feature because they wanted to free up cash in their checking account during COVID times. In March, many of our customers asked us to be able to ‘go back in time’ from the debit cards to their credit cards for transactions they’ve made in January and in December, 2019, and because they need to free more cash in their checking account.” He said it’s also led to a new product allowing customers to split payments into installments.

Curve also came under fire this month for failing to file its accounts with Companies House in London. Bialick said: “We missed the filing and the reason for that is because we had a very tight fundraising and we have limited resources so we had to prioritize it over something else. But we’re already in the process of submitting [the accounts] this week.”

Bobby Aitkenhead, Managing Partner of IDC Ventures, said: “Curve’s pioneering approach to finance is more necessary than ever as we accelerate globally to a digital-first world.”

Rick Roberts, from Vulcan Capital, said: “Curve’s model is redefining the future of banking by bringing diverse financial products and solutions together into one digital wallet, for the benefit of banks and customers alike. Their friction-free offering is coming at the ideal time for American consumers, who are looking for safer payment options and greater financial control in the wake of the pandemic.”

News: Zipmex, which aspires to build the Asia Pacific region’s largest digital assets exchange, raises $6 million led by Jump Capital

Zipmex, a digital assets exchange headquartered in Singapore, announced today it has raised $6 million in funding led by Jump Capital. The startup, which plans to become a digital assets bank, says the round exceeded its initial target of $4 million. Along with earlier funding, it brings the total Zipmex has raised so far to

Zipmex, a digital assets exchange headquartered in Singapore, announced today it has raised $6 million in funding led by Jump Capital. The startup, which plans to become a digital assets bank, says the round exceeded its initial target of $4 million. Along with earlier funding, it brings the total Zipmex has raised so far to $10.9 million.

The exchange is regulated in Singapore, Australia and Indonesia, and licensed in Thailand. It focuses on investors new to cryptocurrency with educational features, as well as high net-worth individuals, and says it has transacted over $600 million in gross transaction volume since launching at the end of 2019.

The funding will be used on hiring and to add more product offerings. In addition to its cryptocurrency exchange, Zipmex’s services also include ZipUp, its interest-bearing accounts, and its own ERC-20 token ZMT.

Zipmex’s goal is to become the largest digital exchange in the Asia Pacific, where interest in cryptocurrency investing and blockchain technology is increasing quickly. For example, DBG Group Holdings, Southeast Asia’s largest lender, recently launched a crypto exchange, though it is currently open only to professional investors.

But Zipmex is also up against a roster of competitors, including regional exchanges like BitKub in Thailand and Swyftx in Australia, as well as players like Luno, Coinbase and Binance which are targeting growth in the Asia Pacific region.

Zipmex chief executive officer Marcus Lim said the company’s ambition to become a digital assets bank sets it apart from other exchanges. “We currently offer customers to invest and earn interest on their digital assets,” he told TechCrunch. “In the future, we are planning to roll out payments and lending and the investment into securitized tokens.”

Other cryptocurrency startups that Jump Capital, an American venture capital firm, has invested in include BitGo and TradingView. Its parent company, trading firm Jump Trading, powers Robinhood’s crypto trades.

News: Amazon is removing products promoting the QAnon conspiracy

Amazon has begun the process of removing QAnon-related products from its platform. A spokesperson for the company said that the process may take a few days. Any sellers that attempt to evade the company’s systems and list products will be subject to action, including a blanket selling ban across Amazon stores. News of the ban was

Amazon has begun the process of removing QAnon-related products from its platform.

A spokesperson for the company said that the process may take a few days. Any sellers that attempt to evade the company’s systems and list products will be subject to action, including a blanket selling ban across Amazon stores.

News of the ban was first reported by The New York Times.

The company is shutting down the nation’s newest favorite conspiracy theory by removing products sold by QAnon adherents from its platform after supporters were prominently on display at the riot in the nation’s Capitol last week.

Amazon’s ban of Q-related products follows the company’s decision to remove Parler from its web servers and cloud services platform.

The ban applies to any self-published books that promote QAnon or any clothing, posters, stickers, or other merchandise related to the Q conspiracy theory.

Amazon has policies that prohibit products that “promote, incite, or glorify hate or violence toward any person or group,” the company said.

A cursory search of the company’s platform on Monday revealed that the ban isn’t being applied to all of the Q-related products for sale.

Seven pages of Q-related products were surfaced under the search for “WWG1WGA” an acronym for the Q-related phrase, “Where we go one, we go all.”

The widely discredited Q conspiracy theory was born from a stew of different conspiracy theories that emerged from the 4chan message boards back in 2017.

Since its emergence, the conspiracy theory has grabbed the attention of conservative activists, and its supporters were highly visible among the group of rioters that stormed the Capitol building last week — even as at least one Q-believer joined Congress the same week.

Amazon’s decision to ban the sale of Q-related goods comes many, many, many years after the movement was first linked to violence, as TechCrunch previously reported.

Criminal acts committed by believers have included the fatal shooting a mob boss in Staten Island and blocking the Hoover Dam bridge in an armed standoff.

The conspiracy’s followers have also interfered with legitimate child safety efforts by hijacking the hashtag #savethechildren, and exporting their extreme ideas into mainstream conversation under the guise of helping children. Facebook, which previously banned QAnonlimited the hashtag’s reach in late 2020 because of the interference.

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